52 cx manager jobs at 33 companies in Novato, CA
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Manager, CX AI Strategy
New York City or Salt Lake City or San Francisco or Seattle or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function, 1+ year managing a team of 4+ ICs, proven experience owning AI/automation in support, technical fluency with AI-enabled CX platforms, strong analytical and communication skills.
Sierra
1mo
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Senior CX Manager
San Francisco, California, United States
$78k-$147k/yr OnsiteFull Time
7+ YOE7+ years in technical account management/professional services or similar in SaaS/CCaaS; experience with APIs and CRM (Salesforce); strong technical acumen, communication, and program delivery skills; PMP preferred.
Salesforce, BrightHire, APIs
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
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Program Manager, Airports & Venues CX
Chicago or New York City or San Francisco or Phoenix
$130k-$180k/yr HybridFull Time
Senior CX/operations leader with analytical rigor, customer empathy, AI fluency, and experience operating in complex physical environments (airports, airlines, mobility, hospitality, logistics, or large venues).
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Relationship Manager, CX
Chicago or Denver or San Francisco or New York City or Scottsdale or San Jose
$69k-$84k/yr HybridFull Time
3+ YOERequires 3+ years in customer service or contact center roles, preferably B2B SaaS and retirement services, with analytical, problem-solving, communication, organizational, retention, and cross-functional skills.
Google Workspace, Zendesk, Intercom, Gong, Jira, Slack
2mo
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ADMIN OFCR 4 CX
San Francisco, California, United States
HybridFull Time
5+ YOEBachelor's degree and 5+ years' related experience; advanced program and project management, change management, data analysis, stakeholder engagement, and experience with enterprise system implementations and Smartsheet.
Smartsheet
2w
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
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ADMIN OFCR 4 CX
San Francisco, California, United States
$88k-$188k/yr HybridFull Time
5+ YOEBachelor's +5 years experience; advanced program/project management, change management, analytics, survey design; experience with Smartsheet; ability to translate business needs to technical requirements and lead cross-functional rollouts.
Smartsheet
4d
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Manager, CX Ops Enablement
Phoenix or South San Francisco or United States
$80k-$120k/yr FieldFull Time
5+ YOEBachelor’s degree and 5+ years in multi-unit operations, customer experience, or field performance management. Requires analytical, problem-solving, influence, and accountability skills, plus extensive regional travel.
3w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
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Principal Product Manager – Technical, Amazon Music Agent Experience, Amazon Music - CX Infrastructure
Seattle or San Francisco or Mexico City or India
$180k-$280k/yr OnsiteFull Time
8+ YOE8+ years technical product/program management, 4+ years end-to-end product delivery, Bachelor's degree required, experience owning roadmaps, driving engineering decisions, cross-functional influence, and executive strategy writing; AI/ML product experience preferred.
1w
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Manager, Business Recruiting (CX, Ops, G&A)
San Francisco, California, United States
$121k-$202k/yr HybridFull Time
8+ YOERequires 8+ years of business recruiting experience, direct leadership of recruiters and teams of 10+, analytical and project-management skills, senior stakeholder partnership, and experience with recruiting systems and sourcing tools.
Slack, Microsoft 365
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Senior Product Marketing Manager - Campaign Management & Outbound
San Ramon or United States
$124k-$191k/yr HybridFull Time
5+ YOE5+ years product marketing in CX/CCaaS/AI; Bachelor's in Business or Marketing; strong communication; cross-functional; fast learner.
Marketing Automation, CRM, Content Management System, Webinar Tools
2mo
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Backup Supervisor (CX)
San Francisco, California, United States
$23/hr OnsitePart Time
0.5+ YOE6 months passenger/customer service experience, team leadership experience, knowledge of airline procedures, ability to pass background check and hold Airport ID with CBP access (Customs Seal), adaptable and customer-focused.
2w
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Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
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Staff Program Manager - Voice of the Customer Programs
San Mateo, California, United States
$166k-$205k/yr HybridFull Time
4+ YOERequires 4+ years of program management, 3+ years in CX, market research, or customer insights, Qualtrics experience preferred, qualitative research expertise, cross-functional influence, and a relevant bachelor's degree or equivalent.
Qualtrics, ChurnZero
3mo
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Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise) (Chicago, IL, US)
Chicago or Atlanta or New York City or Bridgewater or Dallas or San Francisco
$98k-$233k/yr HybridFull Time
10+ YOE10+ years in presales/solution architecture/technical consulting; Google Cloud expertise; strong executive engagement; travel up to 50%
Google Cloud Platform, Generative AI, Customer Experience
3d
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Director, Data Science & Algorithms - CX Product Experiences
United States or San Francisco
$225k-$282k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree in a quantitative field and 10+ years in data science, machine learning, AI, experimentation, analytics, or algorithmic products, including 5+ years leading teams and managing managers or senior technical leaders.
ChatGPT, GitHub Copilot, Generative AI, Large Language Models (LLMs)
2w
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Sr. Hardware Engineering Manager
Fremont or Oregon
$162k-$220k/yr OnsiteFull Time
12+ YOE3+ MgmtBachelor's or master's in electrical, computer, or related engineering; 12+ years hardware engineering, 3+ years managing engineers, and server, GPU, or accelerator platform delivery experience.
PCIe Gen5, PCIe Gen6, CXL, NVLink, Ethernet, EVT, DVT, PVT, FSA, HSA, 401K, LEAP Program, MyFlexPay
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Commercial Sourcing Manager, Strategic Silicon
Menlo Park, California, United States
$179k-$249k/yr OnsiteFull Time
10+ YOE10+ years sourcing management experience in semiconductor or electronic components, BA/BS or equivalent with 12+ years relevant experience, technical knowledge of silicon and firmware, supplier strategy, contract negotiation, and cross-functional influence.
CXL, PCIe Gen 5, PCIe Gen 6, NVMe, CPLD, FPGA, BIOS, BMC
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