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90 customer technical support jobs at 58 companies in Austin, TX

1w
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Bilingual Technical Customer Support, Ring, Ring
Virtual Location - Arizona or Virtual Location - Illinois or Virtual Location - Kansas or Virtual Location - Texas or Virtual Location - New Mexico or Virtual Location - Colorado or Virtual Location-Pennsylvania or Virtual Location - Oklahoma or Virtual Location - Florida
$17-$27/hr RemoteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
2+ YOE2+ years customer service experience, fluent Spanish and English, proficiency with Microsoft Office, ability to troubleshoot technical issues and document customer interactions.
Microsoft Office, Salesforce CRM, Eero
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4w
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Technical Support Specialist
Austin, Texas, United States
HybridFull Time
Swap
Swap: AI-native platform providing global e-commerce operations and storefront infrastructure.
2+ YOE2-3+ years in technical customer support (SaaS/e-commerce/logistics preferred). Strong knowledge of APIs/webhooks, e-commerce platforms, payments, shipping/logistics; proficiency with SQL, Postman, JavaScript/JSON, and basic HTML/CSS; excellent communication.
APIs, webhooks, Shopify, BigCommerce, WooCommerce, Stripe, SQL, Postman, JavaScript, JSON, HTML, CSS
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3d
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Technical Support Specialist
Austin or Texas or Florida or Missouri or Arizona or Indiana or North Carolina or Wisconsin
RemoteFull Time
INNERGY
INNERGY: Provides cloud-based ERP and design software for custom manufacturers.
2+ YOE2+ years technical support experience, bilingual French and English, proficiency with Intercom and Microsoft Dynamics, strong troubleshooting for CAD/CAM/design workflows, excellent written/verbal communication.
Intercom, Microsoft Dynamics, INNERGY Design, Microvellum Toolbox, AutoCAD
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3d
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Technical Support Specialist
Austin or New York City
$57k-$90k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
2+ YOE2–3 years supporting technical products (SaaS/mobile); degree or bootcamp or equivalent; experience with case management (Salesforce, Zendesk); hands-on HTML,CSS,APIs,SQL; strong written/verbal English.
Salesforce, Zendesk, HTML, CSS, APIs, SQL, Postman, Snowflake, Kibana
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2w
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Technical Support Representative
Round Rock, Texas, United States
$18-$25/hr OnsiteFull Time
Facility Solutions Group
Facility Solutions Group: Provider of commercial electrical, lighting, and energy management solutions.
Provide tier 1/2 technical support, troubleshoot connectivity/installation/equipment issues, remotely configure devices, document interactions, use G-Suite and desktops, strong typing/communication; HS diploma required; help desk/HVAC/Electrical experience preferred.
G-Suite, remote desktops
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1mo
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Technical Support Engineer, Tavily
Tel Aviv or Amsterdam or New York City or Austin or United States or Europe
$100k-$150k/yr HybridFull Time
Nebius
NebiusNasdaq: NBIS: Builds cloud infrastructure and software for artificial intelligence development.
2+ YOE2+ years technical B2B support; experience with APIs, Python, LangChain, LlamaIndex, vector DBs, n8n, logs/monitoring; strong troubleshooting, communication, and ability to escalate and work off‑hours.
APIs, Python, LangChain, LlamaIndex, vector DBs, n8n
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2w
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Customer Support Representative
Austin, Texas, United States
OnsiteFull Time
Closinglock
Closinglock: Software platform preventing fraud in real estate transactions.
2+ YOE2+ years customer or technical support experience, strong written/verbal communication, problem-solving, experience with Salesforce or Intercom, basic HTML, ability to manage multiple inquiries.
Salesforce, Intercom, HTML
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3w
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Technical Support Specialist
Denver or Austin
$58k-$60k/yr HybridFull Time
LINQ
LINQ: Provides cloud software for K-12 school administration and nutrition.
Software support experience, strong verbal/written communication, Salesforce and Microsoft Suite proficiency, bachelor’s degree or equivalent experience preferred, valid driver’s license required.
Salesforce, Microsoft Suite, Zoom, Alio/LINQ ERP
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1w
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Technical Support Agent (Access)
Austin, Texas, United States
$19/hr OnsiteFull Time
Brivo
Brivo: Cloud-native platform for physical security and video surveillance management.
2+ YOEFoundational electronics and networking knowledge, intermediate Linux, excellent communication, 2+ years relevant experience, ability to manage tickets and support customers.
Zoho Desk, Linux
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1mo
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Technical Support Representative I (Remote)
Carlsbad or Phoenix or Austin or Jefferson City or Tallahassee
$19-$21/hr RemoteFull Time
HM Electronics
HM Electronics: Provides specialized communication and timing solutions for various industries
1+ YOE1+ year customer service experience required; technical support or call center preferred. Must have troubleshooting skills, multitasking ability, basic/intermediate computer skills, private wired workspace, and flexible availability including evenings, weekends, and holidays.
D365, AX
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3w
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Customer Support Representative
Austin or Toronto or Alabama or California or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Michigan or Missouri or North Carolina or Ohio or Oregon or Rhode Island or Tennessee or Texas or Virginia
RemoteFull Time
Skimmer
Skimmer: Providing business management software for pool service professionals.
Clear, friendly communication; experience in customer/technical/billing support preferred; strong multitasking and prioritization; tech-savvy and quick to learn tools; availability M–F 9:30am–6:00pm CDT.
Intercom, Dialpad, HubSpot, Notion, Stripe, QBO, Slack
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3d
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Senior Technical Support Analyst (DISCO Desk)
Austin, Texas, United States
OnsiteFull Time
DISCO
DISCONYSE: LAW: Provides AI-powered software for ediscovery and legal document review.
3+ YOE3+ years technical support experience at a technology company, strong communication, ticketing system proficiency, problem-solving, ability to create technical documentation and collaborate with engineering.
Quicksite, Kibana, Excel, Salesforce, Jira, Asana, Talkdesk
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2mo
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Technical Support Engineer (Premium Team)
Austin or New York City or San Francisco
$35-$50/hr OnsiteFull Time
Gong
Gong: AI platform analyzing customer interactions to improve sales performance.
4+ YOE4+ years technical/product/developer support experience; strong troubleshooting with SQL, Snowflake, Kibana, APIs; experience with Zendesk, Jira, Salesforce; familiarity with Python, HTML/CSS, AWS, Linux, Okta, GitHub.
Zendesk, Zoom, SQL, Snowflake, Elastic, Kibana, API debugging tools, Browser DevTools, Jira, Salesforce, Okta, Azure, SFTP, GitHub, Python, HTML, CSS, AWS, Linux
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1w
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Senior Customer Support Specialist
Austin, Texas, United States
$75k-$85k/yr RemoteFull Time
Fyxer: AI assistant for email management and meeting automation.
5+ YOE5+ years B2B SaaS customer/technical support, strong written/verbal communication, troubleshooting, familiarity with Zendesk, Intercom, Jira, Linear, and interest in AI.
Zendesk, Intercom, Jira, Linear
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1mo
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Customer Support Specialist II
Austin, Texas, United States
$80k-$87k/yr OnsiteFull Time
Envoy
Envoy: Unified workplace management platform for hybrid office operations.
3+ YOEBA/BS or equivalent; 3+ years technical customer support experience with enterprise/SaaS products; strong troubleshooting, written communication, and cross-functional collaboration; experience with JIRA and CRMs (Intercom, Salesforce, Zendesk).
LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, Descartes Visual Compliance, JIRA, Intercom, Salesforce, Zendesk, SQL
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3mo
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Technical Support Engineer
Austin, Texas, United States
$70k-$80k/yr HybridFull Time
Gotransverse
Gotransverse: Cloud-based enterprise billing and revenue management software.
Troubleshoot web/API/database issues, write intermediate-to-advanced SQL, use spreadsheets (Excel/Google Sheets), work with ticketing systems (Zendesk/Jira), strong written/verbal communication and problem-solving skills.
SQL, Microsoft Excel, Google Sheets, Zendesk, Jira Service Management, Windows, macOS, Linux, LM, Sumo, REST APIs, webhooks, AWS, GCP, Azure
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1mo
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VP, Technical Support Engineering - Agentforce and Data 360
Indianapolis or Chicago or New York City or Atlanta or Austin or San Francisco
$222k-$390k/yr HybridFull Time
Salesforce
SalesforceNYSE: CRM: Sells cloud-based customer relationship management and business software solutions.
15+ YOE10+ Mgmt15+ years in technical support, 10+ years in senior management with executive leadership of leaders; experience scaling mission-critical support programs; strong data, stakeholder influence, and executive communication skills.
Salesforce
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2w
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Technical Support Representative I (Remote)
Carlsbad or Phoenix or Austin or Jefferson City or Tallahassee
$19-$21/hr RemoteFull Time
HM Electronics
HM Electronics: Manufacturer of drive-thru communication and professional audio systems.
1+ YOE1+ year customer service or troubleshooting experience preferred, excellent verbal/written communication, computer literate with MS Office and customer databases, flexible with shifts including weekends.
MS Office Suite, e-mail, customer databases
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3d
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Technical Support Specialist - Robotics
Austin, Texas, United States
OnsiteFull Time
Diligent Robotics
Diligent RoboticsNASDAQ: SERV: Autonomous mobile robots for hospital material delivery tasks.
Provide live troubleshooting and monitoring of mobile service robots in hospitals, document and escalate issues, collect product feedback, strong written/verbal communication, computing background, HIPAA training and vaccinations required.
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2w
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Customer Support Engineer
Austin, Texas, United States
$29-$50/hr FieldFull Time
KLA
KLANASDAQ: KLAC: Provides process control and yield management for semiconductor manufacturing.
0+ YOETroubleshoot and repair semiconductor equipment at customer sites, prepare quotes, document service activity; requires Master's degree (0 yrs) or Bachelor's+2 yrs, strong technical and communication skills.
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