379 escalation jobs at 204 companies in Illinois
2w
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Global Technical Escalation Engineer
Dublin or Minnesota or Arkansas or Connecticut or Delaware or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Massachusetts or Michigan or Mississippi or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Dakota or Oklahoma or Rhode Island or South Carolina or South Dakota or Utah or Vermont or Washington or West Virginia or Wisconsin or Wyoming or District of Columbia or Ohio or Alabama or Pennsylvania or New Jersey or Oregon or Virginia or Missouri or Florida or Maryland or Tennessee or North Carolina or Texas or California or Colorado or Arizona or Hawaii or Illinois or Alaska or New York
$40-$61/hr RemoteFull Time
5+ YOEBA/BS in engineering preferred, ~5+ years field support or escalation engineering experience, strong electronics/optics/software skills, database (InterBase, MySQL) and remote support experience, international travel ~10%, fluent English.
InterBase, MySQL
1w
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Materials Escalation Manager - Aftermarket (Hybrid)
Rockford, Illinois, United States
$108k-$205k/yr HybridFull Time
8+ YOEUniversity degree or equivalent experience and 8+ years (or advanced degree with 5+ years) in supply chain/operations; experience with escalations, S&OP/MRP, data analysis, and cross-functional leadership; U.S. citizenship required.
SAP, Oracle
1mo
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
1mo
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Global Escalations Applications Specialist - Laser
Wood Dale, Illinois, United States
$71k-$125k/yr HybridFull Time
4+ YOEBachelor's in engineering or related field; 4+ years in laser marking or industrial equipment service/support; experience with customer-facing escalations; strong data interpretation and cross-functional collaboration; valid U.S. passport.
3w
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Customer Escalations Engineering Technical Leader
San Francisco or Milpitas or San Jose or Chicago or Colorado or Illinois or North Carolina or Texas or Oregon or California or Idaho or Delaware
$184k-$264k/yr RemoteFull Time
8+ YOE8+ years in customer escalations/technical support; deep Meraki Dashboard and cloud-managed networking knowledge; experience leading critical incident responses, trend analysis, cross-functional collaboration, and creating support documentation.
Meraki Dashboard
3w
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Sr. Community & Escalations Specialist, Social Strategy & Media
Irvine or Atlanta or Normal
$80k-$109k/yr OnsiteFull Time
3+ YOE3–5 years managing brand escalations in digital channels, bachelor\u0002s preferred, advanced social listening tool proficiency, strong written communication and conflict-resolution skills, ability to work flexible/on-call hours.
Sprinklr, Sprout Social, Khoros, X/Twitter, Reddit, LinkedIn, Instagram
1mo
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Licensed Escalations Representative Senior - PNC Wealth Management
Pennsylvania or Indiana or Texas or Kentucky or Ohio or North Carolina or West Virginia or Virginia or Illinois
$53k-$88k/yr RemoteFull Time
0+ YOEResolve complex escalated customer complaints for retail/wealth channels; FINRA Series 7 and 63 required; associate degree typical; <1 year professional experience typical; strong communication, problem solving, and customer advocacy skills.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Unarmed Security Officer LIMO service
Naperville, Illinois, United States
$17/hr OnsitePart Time
0+ YOEExperience in supervising safety, de-escalation, and customer service; able to follow uniform guidelines and work professionally.
4w
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Mental Health Counselor - Behavioral Health: Part Time - Days
Chicago, Illinois, United States
$24-$28/hr OnsitePart Time
Bachelor's degree in Psychology, CPR/BLS required, CPI A Plus preferred; strong de-escalation and therapeutic milieu skills.
2w
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Customer Success Temp
Chicago, Illinois, United States
$18-$22/hr OnsiteFull Time
0+ YOE0-2 years experience, responds to routine customer questions, escalates complex issues, works under close supervision.
2w
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Client Success Executive
North Carolina or Illinois or Pennsylvania
RemoteFull Time
Advocating for clients, building C-suite relationships, strategic planning, identifying revenue opportunities, managing escalations and client satisfaction.
3w
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
1w
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Retail Sales Associate-HAWTHORN MALL
Vernon Hills, Illinois, United States
$16/hr OnsitePart Time
Retail sales experience, customer service, communication, adaptability, de-escalation, product knowledge, and availability for evenings, weekends, holidays, and peak periods.
1w
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Store Manager - Oak Brook, IL
Oak Brook, Illinois, United States
OnsiteFull Time
Manage daily store operations, lead and schedule staff, oversee inventory and cash handling, handle customer escalations, and enforce store standards.
4w
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Customer Service Agent
Normal, Illinois, United States
$18-$20/hr OnsiteFull Time
Strong verbal communication, organization, problem-solving, de-escalation, scheduling/coordination skills; customer service or logistics experience helpful but not required.
1w
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Asset Protection Detective, Promenade Bolingbrook - Full Time
Bolingbrook, Illinois, United States
$17-$25/hr OnsiteFull Time
Observe and respond to suspicious activity, conduct investigations, prepare reports and evidence, partner with law enforcement, and apply de-escalation and apprehension techniques.
3w
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
1mo
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0017 - Hillsdale IL - Employee Retention Program Coordinator (Hourly) / FT / 3rd
Geneseo or Illinois
OnsiteFull Time
Coordinating ERP onboarding and orientation, facilitating training sessions, escalating ERP issues to leadership, analyzing attendance/turnover, and partnering with managers to improve retention.
1mo
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Project Manager
Hoffman Estates, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years project management experience delivering business software projects, strong client communication, issue escalation, and ability to work with executive stakeholders.
SDLC, Vistex, Contract Management software
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