78 cx manager jobs at 52 companies in Stamford, CT
19h
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CX Solution Manager
Hong Kong or New York City or London or Zurich or Budapest or Sydney
OnsiteFull Time
7+ YOE2+ MgmtRequires 7+ years in product or application development management, 2+ years of people leadership, Agile expertise, financial services experience, strong analysis and communication skills, and a BS or MS in Computer Science.
UML, Gherkin, Agile
1mo
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Manager, CX AI Strategy
Seattle or New York City or Salt Lake City or San Francisco or Vancouver
$142k-$177k/yr HybridFull Time
4+ YOE1+ Mgmt4+ years in CX strategy/AI operations or related function; 1+ year managing or developing a team of 4+; experience owning AI/automation initiatives in support; strong analytical, technical fluency with AI-enabled CX platforms, and clear communication.
Sierra
1mo
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Director, CX Business Systems
Chicago or San Francisco or New York City or Austin or Berlin or Bucharest or Dubai or Jakarta or London or Paris or São Paulo or Singapore or Seoul or Sydney or Tokyo
$184k-$234k/yr HybridFull Time
15+ YOE5+ MgmtBachelor's degree or equivalent;15+ years business systems experience with 5+ years managing teams focused on CX systems; expertise in CX strategy, AI adoption, vendor management, and stakeholder leadership.
BrazeAI, Salesforce, Gainsight, Certinia, RocketLane, SupportLogic, SearchUnify
2mo
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CX Architect
New York City, New York, United States
$160k-$210k/yr HybridFull Time
8+ YOE8+ years in strategy/operations/analysis with 4+ years in revenue operations at a hypergrowth AI/SaaS company; 1+ year owning P&L or business outcomes; strong quantitative modeling, executive presence, and experience applying AI to workflows.
Clay
2mo
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Sr. Manager of CX Enablement
New York or San Francisco
$150k-$180k/yr RemoteFull Time
7+ YOE4+ Mgmt7+ years in customer experience with 4+ years in quality/training/enablement; experience scaling CX quality and AI-powered deflection; strong CX tooling knowledge; data-driven and strong writing skills.
Salesforce, Zendesk Guide, Zendesk Support, Maestro QA, Klaus, Playbox, Stella Connect, Tether AI, Sierra AI, Ada, Decagon, Forethought
2w
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Sr CX Strategist
Shelton, Connecticut, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent and 3+ years customer service or supply chain experience; strong Excel and Outlook skills; ERP experience (Epicor preferred); knowledge of inventory reservation and demand management.
Microsoft Excel, Microsoft Outlook, Epicor
3w
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Senior Manager, CX Systems & IT
New York City, New York, United States
$148k-$179k/yr RemoteFull Time
5+ YOE3+ years leading teams or strategic programs,5+ years administering Zendesk or similar,experience with GenAI/NLP projects,hardware device support,APIs/Webhooks/middleware,healthcare compliance familiarity.
Zendesk, Snapcall, Workato, Zapier, APIs, Webhooks, GenAI, NLP
1w
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Senior CX/UX Consultant
New York City, New York, United States
$103k-$179k/yr HybridFull Time
Advanced UX research methods, data synthesis, project management, stakeholder communication, mentoring, heuristic evaluation, and strategic research planning. Must be authorized to work in the US without sponsorship.
3w
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CX Product Management Manager, RLE NA
New York, New York, United States
$65k-$129k/yr HybridFull Time
4+ YOE4+ years in eCommerce or digital product management, strong analytics and stakeholder management, experience with A/B testing, personalization, and translating customer insights into product requirements.
1w
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Cx Project Manager (Electrical)
New York City, New York, United States
$125k-$150k/yr OnsiteFull Time
7+ YOEBachelor's degree in electrical engineering, 7–10 years of relevant experience, building systems commissioning expertise, electrical testing knowledge, communication skills, and proficiency with MS Office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, SKM, E-Tap, Deltek Vision, power quality meters, circuit breaker test sets, contact/insulation resistance meters, infrared cameras, NETA
4d
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
1mo
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Director, Product Management - CX & Contact Center Technology
Parsippany, New Jersey, United States
$220k-$235k/yr OnsiteFull Time
10+ YOE10+ years product management with leadership experience, proven contact center/CX technology expertise, Agile pod operating model experience, CRM/CDP/Amazon Connect knowledge, and experience delivering AI-driven contact center solutions.
Amazon Connect, CRM, Customer Data Platform (CDP), Knowledge Base, Agent Workspace, Mainframe
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Philadelphia or Wilmington or Richmond
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or any bachelor's degree with 4+ years of product management experience; digital product experience preferred.
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Philadelphia or Wilmington or Richmond
$183k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or bachelor's degree in any field with 4+ years of product management experience; digital product experience preferred.
5d
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Senior Manger, Product Manager-Family CX, Teen Checking
New York City or McLean or Richmond or Wilmington or Philadelphia
$219k-$250k/yr OnsiteFull Time
4+ YOEBachelor's or master's degree in a quantitative, business, or marketing field, or bachelor's degree plus 4 years of product management experience; consumer digital product experience preferred.
1w
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Principal, Product Manager-Tech , éShop, Premium Ads CX
Seattle or New York City
$180k-$268k/yr OnsiteFull Time
Requires a bachelor's degree and experience in technical product management, roadmap strategy, feature delivery, leadership communication, and engineering discussions; experience with cross-functional teams preferred.
generative AI
1mo
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Manager, CX BPO, WFM & Programs
Brooklyn, New York, United States
$87k-$109k/yr HybridFull Time
4+ Mgmt4+ years management experience in service environments, oversight of BPO organizations and workforce management, CRM experience (Zendesk/Gladly/Kustomer), data-driven decision making, project management, vendor partnership, and travel 2-3x/year.
Zendesk, Gladly, Kustomer
1w
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Strategy & Operations Manager, CX
New York City or San Francisco
$160k-$190k/yr HybridFull Time
5+ YOE5+ years in strategic operations, experience building AI automation workflows, strong SQL and data analysis, cross-functional partnership, stakeholder communication and presentation skills.
SQL
1w
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Program Leader, Global U4B CX
Chicago or New York City or San Francisco
$146k-$180k/yr OnsiteFull Time
5+ YOERequires 5 years of experience in program management, process engineering, strategy, consulting, or operations and a bachelor's degree or equivalent practical experience. B2B, metrics, AI, automation, and global operations experience preferred.
AI, automation
3w
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Strategy Lead, AI- CX & Retention
New York, New York, United States
$150k-$200k/yr HybridFull Time
Experience deploying and optimizing conversational AI, Claude/LLM fluency, workflow automation (N8N/Make/Zapier), API integration, analytical rigor, prompt engineering, and cross-functional leadership.
Claude, LLM, N8N, Make, Zapier, API
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