18 cx manager jobs at 12 companies in Tennessee
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Associate Manager, CX Workforce Operations
Nashville, Tennessee, United States
HybridFull Time
3+ YOE3+ years in customer service operations and performance analytics; experience with workforce management and CRM platforms (Aspect, Salesforce, AWS Connect); strong analytical, communication, and partner-management skills.
Aspect, Salesforce, AWS Connect
1d
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CX Operations Enablement Specialist
Nashville, Tennessee, United States
$63k-$75k/yr HybridFull Time
Experience managing knowledge bases, help centers, or SOP systems; customer support or operations experience; technical writing; translating legal requirements; project management; and AI tool experience.
Gladly, Zendesk, Guru, Confluence, Claude, Gemini, ChatGPT, Intercom, CRM, AI Agent (Parker), LLMs
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Gemini Enterprise for CX Specialist
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$59k-$196k/yr HybridFull Time
3+ YOERequires 3+ years in technology transformation, contact center technologies, and conversational AI or CCaaS; bachelor's degree or equivalent experience; GCP experience preferred.
Google Cloud Platform (GCP), Google Cloud, Gemini Enterprise, Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, AWS, Genesys, Avaya, NICE, Waterfall, Agile
1w
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AVP CX Experience Design
Chattanooga or Portland or Atlanta
$134k-$274k/yr HybridFull Time
10+ YOE5+ MgmtBachelor's degree in a relevant field, 10+ years in CX or experience design, and 5+ years leading teams and enterprise-wide customer experience initiatives.
Voice of Customer
3d
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Chief Functional Architect, SAP CX & Gen AI
Brentwood or New York
$198k-$225k/yr HybridFull Time
Extensive SAP CX cloud architecture experience, enterprise transformation expertise, customer experience and procurement knowledge, generative AI governance knowledge, and strong stakeholder leadership skills.
SAP CX, Generative AI, SAP, ERP
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VP Client Experience (CX)
Brentwood, Tennessee, United States
HybridFull Time
10+ YOE10+ years experience in logistics or supply chain; client relationship, negotiation, and account management skills; PC literate with Microsoft Outlook/Word/Access/Excel; excellent communication and planning.
Microsoft Outlook, Microsoft Word, Microsoft Access, Microsoft Excel, salesforce.com
3w
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Principal Data Scientist - CX Analytics
Portland or Chattanooga or Atlanta or Columbia
$109k-$224k/yr OnsiteFull Time
8+ YOEBachelor's in quantitative field required (Master's/PhD preferred), ~8 years relevant experience, expertise in statistical modeling, ML, SQL, cloud/automation, and strong communication and leadership skills.
DB2, SQL Server, Web API, Teradata, LLMs
3d
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Senior Quality Assurance Manager
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Kentucky or Delaware or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Pennsylvania or Indiana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$65k-$75k/yr RemoteFull Time
Bachelor’s degree or equivalent experience, 8+ years of quality management in BPO, CX outsourcing, or contact centers, and 3+ years leading quality teams. Requires Lean/Six Sigma expertise and advanced Excel skills.
Microsoft Excel, Power BI, Tableau, Lean, Six Sigma, DMAIC, Kaizen, Speech/text analytics, Automated QA, QA platforms, WBRs, MBRs, QBRs, HIPAA, PCI-DSS, GDPR, ISO 9001
1w
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Gemini Enterprise for CX Sr. Engineer
Chicago or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or St. Pete or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$87k-$266k/yr HybridFull Time
5+ YOERequires 5+ years in contact center technologies, 3+ years in technology transformation, bachelor's degree or equivalent experience, and expertise in AI agents, CCaaS, cloud platforms, Agile, and Waterfall.
Google Cloud Platform, Gemini Enterprise for Customer Experience (GECX), Voice AI, BigQuery, Looker, Vertex AI, Gemini Foundation Models, Google CX Agent Studio, CCaaS, AWS, Google, Genesys, Avaya, NICE, Agile, Waterfall
2w
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Federal Commissioning (Cx) Senior Field Agent
Nashville, Tennessee, United States
FieldFull Time
5+ YOE10+ years commissioning experience or Bachelor’s in Mechanical/Electrical Engineering with 5+ years; CxA certification required or obtained within 3 months; experience with building automation, testing, and technical writing.
2w
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Federal Commissioning (Cx) Senior Field Agent
Nashville, Tennessee, United States
FieldFull Time
10+ YOE10+ years commissioning experience or Bachelor's in Mechanical/Electrical plus 5 years; CxA certification required or obtained within 3 months; ability to travel and work on extended assignments in Germany; strong technical writing and communication.
2w
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Federal Commissioning (Cx) Senior Field Agent
Nashville, Tennessee, United States
FieldFull Time
10+ YOE10+ years commissioning experience or Bachelor's in Mechanical/Electrical engineering with 5 years' experience; obtain CxA certification within three months; ability to travel and work on prolonged assignments in Germany; strong technical writing and project coordination skills.
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Senior Vice President, Product Management- Sprinklr Service
Austin or New York City or London or Melbourne or Sydney or Alabama or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Maine or Massachusetts or Michigan or Minnesota or New Hampshire or New Jersey or New York or Ohio or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Australia or United Kingdom
$285k-$475k/yr OnsiteFull Time
15+ YOE10+ Mgmt15+ years product management with 10+ years leadership; deep SaaS and CX/CCaaS product experience; AI-driven product transformation and monetization; strategic and operational product leadership.
Agile, DevOps
2mo
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Solutions Specialist
Alabama or Oklahoma or Mississippi or Philippines or United Kingdom or Nigeria or Kentucky or Kansas or Louisiana or Tennessee or Jamaica or Utah or Georgia or Texas or Virginia or Idaho or Iowa or Costa Rica or India
RemoteFull Time
Client-facing implementation experience; familiarity with APIs, integrations, and automation; hands-on with Zapier or Make a plus; SaaS administration and CX platform (Zendesk, Zoom) experience; strong communication and curiosity.
Zapier, Make, Zendesk, Zoom
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Senior Vice President - Operations
Florida or Michigan or Louisiana or Nebraska or Alabama or Missouri or Wisconsin or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Montana or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
$325k-$350k/yr RemoteFull Time
15+ YOE15+ years operations leadership with SVP experience in BPO/CX/global services, P&L ownership, client relationship management, operational transformation with AI/automation, and willingness to travel.
1w
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Google Ecosystem Business Development Director
United States or Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek
$113k-$302k/yr HybridFull Time
8+ YOERequires 8+ years in business development, sales, alliance, or consulting and 10+ years in complex pursuit management, plus enterprise transformation, executive relationship, and AI, data, analytics, CX, or cybersecurity expertise.
BigQuery, Vertex AI, Gemini Enterprise, Gemini Code Assist, Customer Engagement Suite (CES), Looker, Apigee, Google Maps Platform, AlloyDB, Security Operations, Mandiant, Agent Builder, BigLake, Dataplex
5d
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Customer Experience Leader
Nashville or Indianapolis
$118k-$131k/yr HybridFull Time
5+ YOERequires 5–8 years in customer experience or CX program management, cross-functional program leadership, VOC platform and survey experience, data storytelling, journey mapping, and executive communication. Bachelor's degree preferred.
Medallia, Qualtrics, Salesforce Service Cloud, Power BI, Tableau, Salesforce, Microsoft Viva Engage, CRM, BI tools, NPS, CES, VOC
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Senior Research Scientist Advanced Computing Systems (16771)
Oak Ridge, Tennessee, United States
OnsiteFull Time
8+ YOEPhD in a related field,8+ years post-PhD research experience in HPC or computer architecture,experience leading research teams,expertise in HPC systems, interconnects, storage and hybrid classical-quantum architectures,excellent communication skills.
CXL, UCIe
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