25 cx manager jobs at 18 companies in Lowell, IN
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
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CX Insights Consultant – Payments
Minneapolis or Atlanta or Chicago or Charlotte
$105k-$124k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in project management/CX/analytics, VoC and CX metric knowledge, strong analytics, communication, and stakeholder skills.
Qualtrics, Microsoft PowerPoint, Microsoft Excel, Power BI, Tableau
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Director, CX Strategy
Saint Louis or Chicago
OnsiteFull Time
7+ YOE7+ years in agency strategic roles across media, content, social and digital; team management and mentorship experience; campaign and journey strategy skills; ability to define metrics and translate business objectives into CX plans.
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
2mo
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Senior Consultant — CX & Contact Center Transformation
Chicago or Denver or Detroit or Miami
$116k-$142k/yr HybridFull Time
3+ YOE3-5 years consulting or industry experience in contact center/CX transformation; project management and solution ownership experience; strong facilitation, stakeholder management, analytics, and executive communication skills.
CCaaS, CRM, WFM, analytics, automation, conversational AI, AI
2mo
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Sr. Manager - Oracle Fusion CX Cloud (Chicago Hybrid)
Chicago, Illinois, United States
$175k-$190k/yr HybridFull Time
8+ YOE4+ MgmtBachelor's degree, 8+ years in Oracle technologies/consulting/IT management, 4+ years leading Oracle SaaS platforms, proven full-lifecycle implementation experience, Lead-to-Cash functional knowledge, strong communication and change management skills; U.S. work authorization required.
Oracle Fusion CX Cloud, Oracle Integration Cloud (OIC), Oracle CPQ Cloud, Oracle Sales Cloud, Oracle Incentive Compensation Cloud, Oracle Field Service Cloud (TOA), Oracle Fusion AI, Oracle AI Fusion
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Relationship Manager, CX
Chicago or Denver or San Francisco or New York City or Scottsdale or San Jose
$69k-$84k/yr HybridFull Time
3+ YOERequires 3+ years in customer service or contact center roles, preferably B2B SaaS and retirement services, with analytical, problem-solving, communication, organizational, retention, and cross-functional skills.
Google Workspace, Zendesk, Intercom, Gong, Jira, Slack
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr HybridFull Time
15+ YOE8+ MgmtExecutive leadership in customer experience, insights, and integrated marketing; 15+ years experience, 8+ years leading teams; proven client advisory, communication, and strategic skills; Bachelor's degree required.
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Senior Vice President, CX
Chicago, Illinois, United States
$180k-$269k/yr OnsiteFull Time
15+ YOE8+ MgmtExecutive leader with 15+ years in customer experience/insights/strategy or marketing, 8+ years leading teams, strong client advisory, communication, and strategic capabilities; Bachelor's required.
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Commissioning (Cx) Program Engineer
San Jose or McClellan Park or Denver or Phoenix or Chicago or Dallas or Austin
$120k-$170k/yr OnsiteFull Time
8+ YOERequires 8+ years in commissioning, MEP engineering, or mission-critical construction, including 5+ years delivering data centers; engineering degree or equivalent experience; MEP and project leadership expertise.
MEP, UPS, BMS, EPMS, ASHRAE, NEC, NFPA
3w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
3mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
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CX Academy Trainer - Chicago, IL
Chicago, Illinois, United States
RemoteFull Time
5+ YOE5+ years in a similar role, proven leadership and coaching, strong presentation and facilitation skills, commercial mindset, digital proficiency, excellent communication, willing to travel up to 80%.
2mo
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Director, Coordination & Commissioning
Dallas or Chicago or Santa Teresa
$198k-$221k/yr OnsiteFull Time
5+ YOEBachelor's in a technical discipline or equivalent experience; 5+ years in critical facility construction, commissioning, or operations; PMP and Cx certifications preferred; ability to manage complex technical issues and lead teams.
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Sub-Regional Cost Lead
Boydton or Chicago or Redmond or Manassas
$131k-$277k/yr HybridFull Time
12+ YOE10+ MgmtBachelor's degree or equivalent experience; 12+ years related experience required, with extensive data center, project management, commercial construction, and people management experience preferred.
RFP, GMP, LOA, AE, Cx, PMQS, QRA, PER, RICS
2mo
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Head Of Platform Measurement
New York City or Chicago Ridge or Bellevue
$129k-$232k/yr OnsiteFull Time
7+ YOEBachelor's degree plus 7 years related experience (or equivalent); experience in service strategy, CX measurement, data analysis, leadership, stakeholder management, and cross-functional project management.
1w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
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SVP, Partner Experience
Chicago, Illinois, United States
OnsiteFull Time
20+ YOERequires 20+ years of progressive customer experience, client success, or service delivery leadership in a technology-focused B2B organization, with CX scaling, service packaging, pricing, P&L, and executive communication experience.
Pathfinder, NPS
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