479 customer support manager jobs at 283 companies in Wilmer, TX
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
6d
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Senior Manager, Customer Support Operations
United States or Delran or Longmont or Irving
$88k-$146k/yr RemoteFull Time
12+ YOE4+ MgmtDegree or equivalent experience, 12+ years of professional experience, 4+ years managing teams, and experience leading customer support operations in complex technology environments.
Jira, Jira Service Management, eazyBI, AI, automation tools, predictive analytics, self-service tools, intelligent routing, SaaS, IT Service Management (ITSM), Six Sigma, Lean
2w
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Senior Manager Customer Support - EzyVet Software
Frisco, Texas, United States
$130k-$141k/yr OnsiteFull Time
8+ YOEBachelor’s degree or equivalent experience; 8+ years of progressive leadership in customer support, customer experience, technical support, SaaS, healthcare technology, or software; global or multisite leadership and operational performance expertise.
Salesforce Service Cloud
1mo
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Customer Support Representative
Grand Prairie, Texas, United States
OnsiteFull Time
4+ YOEManage aftermarket repair orders, respond to MRO and spare parts inquiries, process RFQs/orders in ERP/CRM, coordinate with logistics/repair/quality, ensure export compliance and customer communication.
SAP, Microsoft Office
1w
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Sr Analyst, Customer Support
Grand Prairie, Texas, United States
OnsiteFull Time
Bachelor's degree or five years of related experience; excellent Microsoft Office skills including Excel, Outlook, and Teams; customer support, complaint resolution, reporting, and aviation knowledge preferred.
Microsoft Excel, Microsoft Outlook, Microsoft Teams
1w
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Customer Support Associate - Japanese Speaker
Dallas or Los Angeles or New York City
$20-$25/hr RemoteFull Time
Fluent Japanese; customer support experience in English and Japanese; trading card knowledge; strong problem-solving, communication, multitasking, and time-management skills; MS Suite proficiency; evening and weekend flexibility.
Microsoft Word, Microsoft Outlook, Microsoft Excel
1w
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Sr Manager Customer Support (Data & Technology)
Fort Worth, Texas, United States
$107k-$135k/yr HybridFull Time
5+ YOEBachelor's degree in a business-related discipline or 5 years of relevant experience; dashboard and reporting experience; database, data analysis, SQL, BI, communication, and project management skills.
SQL Server Data Services, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), .NET, Visual Studio, Telerik, Tableau, Salesforce CRM Analytics, Microsoft Power BI, SQL, Teradata SQL Assistant, Mainframe, PC, Cloud
2mo
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Customer Success Manager
Coppell or Dallas
$80k-$120k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent, 5+ years in customer success/account management supporting SaaS/CCaaS or contact center customers; strong executive communication, program management, CRM/service platform experience.
CCaaS, Salesforce, ServiceNow, CRM, ticketing, project management, service management, IVR, routing, workforce management, AI, omnichannel
3mo
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Customer Success Manager, Enterprise
Dallas, Texas, United States
HybridFull Time
3+ YOE3-5 years in SaaS sales/support/account management/customer success; travel up to 50%; strong organization, project management, and CRM experience.
1mo
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Customer Service Manager
Mesquite, Texas, United States
OnsiteFull Time
5+ YOE5+ years supervisory experience in product support with contact center experience; ability to analyze data, drive process improvements, and manage post-sale warranty/technical support. Bachelor's preferred.
23h
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Remote Customer Support Agent (P&C)
Augusta or Gilbert or Dallas or Sandy or Buffalo or Tampa or Memphis or Arizona or California or Colorado or Florida or Georgia or Illinois or Massachusetts or North Carolina or New Jersey or Nevada or New York or Oregon or Tennessee or Texas or Utah or Virginia or Canada
$19-$21/hr RemoteFull Time
2+ YOERequires 2+ years of call center experience, multitasking ability, competing-priority management, and a passion for helping others. Property and casualty licensing is expected within 60 days.
1mo
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Customer Support Systems Platform Manager (R5349)
Dallas, Texas, United States
$110k-$170k/yr OnsiteFull Time
5+ YOE5+ years Salesforce administration experience, Service Cloud expertise, Flow automation, reports/dashboards, user and permission management, requirements gathering, and stakeholder collaboration. U.S. citizenship required.
Salesforce Service Cloud, Experience Cloud, Salesforce Flows, Salesforce Knowledge, Omni-Channel, Digital Engagement, Apex, Lightning Web Components, APIs
3w
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Customer Experience & Account Manager
Grapevine, Texas, United States
OnsiteFull Time
Experience in account management or customer success, strong communication and organization, ability to onboard and support dealer/agent partners, cross-functional collaboration skills.
1w
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Product Support Manager
Irving, Texas, United States
$148k-$222k/yr OnsiteFull Time
Bachelor's degree in engineering, marketing, or equivalent preferred; customer service leadership may substitute. Requires customer support, decision-making, relationship management, communication, and problem-solving expertise.
telematics
1mo
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Client Support Manager
Plano or Buffalo Grove or Chicago or Philadelphia or Dallas
$79k-$89k/yr HybridFull Time
3+ YOEBachelor's degree preferred, 3+ years building or managing client relationships, excellent communication and relationship-building skills.
2w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
2mo
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CUSTOMER SUPPORT SUPERVISOR
Fort Worth, Texas, United States
$86k-$94k/yr OnsiteFull Time
3+ YOE2+ MgmtBachelor's degree or equivalent experience; 3 years IT troubleshooting; 2 years supervisory experience preferred; strong communication and analytical skills; valid driver license.
SCCM, Office 365, Active Directory, Windows Server
5d
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Customer Service and Account Support Representative
Dallas, Texas, United States
OnsiteFull Time
2+ YOERequires 2+ years of customer service experience, strong communication, discrepancy resolution, Microsoft Office and customer management systems proficiency, organization, attention to detail, and basic math skills.
Microsoft Office, Cie Trade
1mo
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Product Support Strategic Projects Manager
Irving, Texas, United States
FieldFull Time
4+ YOELead large-scale product support projects, manage customer relationships, coordinate field execution; requires HS diploma (BA preferred), 4+ years related experience, valid driver’s license.
Microsoft Word, Microsoft Excel, Microsoft Outlook
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