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95 cx manager jobs at 57 companies in Oakland, CA

1mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
Brex
Brex: Corporate cards and spend management software for businesses.
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
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4w
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Senior CX Manager
San Francisco, California, United States
$78k-$147k/yr OnsiteFull Time
Talkdesk
Talkdesk: Provides AI-powered cloud software for contact center automation.
7+ YOE7+ years in technical account management/professional services or similar in SaaS/CCaaS; experience with APIs and CRM (Salesforce); strong technical acumen, communication, and program delivery skills; PMP preferred.
Salesforce, BrightHire, APIs
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1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Platform for personalized customer engagement and cross-channel messaging.
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
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2mo
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Sr. Manager of CX Enablement
New York or San Francisco
$150k-$180k/yr RemoteFull Time
Imprint
Imprint: Provides-branded credit cards and loyalty platforms for consumer brands.
7+ YOE4+ Mgmt7+ years in customer experience with 4+ years in quality/training/enablement; experience scaling CX quality and AI-powered deflection; strong CX tooling knowledge; data-driven and strong writing skills.
Salesforce, Zendesk Guide, Zendesk Support, Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, Sierra AI, Ada, Decagon, Forethought
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2mo
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CX Manager- ERP Integration Solution & AI Operations
Mountain View, California, United States
$145k-$155k/yr HybridFull Time
Stampli
Stampli: AI-powered accounts payable and financial operations automation platform.
4+ YOE4+ years hands-on ERP implementation or integration experience; strong P2P/finance operations knowledge; experience with Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, or Oracle; API/integration troubleshooting; AI-assisted workflows; 3rd-level support and solution design experience.
Intacct, NetSuite, QBO, QBD, SAP, Microsoft Dynamics, Sage, Acumatica, Oracle, API, ChatGPT Enterprise, Billy
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2w
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CX Ops Associate Analyst
United States or San Francisco
$60k-$95k/yr HybridFull Time
Cribl
Cribl: Develops software for observability and telemetry data management.
2+ YOEBA/BS preferred,2-3 years customer operations or related experience,program management skills,strong communication,experience with Gainsight,Google Workspace,Zoom,Slack,and willingness to work occasional hours outside standard schedule.
Gainsight, Google Workspace, Zoom, Slack
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1mo
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Senior CX Product Manager – Technical Enablement
Raleigh or Santa Clara
$122k-$230k/yr OnsiteFull Time
Pure Storage
Pure StorageNYSE: PSTG: Provides all-flash enterprise data storage and management solutions.
Experience in technical/product marketing or solutions engineering for enterprise storage, multi-cloud, or container virtualization; ability to craft technical positioning, GTM assets, solution narratives, and quantify enterprise ROI.
AWS, Azure, Nutanix, OpenShift, Kubernetes, VMware
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2mo
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Product Manager, CX: IFS Loops
Palo Alto, California, United States
$180k-$200k/yr HybridFull Time
IFS
IFS: Provides enterprise software for asset-intensive and service industries.
5+ YOE5+ years product management experience building technically complex, user-facing systems; familiarity with agentic AI patterns and tooling; experience with CRM/help-desk stacks and working closely with engineers and researchers.
Zendesk, Salesforce Service Cloud, Jira Service Management, LangChain, OpenAI functions, LangGraph, AutoGen
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2w
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Director, CX Delivery Central Operations
San Francisco, California, United States
$239k-$265k/yr OnsiteFull Time
Uber
UberNYSE: UBER: A technology platform for transportation, delivery, and freight.
12+ YOE12+ years leading analytics/strategy/program teams; deep experience building data platforms, AI/ML, LLMs, and automation; strong stakeholder leadership and product mindset; technical fluency with SQL and Python.
SQL, Python, LLMs
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1mo
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Group Manager - QuickBooks CX - Foundational Experiences
Mountain View or San Diego
$190k-$297k/yr OnsiteFull Time
Intuit
IntuitNASDAQ: INTU: Provides financial software for accounting, tax, and personal finance.
5+ YOE5+ Mgmt5+ years leadership in tech/SaaS driving customer experience or product results; undergraduate degree required (MBA preferred); experience with journey mapping, service design, analytics, and designing experience strategies to improve retention and revenue.
QuickBooks, Jobs to be Done, Design thinking
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2mo
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ADMIN OFCR 4 CX
San Francisco, California, United States
HybridFull Time
UCSF Health
UCSF Health: Academic medical center providing advanced patient care and research.
5+ YOEBachelor's degree and 5+ years' related experience; advanced program and project management, change management, data analysis, stakeholder engagement, and experience with enterprise system implementations and Smartsheet.
Smartsheet
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ADMIN OFCR 4 CX
San Francisco, California, United States
$88k-$188k/yr HybridFull Time
University of California, San Francisco
University of California, San Francisco: Public research university dedicated to health sciences and education.
5+ YOEBachelor's +5 years experience; advanced program/project management, change management, analytics, survey design; experience with Smartsheet; ability to translate business needs to technical requirements and lead cross-functional rollouts.
Smartsheet
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1w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
GlossGenius
GlossGenius: All-in-one business management platform for beauty and wellness professionals.
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
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1mo
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GTM Systems and Business Process Manager - Renewals and CX
San Francisco, California, United States
$185k-$210k/yr HybridFull Time
Asana
AsanaNYSE: ASAN: Software platform for team project management and workflow automation.
7+ YOE7+ years in business/revenue/process operations supporting go-to-market teams; translates field insights into technical requirements; experience with renewals or customer success preferred; strong communication and process skills; familiarity with AI CSM tools.
Salesforce, QuadSci, Trig.ai
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2mo
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Principal Product Manager – Technical, Amazon Music Agent Experience, Amazon Music - CX Infrastructure
Seattle or San Francisco or Mexico City or India
$180k-$280k/yr OnsiteFull Time
Amazon
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
8+ YOE8+ years technical product/program management, 4+ years end-to-end product delivery, Bachelor's degree required, experience owning roadmaps, driving engineering decisions, cross-functional influence, and executive strategy writing; AI/ML product experience preferred.
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2mo
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CX Delivery Excellence Product Lead
Pleasanton or Santa Clara or San Francisco
$168k-$252k/yr HybridFull Time
Workday
WorkdayNASDAQ: WDAY: Provides cloud-based software for financial and human capital management.
3+ YOEBachelor's degree, 3+ years management consulting (MBB/Big 4), AI tool literacy (Claude, Cursor), strategic/product advisory experience, strong executive presence, analytical and communication skills.
Claude, Cursor
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3d
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Senior Product Manager
Colorado Springs or San Jose
$138k-$220k/yr OnsiteFull Time
Broadcom
BroadcomNASDAQ: AVGO: Designs and sells semiconductors and infrastructure software to enterprises.
12+ YOERequires 12+ years of product management experience in hardware, semiconductors, or data center platforms; data center and AI server expertise; customer leadership; and a relevant technical bachelor's degree.
PCIe, CXL, Ethernet, NVLink, ASIC, firmware, software
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2mo
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Senior Product Marketing Manager - Campaign Management & Outbound
San Ramon or United States
$124k-$191k/yr HybridFull Time
Five9
Five9NASDAQ: FIVN: Provides cloud-based software for enterprise contact center operations.
5+ YOE5+ years product marketing in CX/CCaaS/AI; Bachelor's in Business or Marketing; strong communication; cross-functional; fast learner.
Marketing Automation, CRM, Content Management System, Webinar Tools
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1mo
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Backup Supervisor (CX)
San Francisco, California, United States
$23/hr OnsitePart Time
Pacific Aviation
Pacific Aviation: Provides ground handling and flight operation services for airlines.
0.5+ YOE6 months passenger/customer service experience, team leadership experience, knowledge of airline procedures, ability to pass background check and hold Airport ID with CBP access (Customs Seal), adaptable and customer-focused.
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5d
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Product Operations Manager, Talent Experience
San Francisco or New York City or London
$140k-$210k/yr OnsiteFull Time
Mercor
Mercor: Connecting expert human intelligence with frontier AI model development.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
SQL
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