263 escalation jobs at 159 companies in Chicago, IL
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Unarmed Security Officer LIMO service
Naperville, Illinois, United States
$17/hr OnsitePart Time
0+ YOEExperience in supervising safety, de-escalation, and customer service; able to follow uniform guidelines and work professionally.
4w
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Mental Health Counselor - Behavioral Health: Part Time - Days
Chicago, Illinois, United States
$24-$28/hr OnsitePart Time
Bachelor's degree in Psychology, CPR/BLS required, CPI A Plus preferred; strong de-escalation and therapeutic milieu skills.
2w
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Customer Success Temp
Chicago, Illinois, United States
$18-$22/hr OnsiteFull Time
0+ YOE0-2 years experience, responds to routine customer questions, escalates complex issues, works under close supervision.
1w
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Retail Sales Associate-HAWTHORN MALL
Vernon Hills, Illinois, United States
$16/hr OnsitePart Time
Retail sales experience, customer service, communication, adaptability, de-escalation, product knowledge, and availability for evenings, weekends, holidays, and peak periods.
3w
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
1w
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Asset Protection Detective, Promenade Bolingbrook - Full Time
Bolingbrook, Illinois, United States
$17-$25/hr OnsiteFull Time
Observe and respond to suspicious activity, conduct investigations, prepare reports and evidence, partner with law enforcement, and apply de-escalation and apprehension techniques.
1w
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Store Manager - Oak Brook, IL
Oak Brook, Illinois, United States
OnsiteFull Time
Manage daily store operations, lead and schedule staff, oversee inventory and cash handling, handle customer escalations, and enforce store standards.
1w
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Behavioral Health Registered Nurse
Park Ridge, Illinois, United States
$38-$57/hr OnsiteFull Time
Accredited nursing program completion, state RN license, and BLS certification required. Psychiatric nursing experience and CPI de-escalation certification preferred.
1mo
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Math Teacher
Chicago, Illinois, United States
$55k-$62k/yr OnsiteFull Time
Bachelor's degree required; valid teaching certification preferred. Ability to implement assessments, behavior interventions, de-escalation, and individualized instruction in diverse classrooms.
2mo
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Therapist
Elgin, Illinois, United States
$26-$32/hr HybridPart Time
Master’s degree in Social Work or Clinical Psychology; trauma-informed care experience; strong communication and de-escalation skills; MS Office proficiency.
Microsoft Office
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
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Behavioral Health Advisor (.9 FTE/Alternating Shifts)
Dyer, Indiana, United States
OnsiteFull Time
1+ YOEBachelor's in Social Services/Psychology/Social Work, Crisis Intervention and BLS required, TCI completion, de-escalation skills, documentation, and patient monitoring.
1mo
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Sr. IT Services Specialist
Chicago, Illinois, United States
$80k/yr OnsiteFull Time
5+ YOE5+ years in IT support/operations; experience with ITSM/ITIL, Microsoft 365 and Windows; strong escalation handling, stakeholder communication, and process improvement skills.
ITSM, ITIL, Microsoft 365, Windows
2w
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Customer Support Lead
Griffith, Indiana, United States
$24/hr OnsiteFull Time
3+ YOE2+ Mgmt2+ years supervising and 3+ years customer support experience; strong communication, de-escalation, coaching skills; experience with Google Workspace and support platforms.
Google Workspace, Shopify, Gorgias, ShipStation, AfterShip Returns, Agorapulse
3w
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4–6 years customer service or contact center experience, CRM/platform experience, escalation management, coaching and communication skills; bachelor\u0002s preferred.
1mo
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Residential Monitor
Chicago, Illinois, United States
$17-$19/hr OnsiteFull Time
Monitor and support clients in a residential program, conduct room/floor checks, maintain logs and documentation, use de-escalation techniques, and assist with medication monitoring.
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