99 escalation manager jobs at 73 companies in Arcadia, CA
3w
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YouTube Escalation Specialist, Scaled Comms and Escalations
Los Angeles or San Bruno
$90k-$129k/yr OnsiteFull Time
2+ YOEBachelor's or equivalent experience,2 years in trust and safety/incident management/escalation or crisis response,experience investigating user-facing issues,excellent editorial and communication skills,ability to inform executive decisions.
2mo
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Policy Escalation Lead, High Harm - USDS
Culver City or Los Angeles
$111k-$257k/yr OnsiteFull Time
5+ YOE5+ years in trust & safety or content policy focused on high-harm issues; proven leadership, operational excellence, policy analysis, and decision-making in ambiguous environments.
2w
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TikTok Shop - Oncall Escalation Program Manager
Los Angeles or New York City or Singapore or United Kingdom or Ireland or France or Germany or United Arab Emirates or Indonesia or Korea or Japan
OnsiteFull Time
BA/BS or equivalent; experience creating/managing escalation processes; stakeholder management; QA and KPI experience; data-driven with Excel; e-commerce experience preferred.
Microsoft Excel
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
22h
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Localization Program Manager
Culver City, California, United States
OnsiteFull Time
6+ YOE6+ years in localization/program management with experience leading cross-functional delivery teams, capacity planning, SLA/KPI governance, escalation management, and working in blended delivery models; macOS experience and on-site Culver City availability required.
macOS, CMS
1w
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Underwriting Manager
Anaheim, California, United States
$85k-$100k/yr OnsiteFull Time
5+ YOE2+ Mgmt5+ years merchant underwriting experience, 2+ years underwriting leadership, strong merchant acquiring and risk knowledge, ability to review complex financials, and to develop policies and manage escalations.
Microsoft Office, Adobe Acrobat, TSYS
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1mo
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Property Manager
Baldwin Park, California, United States
$24-$26/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years property management experience (LIHTC/HUD/HOME preferred), Microsoft Office and property management software proficiency, ability to develop budgets, tenant relations and de-escalation skills, access to reliable transportation.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
2w
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Clinical Manager, Outpatient
Denver or Westminster or Westminster
$67k-$90k/yr OnsiteFull Time
Master's degree required, current clinical/social work license, CPR and de-escalation certification within 30 days, clinical oversight and program management experience.
1mo
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Operations Manager
Inglewood, California, United States
HybridFull Time
10+ YOE3+ Mgmt10+ years operations experience with 3+ years managing teams; strong supply chain, inventory, and customer escalation skills; excellent written/verbal communication; Bachelor's preferred; proficiency with operational tools and data analysis.
Google's suite of tools, NetSuite, Notion, Slack, Gorgias, Aircall, DispatchTrack
2w
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Compton, California - District Manager
Compton, California, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, budgeting, inventory purchasing, scheduling, customer escalation resolution, valid driver's license and reliable transportation required.
Microsoft Office
2w
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Care Manager
Los Angeles, California, United States
$27-$32/hr FieldFull Time
2+ YOE2+ years case management experience, bachelor\u0019s degree in social work/health/public health, crisis/de-escalation skills, valid driver\u0019s license and insurance, EHR proficiency, ability to work evenings/weekends.
Microsoft Windows, Database software, Electronic Health Records System
3w
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District Installation Manager
Simi Valley, California, United States
$70k-$100k/yr FieldFull Time
10+ YOELead field install teams, ensure pre-installation and job site inspections, manage job flow, handle customer escalations and expense approvals; bachelor\u0002s-level knowledge and 10+ years experience preferred.
2w
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
1w
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Property Manager
Los Angeles, California, United States
$42k-$45k/yr OnsiteFull Time
2+ YOEMinimum 2 years affordable housing/property management experience with Tax Credit or HUD properties, knowledge of Housing First, conflict resolution and de-escalation, proficiency in Word/Excel/Outlook, valid California driver’s license and auto insurance, pass criminal background check.
Microsoft Word, Microsoft Excel, Microsoft Outlook, RealPage
4w
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Retail Accounts, Sr. Manager
Los Angeles, California, United States
$81k-$127k/yr OnsiteFull Time
7+ YOE7+ years progressive account management or operations experience in B2B/manufacturing; proven leadership, cross-functional operational knowledge, escalation management, process improvement, strong communication and data analysis skills.
3w
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Contract Manager
Los Angeles, California, United States
$65k-$70k/yr OnsiteFull Time
2+ MgmtSupervisory experience (2+ years), leadership, customer service, safety compliance, conflict de-escalation, ability to lift 50 lbs, flexible schedule, Microsoft Office and database experience.
Microsoft Office, Outlook
4d
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Event Services Client Account Manager
Pomona, California, United States
$75k-$85k/yr OnsiteFull Time
3+ YOE3+ years event management/supervisory experience, high school diploma or equivalent, ability to hire/train/schedule staff, manage client relationships, and handle escalations; proficiency with Microsoft Office and event management systems.
ABI, WinTeam, Microsoft Office
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