36 cx jobs at 29 companies in Baltimore, MD
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
1mo
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP (or obtain within 3–6 months),5+ years CX delivery experience, Financial Services expertise, omnichannel and program design knowledge, executive advisory and mentoring experience, willingness to travel.
Medallia Experience Cloud, Medallia
1mo
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CX Trainer - Washington, DC - Hybrid
Washington, District of Columbia, United States
$55k-$79k/yr HybridFull Time
5+ YOE5–7 years delivering corporate training; experience with instructor-led onboarding, performance improvement, and operational readiness; strong facilitation, communication, and adult learning skills.
2w
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Sr. Brand Strategy and CX Consultant
Chicago or Washington
$104k-$141k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years in brand strategy or marketing,experience translating insights into strategy,strong communication,analytical and stakeholder alignment skills.
SalesForce, HubSpot, AI-enabled tools
3mo
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MEP/Cx Site Superintendent
Sterling or Virginia or Charlotte or Kansas City or Texas
OnsiteFull Time
6+ YOE6+ years field supervision experience in mission-critical/data center MEP or commissioning; valid driver’s license; ability to interpret drawings and lead field coordination; proficiency with Microsoft Word and Excel; familiarity with Procore and Bluebeam preferred.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
4d
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Performance Management & CX Analyst
Washington, District of Columbia, United States
OnsiteFull Time
5+ YOEBachelor's degree in IT or related field, Secret security clearance, and 5+ years of experience required; 2+ years in documentation and requirements gathering preferred.
3w
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Senior Manager, Product Management - CX
Seattle or Reston or Krakow
$254k-$333k/yr HybridFull Time
10+ YOE3+ MgmtProven product leadership with 10+ years in product management and >3 years managing PMs, expert in product strategy, AI-applied product development, cross-functional execution, and customer engagement.
Figma, AI
5d
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Change Management & CX Specialist - IRS
Washington, District of Columbia, United States
$90k-$165k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years of related experience, consulting or federal government experience, strong analytical and communication skills, and knowledge of Excel and PowerPoint; IRS experience preferred.
Microsoft Excel, Microsoft PowerPoint
23h
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
1mo
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
2mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
1mo
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UI/UX & Customer Experience (CX) Expert
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree, 5+ years designing enterprise web/mobile applications, strong UX research and interaction design skills, proficiency with Figma/Adobe XD/Sketch and USWDS, accessibility (Section 508/WCAG 2.1 AA) and Agile experience.
Figma, Adobe XD, Sketch, U.S. Web Design System (USWDS), HTML, CSS, JavaScript
1w
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York City or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOERequires 1–3 years in retention, email, or lifecycle marketing; CRM platform experience; basic HTML and SQL; analytics and data visualization knowledge; strong communication, organization, and cross-functional collaboration skills.
HTML, SQL, Tableau, Periscope
1mo
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
1mo
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Philadelphia or Wilmington or Richmond
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or bachelor's degree in any field plus 3 years of product management experience.
technology
3w
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Software Dev Engineer (SDE II), EC2 Core / Outposts Console, AWS CX
Arlington, Virginia, United States
$144k-$194k/yr OnsiteFull Time
3+ YOE3+ years professional software development, bachelor's in CS or related, experience with frontend technologies, design/architecture experience, strong communication and critical thinking.
React, TypeScript, Amazon Q, Kiro, HTML, CSS, JS, Node
1w
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
2w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
3mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
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