109 escalation manager jobs at 74 companies in Addison, TX
5d
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
1w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
2w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services or account management; experience leading or mentoring; strong performance management, escalation resolution, and cross-functional coordination skills.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
2w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services, or account management; prior leadership or mentoring experience; strong metrics-driven performance management, escalation resolution, and cross-functional coordination skills; HS/GED required; bachelor coursework preferred.
1mo
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Office Manager - Addison, TX
Addison, Texas, United States
$55k-$60k/yr OnsiteFull Time
2+ YOE2+ MgmtBachelor's or equivalent, 2+ years fast-paced management experience, supervisory and coaching experience, strong communication, ability to handle escalations, background check required.
CRM
1w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
6d
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
4w
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
4d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Dallas, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluation, training, discipline, customer service escalation, and operational oversight. Insurance licenses preferred.
2w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
1w
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Nurse Manager
Denton, Texas, United States
OnsiteFull Time
Bachelor of Nursing required (Master's preferred). Texas RN licensure required. CPR/BLS and de-escalation/restraint training required; medication administration exam required. Prior psychiatric nursing and supervisory experience preferred.
1w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
2mo
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9224 - Assistant Store Manager PT
Mesquite, Texas, United States
$12-$15/yr OnsitePart Time
Retail management experience with ability to lead and train staff, drive sales, manage cash and inventory, execute visual merchandising, operate MPOS/Lids Custom systems, handle customer escalations, and occasionally lift up to 50 lbs.
MPOS, Lids Custom
4w
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Customer Service Department Manager
Irving or Dallas
$85k-$100k/yr OnsiteFull Time
3+ YOEBachelor's degree,3+ years customer service management experience,ability to coach and develop teams,experience managing customer service departments,and ability to resolve escalated customer issues. On-site work and pre-employment drug screening required.
2mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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