79 cx manager jobs at 49 companies in Hewlett, NY
4d
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Sr. Manager, CX Research
New York City or Lake Forest or Bothell or Collegeville or Walton-on-the-Hill or Tampa or Groton or Thessaloniki
$124k-$207k/yr OnsiteFull Time
5+ YOEBachelor's with 7+ years or master's with 5+ years in CX, UX, or product research; requires qualitative and quantitative research, applied statistics, agile development, stakeholder management, and Python or R proficiency.
Python, R, Qualtrics, SPSS, UserZoom, Medallia
1w
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CX Solution Manager
Hong Kong or New York City or London or Zurich or Budapest or Sydney
OnsiteFull Time
7+ YOE2+ MgmtRequires 7+ years in product or application development management, 2+ years of people leadership, Agile expertise, financial services experience, strong analysis and communication skills, and a BS or MS in Computer Science.
UML, Gherkin, Agile
1mo
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
1mo
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
1mo
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Senior Manager, CX Systems & IT
New York City, New York, United States
$148k-$179k/yr RemoteFull Time
5+ YOE3+ years leading teams or strategic programs,5+ years administering Zendesk or similar,experience with GenAI/NLP projects,hardware device support,APIs/Webhooks/middleware,healthcare compliance familiarity.
Zendesk, Snapcall, Workato, Zapier, APIs, Webhooks, GenAI, NLP
3w
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Senior CX/UX Consultant
New York City, New York, United States
$103k-$179k/yr HybridFull Time
Advanced UX research methods, data synthesis, project management, stakeholder communication, mentoring, heuristic evaluation, and strategic research planning. Must be authorized to work in the US without sponsorship.
3w
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Cx Project Manager (Electrical)
New York City, New York, United States
$125k-$150k/yr OnsiteFull Time
7+ YOEBachelor's degree in electrical engineering, 7–10 years of relevant experience, building systems commissioning expertise, electrical testing knowledge, communication skills, and proficiency with MS Office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SKM, E-Tap, Deltek Vision, power quality meters, circuit breaker test sets, contact/insulation resistance meters, infrared cameras, NETA
1w
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Relationship Manager, CX
Chicago or Denver or San Francisco or New York City or Scottsdale or San Jose
$69k-$84k/yr HybridFull Time
3+ YOERequires 3+ years in customer service or contact center roles, preferably B2B SaaS and retirement services, with analytical, problem-solving, communication, organizational, retention, and cross-functional skills.
Google Workspace, Zendesk, Intercom, Gong, Jira, Slack
1mo
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
2w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
3d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Wilmington or Philadelphia
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative field, business, or marketing; alternatively, a bachelor's degree in any field plus 4 years of product management experience.
3d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Philadelphia or Wilmington
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or a bachelor's degree plus 4 years of product management experience. Experience with consumer-facing digital products preferred.
3d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or Richmond or Philadelphia or Wilmington
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative field, business, or marketing; alternatively, any bachelor's degree plus 4 years of product management experience. Consumer digital product experience preferred.
3w
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Principal, Product Manager-Tech , éShop, Premium Ads CX
Seattle or New York City
$180k-$268k/yr OnsiteFull Time
Requires a bachelor's degree and experience in technical product management, roadmap strategy, feature delivery, leadership communication, and engineering discussions; experience with cross-functional teams preferred.
generative AI
3w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, AI workflow automation, SQL and data analysis, data visualization, operational efficiency, and cross-functional work with Product and Engineering.
SQL, Wellhub, Carrot, Kindbody
3w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
1w
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Chief Functional Architect, SAP CX & Gen AI
New York City, New York, United States
$198k-$225k/yr HybridFull Time
Extensive SAP CX cloud architecture experience, SAP CX roadmap and transformation expertise, customer experience and procurement knowledge, generative AI governance, stakeholder management, and leadership skills.
SAP CX, Generative AI, SAP, ERP
1mo
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Strategy Lead, AI- CX & Retention
New York, New York, United States
$150k-$200k/yr HybridFull Time
Experience deploying and optimizing conversational AI, Claude/LLM fluency, workflow automation (N8N/Make/Zapier), API integration, analytical rigor, prompt engineering, and cross-functional leadership.
Claude, LLM, N8N, Make, Zapier, API
3d
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Principal Product Manager - Experience and Platform
Bethesda or Palo Alto or New York City or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
12+ YOEBachelor's degree and 12+ years of product management experience building complex software, with expertise in payments, CX-led digital products, experimentation, analytics, and cross-functional collaboration.
Figma
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