60 cx jobs at 27 companies in Austin, TX
3w
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1d
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Associate Director, CX/UX Design (TAA) – Hybrid R0058692
Austin, Texas, United States
$133k-$238k/yr HybridFull Time
Proven experience leading and scaling UX/product design teams, managing managers, defining UX strategy, influencing executives, and guiding AI-enabled product experiences; must be authorized to work in the US without sponsorship.
5h
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Amazon Connect CX and Platform Specialist, Senior Consultant
Austin, Texas, United States
$105k-$160k/yr RemoteFull Time
Hands-on Amazon Connect expertise in contact flows, Agent Workspace, Contact Lens, routing, reporting, queue configuration, AI-integrated journeys, external system integrations, and agile delivery collaboration.
Amazon Connect, Amazon Lex, Amazon Q in Connect, Contact Lens, Agent Workspace, NLX, ACXD, SaaS APIs, CRM, IVR, NLU
3w
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Engineering Team Lead - CX/CCaaS Platform(Remote)
Austin or Medellín or United States or Canada
RemoteFull Time
6+ YOE6+ years software/platform engineering experience; prior technical lead experience; CCaaS/CX/UCaaS or telecom background; cloud-native, APIs, microservices, Linux, relational DBs, Git, CI/CD; bachelor's or equivalent.
Python, Elixir, Java, Go, Node.js, PostgreSQL, MySQL, Git, CI/CD, Linux/Unix, AWS, Microsoft Azure, Google Cloud, Kubernetes, Docker, Infrastructure as Code, WebRTC, SIP, VoIP
1mo
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Federal Commissioning (Cx) Operations Manager
Tampa or Fort Worth or Houston or Austin or Nashville or Greenwood Village
$130k-$181k/yr OnsiteFull Time
12+ YOEBachelor's in engineering, PE or licensed architect, CxA within 90 days, 12+ years relevant experience (commissioning preferred), DoD project experience preferred, eligible for U.S. Government CAC; some projects may require U.S. citizenship. Employer sponsorship not available.
1mo
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Federal Commissioning (Cx) Operations Manager
Tampa or Fort Worth or Houston or Austin or Nashville or Greenwood Village
$130k-$181k/yr OnsiteFull Time
12+ YOEBachelor's in engineering, PE or licensed architect, 12+ years relevant experience, CxA certification required within 90 days, CAC eligibility, experience with federal/DoD projects preferred.
Unified Facilities Criteria (UFC)
1mo
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Travel CX Manager-Mission Critical
Hutto or Sandy or Salt Lake City
FieldFull Time
8+ YOEBCxA ACP or CCP (or equivalent) required; Bachelor's in engineering/construction management or 8+ years relevant experience; strong MEP and ASHRAE commissioning knowledge; project management and communication skills.
5d
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Bilingual CX Specialist (English & Spanish)
Austin or Texas
$16/hr RemotePart Time
Bilingual English/Spanish, customer service experience, 10-20 hrs/week (flexible), remote within Texas, strong communication, familiarity with CRMs is a plus.
Zendesk, Salesforce, Hubspot, SAP
1mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
3w
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Sr. Principal, Customer Experience (Dallas, Houston, San Antonio, and Austin)
Austin or Dallas or Houston or San Antonio
$162k-$243k/yr OnsiteFull Time
Senior go-to-market CX leader with proven experience in CX strategy, business development, sales enablement, delivery leadership, and people development across regional markets.
1mo
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Experience Strategy Manager
Austin, Texas, United States
OnsiteFull Time
8+ YOE8+ years in CRM, marketing automation, and CX strategy; experience with marketing automation platforms; proven leadership and client presentation skills.
Salesforce Marketing Cloud, Adobe Marketing Cloud, Braze, HubSpot, Adobe, AWS, Google, Microsoft, Salesforce, Shopify
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
2mo
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Implementation Manager, Cross-Sell
Austin or United States
$50k-$83k/yr HybridFull Time
1+ YOE1+ years implementation or customer experience at a SaaS company, proven project management, strong communication and collaboration skills, ability to partner with Sales, CX, Product, and Engineering.
Slack, Microsoft 365
1w
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.
1w
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Product Manager, Delivery
Austin, Texas, United States
HybridFull Time
4+ YOE4+ years product management experience with operational or CX products, measurable impact on operational metrics, lifecycle communications experience (Iterable or Braze), analytical skills, and cross-functional communication.
Iterable, Braze
3w
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
1mo
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Senior Data Intelligence Analyst - Customer Experience
San Jose or Draper or New York City or Seattle or Los Angeles County or Austin or Massachusetts or Utah or Houston or Florida or North Carolina or United States
$108k-$152k/yr RemoteFull Time
Expertise with SQL and modern data warehouses/BI, building dashboards and analytics, applying AI/LLM techniques to CX problems, translating analysis to nontechnical stakeholders, partnering cross-functionally to drive execution.
SQL, AI, LLM
1mo
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Senior Research Manager
Austin, Texas, United States
HybridFull Time
5+ YOEBachelor's degree and 5+ years experience; experience with VoC platforms (Medallia/Qualtrics/InMoment), quantitative analysis (SPSS, R, Python, SQL), CX tracking (NPS/CSAT), dashboarding (Tableau/Looker), and AI tools for text analysis.
Google Trends, Snowflake, Medallia, Qualtrics, InMoment, SPSS, R, Python, SQL, Claude, Gemini, ChatGPT, Tableau, Looker
2w
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Electrical Commissioning Authority – Data Center/Mission Critical - Austin in Austin, Texas, United States
Austin, Texas, United States
$110k-$200k/yr HybridFull Time
8+ YOE8+ years industry experience, 2+ years datacenter commissioning, ANSI/ISO Cx accreditation, bachelor's in engineering or commensurate experience, strong electrical systems knowledge, project management, client skills, valid driver's license, ability to travel ~50%.
MS Office
2w
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Electrical Commissioning Authority – Data Center/Mission Critical - Austin
Austin, Texas, United States
$110k-$200k/yr HybridFull Time
8+ YOE8+ years industry experience (2+ in datacenter commissioning preferred), ANSI/ISO Cx certifications, Bachelor’s or advanced degree or equivalent experience, valid driver’s license, ability to travel ~50%, climb and lift >20 lbs, MS Office proficiency.
Microsoft Office
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