Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
3w
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Senior CX Advisor
McLean, Virginia, United States
$126k-$171k/yr HybridFull Time
5+ YOECCXP or ability to certify within 3–6 months,5+ years CX delivery experience,expertise across CX functions,financial services experience,executive advising and change management skills.
Medallia
1w
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Senior Manager, Product Management - CX
Reston or Seattle or Krakow
HybridFull Time
10+ YOE3+ MgmtProven product management leadership with 10+ years in product roles and >3 years managing PMs; experience defining strategy, scaling products, driving execution, and applying AI to product development.
Figma
1w
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Senior Manager, Product Management - CX
Seattle or Reston or Krakow
$254k-$333k/yr HybridFull Time
10+ YOE3+ MgmtProven product leadership with 10+ years in product management and >3 years managing PMs, expert in product strategy, AI-applied product development, cross-functional execution, and customer engagement.
Figma, AI
3w
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Manager, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$150k-$205k/yr OnsiteFull Time
3+ YOEBachelor's (or Master's) in a quantitative field or Bachelor's plus 3 years product management; product management experience, customer-focused problem solving, and technical collaboration skills.
1w
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Mission Critical Cx Project Manager
United States or Phoenix or Denver or Dallas or Washington or Cleveland or Columbus or Detroit
$150k-$170k/yr FieldFull Time
8+ YOE8+ years commissioning experience with ≥3 years mission critical facility experience, commissioning and construction knowledge, strong communication and problem-solving, familiarity with mechanical/plumbing/electrical systems, willingness to travel ≥75%.
2mo
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Senior Product Manager, Experience
Bethesda or Palo Alto or Richardson or Seattle
$140k-$230k/yr OnsiteFull Time
10+ YOE10+ years in product management; CX-focused; strong payments/billing experience; BS degree; insurance/financial services or ecommerce background.
Figma, A/B testing, CX analytics, ML concepts
2mo
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Sr. Manager, Professional Services, US Public Sector SLED (NGFW/SASE)
New York City or Washington or Arlington or Baltimore or Atlanta or Virginia
$178k-$246k/yr RemoteFull Time
7+ YOE5+ MgmtLead and scale Professional Services teams for NGFW/SASE; 7+ years in PS/Cx or similar, 5+ in management of 10+ engineers; DoD Top Secret clearance; travel up to 25%; US Public Sector focus.
Professional Services Automation (Clarizen, Kantata), Sales Management (Salesforce), Business Intelligence (Tableau)
4d
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1mo
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QA/QC Manager Data Center
Herndon or United States
OnsiteFull Time
5+ YOE5+ years recent electrical construction experience, minimum 4 years QA/QC or commissioning experience, HS diploma/GED, proficiency with QAQC/CX software and Microsoft Excel/Word, data center experience preferred, must pass background and MVR checks.
QAQC/CX software, Microsoft Excel, Microsoft Word
5d
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
2d
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Senior Director Agent Experience and Insights
Philadelphia or Denver or Cedar Rapids or Baltimore
$180k-$200k/yr HybridFull Time
8+ YOE3+ MgmtBachelor's degree; 8 years experience in marketing/CX/operations with 3 years leadership; deep CX methodologies, change management, stakeholder communication, MS Office and CX tools; ability to travel 25–50%.
Microsoft Office, CX tools/software
3w
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Senior Consultant, CX Research & Survey Methodology
Washington, District of Columbia, United States
$100k-$130k/yr HybridFull Time
Technical Assent: Provides service design and management consulting for government agencies.
5+ YOE5+ years applied survey or social science research experience; hands-on Qualtrics and Excel; ability to design studies, analyze survey data, lead clients, supervise junior staff, and obtain public trust clearance; U.S. citizenship required.
Qualtrics, Microsoft Excel, Power BI, Tableau, Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, SPSS, R, Python, SQL
3d
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Manager, Strategic Communications - Division of Supervision & Regulation
Washington, District of Columbia, United States
OnsiteFull Time
9+ YOEBachelor's degree or equivalent, US citizenship, ~9 years experience, experience in internal communications, intranet/digital collaboration management, UX/CX, program rollout support, and strong writing skills.
1mo
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Sr Sales Manager - AI Applications, Spec Sales - Amazon Connect
Seattle or Arlington or Atlanta or New York or Dallas
$187k-$278k/yr OnsiteFull Time
8+ YOEBachelor's degree, 8+ years sales/sales management in infrastructure or cloud technology, leadership in customer-facing CX/VDI domains, quota-carrying and complex deal experience, ability to build executive relationships and develop go-to-market strategy.
Amazon Connect, AWS
2mo
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Senior Client Service Manager, Client Experience
Palo Alto or New York or San Francisco or San Diego or Century City or Los Angeles or Boulder or Seattle or Salt Lake City or Washington, D.C. or Boston or Austin
$163k-$221k/yr OnsiteFull Time
7+ YOE7+ years in client experience or professional services; leadership of CX programs; bachelor’s degree; JD/MBA/PMP preferred; strong data analysis and CRM skills.
CRM, Data analysis tools
5d
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years leading CX, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; stakeholder facilitation; executive reporting; eligible for government security clearance.
Medallia, Qualtrics, Salesforce Surveys, Microsoft Excel
3d
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Manager, Voice of the Member Insights
San Antonio or Omaha or Eugene or McLean
$79k-$145k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree; 6+ years professional experience in CX/VoC/research; 3+ years applied data analysis experience; 2+ years leading work or peers; strong communication, analytics, and survey/tool proficiency.
Medallia Experience Cloud, Qualtrics XM Platform, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Salesforce Service Cloud, Sales Cloud, Financial Services Cloud
3d
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Supervisory Statistician
Washington or Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York or Oklahoma City or Portland or Austin
$126k-$164k/yr OnsiteFull Time
1+ YOEExperience leading enterprise CX analytics, developing data governance and BI strategies, supervising analytical teams, and meeting specialized statistical education/coursework requirements for GS-15.
2mo
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Director, Technology Strategy
Maryland or United States
$113k-$158k/yr RemoteFull Time, Contract
10+ YOE10+ years in technology or marketing consulting; CRM and CX tech knowledge; expert in databases, data integration, analytic modeling, campaign management, content, commerce, loyalty, BI; leadership experience; proficiency in Excel, PowerPoint, Lucidchart, Miro, Visio; Bachelor's degree; ability to travel up to 25%.
Excel, PowerPoint, Lucidchart, Miro, Visio
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