2w
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Customer Support Manager
Washington, District of Columbia, United States
$95k-$110k/yr RemoteFull Time
3+ YOE2+ Mgmt2+ years people management in support, 3+ years in customer support (SaaS/data preferred), strong documentation and knowledge-management skills, customer communication, and organizational abilities; bachelor’s degree or equivalent.
Zendesk, Freshdesk, Salesforce Service Cloud, Skilljar, Confluence, Zoom, Pendo, Jira, Tableau, Looker
2mo
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Technical Customer Support Manager
New York City or Palo Alto or Washington or Atlanta or Boston
$100k-$130k/yr HybridFull Time
3+ YOE3+ years in customer-facing technical support or similar in SaaS/fintech; strong troubleshooting; REST APIs, logs, debugging tools, or SQL; Jira/Zendesk; clear communication; self-starter.
REST APIs, SQL, Jira, Zendesk, logging tools, documentation tools
1mo
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Customer Communications Support Manager
Quantico or Washington
$165k-$180k/yr OnsiteFull Time
10+ YOE10+ years program/project management experience in DoD/IC, bachelor’s in CS/IT or related, DoD 8570/8140 IAT Level III (CASP+/CISSP) and CCNP Collaboration, PMP, active Secret clearance, U.S. citizenship, leadership and stakeholder management skills.
VoIP, VTC, Cisco Unified Communications (CUCM), Unity, Session Initiation Protocol (SIP), Poly, Microsoft Teams, Cisco Jabber, ITIL, ITSM, RMF
1mo
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Customer Communications Support Manager
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, PMP and CCNP Collaboration, DoD 8570/8140 IAT Level III, 10+ years managing enterprise voice/video/unified communications in DoD/IC, bachelor’s degree in CS/IT or related.
Cisco Unified Communications Manager (CUCM), Unity Connection, SIP, H.323, MGCP, Polycom, Session Border Controller (SBC), JWICS, SIPRNet, NIPRNet, ITIL 4
2mo
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Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance required, active PMP, DoD 8570/8140 IAT Level III, bachelor\u0002s degree in CS/IT or related, and minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe), ISO 20000-1:2018
2mo
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Customer Support Representative
Gainesville or United States
$32k-$51k/yr HybridFull Time
0+ YOEHS diploma or equivalent; customer service oriented; strong time management; quick learner; conflict resolution and communication skills; team player.
Dynamics 365, InSite, MasterMind, Code Change
1w
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Customer Support Representative
Washington DC, District of Columbia, United States
$45k-$48k/yr RemoteFull Time
3+ YOE3+ years customer service experience, proficiency with Salesforce and Microsoft Office, strong communication, analytical and time-management skills, ability to resolve complex customer issues.
Salesforce, Microsoft Office, Smartsheet, Microsoft SharePoint, NetSuite
2w
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Senior Customer Support Director
Herndon, Virginia, United States
$145k-$165k/yr OnsiteFull Time
10+ YOE3+ Mgmt10+ years aerospace experience, 3+ years managing category 1 customer support, aerospace engineering qualification, contracting knowledge, aviation safety awareness, transverse team leadership, strong English communication.
1mo
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
1w
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Technical Customer Support Specialist
Washington or San Francisco
$78k-$90k/yr HybridFull Time
Provide technical customer support for a government-focused SaaS platform including troubleshooting API integrations, managing support lifecycle, writing clear technical responses, and participating in on-call rotations.
Ruby on Rails
2w
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Customer Communications Support Manager
Fairfax, Virginia, United States
$133k-$227k/yr OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
10+ YOEBachelor's in CS/IT,10+ years telecom/network engineering experience,proven VoIP and VTC management,project management (PMP) or equivalent; DoD security familiarity preferred.
VoIP, VTC
6d
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Customer Support Engineering Manager, Amazon Leo Government
Arlington, Virginia, United States
$143k-$193k/yr OnsiteFull Time
3+ YOEU.S. citizen required. 3+ years satellite communications ground systems experience, experience managing IT/customer support environments, management track record; AWS, escalation and program management experience preferred.
AWS
1mo
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VP of Customer Support and Implementations
Washington or Raleigh or Durham or Chapel Hill or Denver or Colorado Springs or Dallas or Fort Worth
$240k-$280k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in technical customer support/professional services with 7+ years managing managers; DoD Top Secret/SCI eligible clearance ability; experience with Kubernetes, government cloud, SLAs, and data-driven operations.
Kubernetes, AWS GovCloud, Azure Government, GCP, Jira, GitLab, PagerDuty, GitOps
1mo
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Customer Success Manager
Tysons, Virginia, United States
RemoteFull Time
3+ YOEMinimum 3 years in customer-facing roles (Customer Success/Account Management/Support), experience with SaaS/enterprise software preferred, lifecycle management, strong communication, project management, and technical aptitude.
Jira, Gainsight, Salesforce, HubSpot, Zendesk
4w
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring experience in technical customer support, customer lifecycle management, strong communication, problem solving, and the ability to engage with technical stakeholders and drive product adoption.
Windows, Linux, Ubuntu, RHEL, Syslog, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet
4w
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Customer Success Manager
Herndon, Virginia, United States
$93k-$128k/yr OnsiteFull Time
Customer-facing role requiring technical customer support experience, strong communication, problem-solving, customer lifecycle management, ability to analyze data, and understanding of networking and Windows/Linux systems.
Windows, Linux, Ubuntu, RHEL, DNS, NTP, HTTPS, SSL, TCP/IP, Ethernet, Syslog
1w
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Customer Service And Sales Support Representative
Purcellville, Virginia, United States
OnsiteFull Time
1+ YOE1+ year customer support experience preferred; excellent written and verbal communication, time management, multitasking, organizational and critical thinking skills; in-office availability for full-time schedule.
2w
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Director of Customer Support
Washington or United States
$140k/yr RemoteFull Time
7+ YOE7+ years in cyber intelligence or defense with leadership; strong Linux (CentOS/Red Hat/Rocky), PostgreSQL, networking and application troubleshooting, SIEM/SOAR/ITSM knowledge, BA/BS or equivalent.
CentOS, Red Hat, Rocky, PostgreSQL, SIEM, SOAR, ITSM, IDS/IPS, Firewall, EDR, S3, EC2, Cognito, Route 53, IAM, Bash, Java, Python
1mo
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Cloud Customer Success Manager
Charlottesville or Alexandria
$87k-$198k/yr OnsiteFull Time
2+ YOETS/SCI clearance and Bachelor’s degree required; 2+ years government contract support and 2+ years with AWS/Azure; experience with Agile, Atlassian, customer onboarding, case management, documentation, and stakeholder facilitation.
AWS, Azure, Atlassian Suite, ServiceNow, DoD Risk Management Framework (RMF)
1w
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Customer Success Manager - State & Local
Connecticut or Maine or Massachusetts or New Hampshire or New York or Pennsylvania or Rhode Island or Vermont or West Virginia or Florida or North Carolina or South Carolina or Washington
$100k-$115k/yr RemoteFull Time
8+ YOE8+ years enterprise SaaS customer success/account management supporting public sector, CRM experience (SFDC, Hubspot), product support, US travel ability, strong communication and relationship skills, bachelor’s degree or equivalent.
SFDC, Hubspot
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