155 customer support manager jobs at 96 companies in Smithsburg, MD
3w
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Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
1mo
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Customer Support Specialist
York, Pennsylvania, United States
$55k-$65k/yr HybridFull Time
2+ YOE2+ years in customer service, warehousing, or logistics; strong written and oral communication; experience with Zendesk/HubSpot a plus; able to manage orders, tickets, and coordinate shipments; strong organizational skills.
Zendesk Support, HubSpot, Shipfusion Support Portal
1d
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Customer Support Operations
Reston or Louisville
$18-$26/hr HybridFull Time
Manage number pooling requests, allocate numbering resources, process orders, review operational reports, monitor customer data, generate reports, and comply with regulatory requirements.
HSA, FSA, AD&D, 401(k), Employee Stock Purchase Plan (ESPP)
5d
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Customer Support/Quality Manager
Hunt Valley, Maryland, United States
OnsiteFull Time
Bachelor's degree in process engineering, business, or related field; BRCGS, ISO, or FSC/SFI quality experience; advanced Microsoft Excel; strong communication, organization, leadership, math, and statistical skills.
BRCGS, Microsoft Excel, ISO, FSC, SFI
1mo
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
1mo
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
2w
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Customer Service And Sales Support Representative
Purcellville, Virginia, United States
OnsiteFull Time
1+ YOE1+ year customer support experience preferred; excellent written and verbal communication, time management, multitasking, organizational and critical thinking skills; in-office availability for full-time schedule.
2d
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Team Lead - Customer Support
Reston, Virginia, United States
$99k-$134k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 2+ years managing teams or coaching employees; 5+ years technical customer support or helpdesk experience; corporate client and complex technical issue experience.
4d
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FT Assistant Manager Customer Service (259681)
Sterling, Virginia, United States
OnsiteFull Time
Manage customer service operations and support retail activities as an assistant manager.
3w
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Senior IT Customer Support Analyst, Desktop Support
Arlington or Columbia or Washington or Beavercreek
OnsiteFull Time
5+ YOE5+ years enterprise desktop support experience, bachelor\u0002s or equivalent, Tier 2/3 Microsoft-based support, leadership/mentoring experience, advanced troubleshooting across Windows/Microsoft 365/macOS, networking and printing expertise.
Microsoft Windows, Microsoft 365, Microsoft Teams, macOS, VDI, SAP
1d
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Customer Success Manager (Channel Partners)
Reston or United States
$100k-$120k/yr RemoteFull Time
5+ YOERequires 5+ years of SaaS or ERP experience, preferably in sales, implementation, or support; strong communication, coaching, escalation management, renewals, churn mitigation, and executive account management skills.
Enterprise Resource Planning (ERP)
2mo
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SUPPORT SERVICES MANAGER
Hagerstown, Maryland, United States
OnsiteFull Time
No specific qualifications, skills, or experience are listed in the posting.
3mo
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Store Support
Gaithersburg, Maryland, United States
$19-$21/hr OnsiteFull Time
Performs non‑sales store support tasks such as order fulfillment, customer and vendor interaction, cash handling, and administrative duties; must be detail‑oriented with good time management and integrity.
2d
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Work From Home - Client Support Manager
Columbia, Maryland, United States
RemoteFull Time
Requires dedication to customer service, strong communication and interpersonal skills, team leadership ability, and commitment to professional growth.
Zoom
1mo
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Manager, Enterprise Support, Department of Defense
Arlington or Herndon
OnsiteFull Time
US citizen with active Top Secret clearance; degree or advanced security/cloud certification; experience leading technical teams, implementing cloud migrations and modernization, and advising enterprise customers.
AWS
1w
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Program Support Specialist (Remote)
Reston, Virginia, United States
$51k-$86k/yr RemoteFull Time
4+ YOEHigh school diploma and 4+ years supporting projects, programs, operations, administration, research, or customer services; 2+ years supporting scientific, healthcare, research, information management, or digital programs.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams
2w
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Customer Service Associate Team Leader (Front End Support Assistant Manager)
Ashburn, Virginia, United States
$20-$35/hr OnsiteFull Time
1.5+ YOE0.5+ Mgmt18+ months retail experience, 6+ months supervisory experience, cash and expense management, product and food safety knowledge, ability to lift 50 pounds, proficiency with Microsoft Office and email, strong leadership and customer service skills.
Microsoft Office
3w
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Administrative Support I
York, Pennsylvania, United States
$17/hr OnsiteFull Time
3+ YOEHigh school diploma/GED and 3 years related administrative experience; proficiency with Word, Excel, Access, Publisher; valid PA driver\u0002s license; customer service, cash handling, bookkeeping, data entry, and records management skills.
Word, Excel, Access, Publisher, Facebook, Twitter
1mo
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Supervisor Customer Service
Sterling, Virginia, United States
$75k/yr OnsiteFull Time
1+ YOE1+ years experience; supervisory and leadership skills, strong communication, customer-service orientation; ability to assign/review work, prepare schedules, train staff, manage purchase order workflow, and support branch sales.
2mo
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Senior Customer Care Coordinator
Reston, Virginia, United States
OnsiteFull Time
Experience handling Tier 2+ customer support across phone, email, and chat; case management, reporting and analysis, process improvement, and familiarity with AI-driven customer service workflows.
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