91 director customer operations jobs at 73 companies in Hillside, NJ
1d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
3mo
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Director of Customer Operations
Stamford, Connecticut, United States
$135k-$150k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer operations/related fields; 3+ years in senior leadership; bachelor's degree preferred; proven leadership and KPI improvement.
CRM systems, Dispute resolution tools, Billing systems, Dispatch software, ERP tools, Performance dashboards
5d
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Director, Customer Success Operations
New York City, New York, United States
$180k-$220k/yr HybridFull Time
5+ YOERequires 5+ years in management consulting or Customer Success/Professional Services Operations leadership, with experience in complex software implementations, digital transformation, PMO strategy, governance, risk mitigation, and reporting tools.
Fibery, Jira, Asana
1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
6d
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Director, Customer Success Strategy and Operations
New York City or Austin or London or Europe or United States
HybridFull Time
8+ YOE8+ MgmtRequires 8+ years in Customer Success, Post-Sales, or Revenue Operations, including people management; B2B SaaS expertise; renewal forecasting or health scoring ownership; Gainsight or Planhat and Salesforce experience; and AI workflow implementation.
Gainsight, Planhat, Salesforce
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2mo
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Director of Operations
Lawrence, New York, United States
OnsiteFull Time
5+ YOE5+ years progressive operations leadership experience in service or waste industry; proven ability to lead and mentor managers, manage vendor negotiations and proposals, direct customer service escalations, and provide executive oversight of legal/contract matters.
1w
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
1w
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree and 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare settings, including 10+ years of people leadership.
1w
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Director, Customer Engagement
Summit, New Jersey, United States
$245k-$300k/yr HybridFull Time
10+ YOE10+ MgmtBachelor's degree required; MBA preferred. Requires 10+ years in customer experience, support, or commercial operations in pharmaceutical or regulated healthcare, plus 10+ years of people leadership.
1w
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Director of Operations
Harrison, New Jersey, United States
$90k-$95k/yr OnsiteFull Time
Supervisory hotel operations experience with front desk, housekeeping, guest service, scheduling, HR, financial controls, POS/PMS systems, problem-solving, and time management skills.
POS, PMS
1w
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Dir, Customer Success Operations (Armis/Veza)
New York City, New York, United States
$184k-$322k/yr RemoteFull Time
10+ YOE10+ years of relevant experience in operations, project and budget management, business outcomes, people management, cross-functional leadership, KPI tracking, communication, and strategic execution.
1w
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Dir, Customer Success Operations (Armis/Veza)
New York City, New York, United States
$184k-$322k/yr RemoteFull Time
10+ YOERequires 10+ years of relevant experience, operational, project and budget management expertise, people management, executive communication, strategic judgment, cross-functional leadership, and AI integration experience.
3mo
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Director, Messaging Operations
New York or Frisco
$142k-$233k/yr HybridFull Time
10+ YOE10+ years in CRM, lifecycle or customer journey operations within omni-channel marketing; leadership experience; strong governance and QA capabilities; cross-functional collaboration.
3d
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Senior Customer Success Director
Charlotte or Palo Alto or Washington or New York City or Boston or Atlanta
$150k-$185k/yr HybridFull Time
8+ YOEBachelor’s degree in financial compliance or STEM required; master’s preferred. Requires 8–10 years managing enterprise customer relationships in complex financial institutions, plus regulatory, data, deployment, and AI knowledge.
SaaS, AI, Data Science, Machine Learning, Excel
1mo
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Director of Customer Experience
New York, New York, United States
$155k-$220k/yr HybridFull Time
10+ YOE10+ years building/scaling customer experience or related functions; strong technical fluency with AI/cloud systems; proven leadership, cross-functional influence, and metrics-driven operational rigor.
PyTorch, Kubernetes, Slurm
3w
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Director Rental Operations (New York)
New York City, New York, United States
$130k-$180k/yr OnsiteFull Time
3+ YOE2+ MgmtRequires a bachelor's degree and 3+ years in sales and customer service plus 2 years supervisory experience, or 5 years' experience without a degree including 2 years managing car rental operations. Requires US work authorization and a driver's license.
2w
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Associate Director, Customer Experience
Brooklyn, New York, United States
$130k-$145k/yr HybridFull Time
8+ YOE2+ MgmtRequires 8+ years in customer experience, 2–3 years managing teams, service or repairs operations experience, platform expertise, AI or automation experience, and strong data-driven decision-making skills.
Kustomer, Endear, NetSuite, Gorgias, LOOP, Shopify
2mo
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Director, Support Operations
New York City, New York, United States
$155k-$185k/yr HybridFull Time
Proven CX/support leadership with experience scaling teams, managing global BPO relationships, owning multimillion-dollar budgets, strong forecasting/capacity planning, and data-driven decision making; familiarity with Zendesk.
Zendesk