Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Silver Spring • 50 milesRemote · Hybrid · Onsite · Field · All Environments
25 journey manager jobs at 20 companies in Silver Spring, MD
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
2w
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Clinician - Journey Project (LGSW)
Washington, District of Columbia, United States
$65k-$69k/yr HybridFull Time
1+ YOEMaster's degree required, LGSW (DC) and BLS required, 1+ years providing mental health interventions with trauma-informed care, EHR and MS Office proficiency.
Electronic Health Records (EHR), Microsoft Word, Microsoft Excel, Microsoft Outlook
2w
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CSX - Manager, Contact Center Transformation
New York or Tampa or Chicago or Washington or Dallas or Los Angeles or Baltimore or Denver or Minneapolis or Boston or Florham Park or San Diego or San Francisco or San Jose or Philadelphia or Seattle or Pittsburgh or Houston or Portland
$99k-$232k/yr FieldFull Time
5+ YOEBachelor's degree,5+ years experience,expertise in CX strategy,customer journey analysis,business process improvement,CRM and KPI-driven decision making,and demonstrated team leadership;willingness to travel up to 80%.
1w
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Digital Engagement Manager
Washington, District of Columbia, United States
$85k-$90k/yr RemoteFull Time
5+ YOERequires 5+ years in email, lifecycle, marketing automation, or digital communications; automated journey and campaign experience; strong copywriting, analytics, project management, HTML, deliverability, and privacy compliance skills.
Salesforce Marketing Cloud Account Engagement (Pardot), Salesforce Marketing Cloud, Salesforce, Fonteva, SMS, HTML, CAN-SPAM, GDPR
1mo
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Assistant Manager
Lanham, Maryland, United States
$18-$24/hr OnsiteFull Time
Visionworks: Retails prescription eyewear and provides professional vision care services.
1+ MgmtHS diploma/GED required; minimum 1 year supervisory experience (1-5 years preferred); responsible for store sales, staff supervision, appointment coordination, and delivering customer-focused patient journeys.
2w
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Sr. Manager, Employee Platforms
Dallas or Austin or Denver or Charlotte or Ashburn or New York
$115k-$135k/yr HybridFull Time
5+ YOEOracle HCM Cloud subject matter expert, Bachelor's degree, 5+ years enterprise HR systems experience, technical background (Java, PL/SQL, Web Services), integration and data migration experience, strong stakeholder and leadership skills.
Oracle HCM Cloud, Oracle Recruiting Cloud, Journeys, Position Management, Java, PL/SQL, Web Services
4d
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Senior Manager, Nonprofit Member Experience
Alexandria or Colorado or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Minnesota or Nebraska or Nevada or North Carolina or Ohio or Oregon or Pennsylvania or Tennessee or Texas or Virginia or Washington or West Virginia
$70k-$75k/yr HybridFull Time
7+ YOERequires 7 years in marketing, communications, customer experience, member success, nonprofit programs, or related work; journey ownership, analytics, cross-functional influence, and strong writing skills.
Salesforce, CRM, NPS, CSAT
2w
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Lead Data Engineer (Journey Builder, Email Studio, Automation Studio)
McLean or Plano or Chicago
$179k-$225k/yr OnsiteFull Time
4+ YOEBachelor's degree, 4+ years of application development, 2+ years in big data and cloud computing, plus programming, database, data warehousing, and Agile engineering experience.
Java, Scala, Python, Go, RDBMS, NoSQL, Redshift, Snowflake, Salesforce Marketing Cloud, Journey Builder, Email Studio, Automation Studio, SQL, TypeScript, AWS, Microsoft Azure, Google Cloud, Mongo, Cassandra, UNIX, Linux, Agile, AI
2w
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
1w
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Senior Service Designer
McLean, Virginia, United States
$120k-$180k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in human-centered/service design, 5+ years managing design teams; experience with research, journey maps, service blueprints, and integrating design into Agile delivery.
Sketch, Mural, Figma, InVision, Adobe Creative Suite
1w
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Sr. Director, Membership Recruitment & Growth
Washington or Arkansas or Connecticut or Delaware or Florida or Georgia or Idaho or Illinois or Iowa or Kansas or Kentucky or Massachusetts or Maine or Michigan or Minnesota or Montana or New Hampshire or New Mexico or New York or North Carolina or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Utah or Vermont or Wisconsin or Wyoming
$123k-$135k/yr RemoteFull Time
10+ YOEBachelor's degree and 10+ years in membership growth/recruitment or marketing, experience managing teams, fluency in Fonteva and recruitment journey design, strong analytics, segmentation, and outreach skills.
Fonteva, Salesforce
4w
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Chief Building Engineer
Fairfax, Virginia, United States
$77k-$135k/yr OnsiteFull Time
4+ YOE2+ MgmtOversee multi-building operations, supervise trades staff, manage preventive maintenance and budgets; HS diploma or equivalent plus vocational/apprentice training or journey-level experience; valid driver's license and background checks required.
Computerized Maintenance Management System (CMMS)
1mo
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Building & Grounds Maintenance Superintendent (15169, Grade 22)
Largo, Maryland, United States
$55k-$97k/yr OnsiteFull Time
5+ YOE1+ MgmtHigh school/GED and trade school in a building trade, 5+ years related trades experience (including 4 years journey level and 1 year lead), journey-level trade licenses or equivalent, valid driver's license, ability to lift up to 100 lbs, work at heights, CPR/AED/First Aid, and competency with work-order tracking systems.
1d
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Government Assistance Eligibility Supervisor, Grade N24
Silver Spring or Rockville
$82k-$132k/yr HybridFull Time
3+ YOEBachelor's degree and three years of journey-level financial assistance program delivery or equivalent experience. Supervisory, case review, income support, and eligibility system experience preferred.
Eligibility & Enrollment System (E&E), State Verification & Exchange System (SVES), Medicaid Management Information System (MMIS)
1w
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Air Conditioning Equipment Mechanic Supervisor
Washington, District of Columbia, United States
$46-$54/hr OnsiteFull Time
Supervise air conditioning mechanical work; journey-level A/C mechanic experience; ability to work emergency/essential duties; pass drug test and background check; U.S. citizenship required.
14h
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Distribution Overhead Foreman Upper Marlboro, NC
Upper Marlboro, Maryland, United States
$58-$63/hr FieldFull Time
5+ YOERequires 5+ years as a journey-level distribution lineman, high school diploma or equivalent, driver's license, acceptable driving record, travel flexibility, and ability to lift over 50 pounds.
PPE, phasing sticks, load bust tool
4d
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MarTech Technology Strategist
Basking Ridge or Alpharetta or Irving or Ashburn or Temple Terrace or Cary or New York City
$121k-$231k/yr HybridFull Time
6+ YOEBachelor’s degree or 4+ years’ experience; 6+ years in MarTech architecture and engineering; 3+ years building Adobe real-time journeys, schemas, identity resolution, and profiles; Agile pod leadership.
Adobe Experience Platform, RTCDP, AJO, XDM, Identity Service, Profile Service, Destination connectors, AI, ML, Agile
2mo
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Senior Director, Lifecycle Marketing
New York City or Bethesda
$195k-$315k/yr HybridFull Time
10+ YOE10+ years in lifecycle/CRM/retention marketing, expertise in segmentation, personalization, journey orchestration, experience with Salesforce/Adobe/Braze/Iterable, strong analytics and cross-functional leadership; Bachelor’s required, MBA preferred.
Salesforce, Adobe, Braze, Iterable
14h
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Distribution Overhead Foreman Upper Marlboro, NC
Upper Marlboro or North Carolina
$61-$65/hr FieldFull Time
5+ YOERequires 5+ years as a journey-level lineman, high school diploma or equivalent, valid driver's license, acceptable driving record, travel availability, ability to lift over 50 pounds, and overtime availability.
phasing sticks
1mo
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Brand Strategy Director - Song Life, Part of Accenture Song
New York or Milwaukee or Dallas or Columbus or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Seattle or Houston or Arlington or Atlanta or Detroit or San Diego
$87k-$266k/yr HybridFull Time
8+ YOE8+ years brand strategy (agency) experience, 5+ years in creative agency/HCP work, strong client-facing and facilitation skills, experience with positioning, messaging, customer journeys, and creative briefs; Bachelor's degree required.
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