35 cx jobs at 29 companies in Washington, DC
3w
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
4w
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP (or obtain within 3–6 months),5+ years CX delivery experience, Financial Services expertise, omnichannel and program design knowledge, executive advisory and mentoring experience, willingness to travel.
Medallia Experience Cloud, Medallia
1mo
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CX Trainer - Washington, DC - Hybrid
Washington, District of Columbia, United States
$55k-$79k/yr HybridFull Time
5+ YOE5–7 years delivering corporate training; experience with instructor-led onboarding, performance improvement, and operational readiness; strong facilitation, communication, and adult learning skills.
1w
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Sr. Brand Strategy and CX Consultant
Chicago or Washington
$104k-$141k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years in brand strategy or marketing,experience translating insights into strategy,strong communication,analytical and stakeholder alignment skills.
SalesForce, HubSpot, AI-enabled tools
2mo
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MEP/Cx Site Superintendent
Sterling or Virginia or Charlotte or Kansas City or Texas
OnsiteFull Time
6+ YOE6+ years field supervision experience in mission-critical/data center MEP or commissioning; valid driver’s license; ability to interpret drawings and lead field coordination; proficiency with Microsoft Word and Excel; familiarity with Procore and Bluebeam preferred.
Microsoft Word, Microsoft Excel, Procore, Bluebeam
2w
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Senior Manager, Product Management - CX
Seattle or Reston or Krakow
$254k-$333k/yr HybridFull Time
10+ YOE3+ MgmtProven product leadership with 10+ years in product management and >3 years managing PMs, expert in product strategy, AI-applied product development, cross-functional execution, and customer engagement.
Figma, AI
4w
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
1mo
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UI/UX & Customer Experience (CX) Expert
Washington, District of Columbia, United States
RemoteFull Time
5+ YOEBachelor's degree, 5+ years designing enterprise web/mobile applications, strong UX research and interaction design skills, proficiency with Figma/Adobe XD/Sketch and USWDS, accessibility (Section 508/WCAG 2.1 AA) and Agile experience.
Figma, Adobe XD, Sketch, U.S. Web Design System (USWDS), HTML, CSS, JavaScript
1mo
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Associate, Cx Campaign Operations - Strategic Bets
San Francisco or New York or Seattle or Chicago or Los Angeles or Tempe or Denver or Boston or Austin or Washington
$71k-$105k/yr OnsiteFull Time
1+ YOE1-3 years retention/email or lifecycle marketing experience; hands-on CRM/ESP and marketing automation experience; basic HTML, SQL, and analytics skills; strong communication, attention to detail, and campaign QA experience.
ESPs, marketing automation platforms, HTML, SQL, Tableau, Periscope
4w
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
2w
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Software Dev Engineer (SDE II), EC2 Core / Outposts Console, AWS CX
Arlington, Virginia, United States
$144k-$194k/yr OnsiteFull Time
3+ YOE3+ years professional software development, bachelor's in CS or related, experience with frontend technologies, design/architecture experience, strong communication and critical thinking.
React, TypeScript, Amazon Q, Kiro, HTML, CSS, JS, Node
6d
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
1w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
2mo
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Senior Commissioning Engineer
Boston or Newark or New York or Alexandria or Newark
$135k-$175k/yr HybridFull Time
8+ YOE8+ years on-site construction, MEP/FP design and construction experience; Bachelor’s degree; travel required; PE/CX/LEED a plus.
3mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
2w
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Medallia Administrator & Developer
McLean, Virginia, United States
$120k-$160k/yr OnsiteFull Time
5+ YOE5+ years managing Medallia or comparable CX platforms, developing surveys/workflows/dashboards, supporting SaaS integrations, and translating business requirements into technical solutions.
Medallia, APIs, DevSecOps, Agile
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
3w
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UX Researcher
Arlington, Virginia, United States
$91k-$185k/yr OnsiteFull Time
4+ YOE4+ years CX/UX research experience, bachelor's degree or equivalent experience, expertise in generative and evaluative methods, recruiting participants, mentoring, and integrating qual/quant findings.
NotebookLM, Figma, Confluence
1w
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.
1w
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Manager, Strategic Communications - Division of Supervision & Regulation
Washington, District of Columbia, United States
OnsiteFull Time
9+ YOEBachelor's degree or equivalent, US citizenship, ~9 years experience, experience in internal communications, intranet/digital collaboration management, UX/CX, program rollout support, and strong writing skills.
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