52 escalation manager jobs at 40 companies in Bellevue, WA
2w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
1mo
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Sr. Escalation Manager, GFP, Global Fleet & Products
Bellevue, Washington, United States
$116k-$160k/yr OnsiteFull Time
5+ YOE5+ years program/project management, experience using data and metrics, ownership of program strategy and delivery, ability to influence leadership and communicate effectively; process-improvement and workforce-development experience preferred.
general AI tools
3w
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Support Escalation Manager (200044250)
Redmond, Washington, United States
OnsiteFull Time
Not specified in the posting.
3w
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Engagement Manager
Seattle, Washington, United States
$140k-$175k/yr OnsiteFull Time
16+ YOEManage client engagements, stakeholder relationships, engagement P&L, handle escalations, and coordinate cross-functional delivery; program management experience required.
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
1mo
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Mediation Services Manager
Tacoma, Washington, United States
$28-$34/hr OnsiteFull Time
5+ YOEGED and 5+ years professional case management or escalated customer service experience; supervisory experience; mediator certification preferred; strong communication, database and Microsoft Office 365 proficiency.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, Microsoft Teams, Microsoft Outlook, Zoom
1mo
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Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
2w
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Manager, Technical Support
Seattle, Washington, United States
$90k-$160k/yr RemoteFull Time
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
1mo
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DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
1w
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Case Manager
Seattle, Washington, United States
$31-$37/hr OnsiteFull Time
2+ YOEBachelor’s degree in social work, human services, psychology, or related field; 2+ years case management experience with vulnerable populations; crisis intervention, de-escalation, CPR/First Aid, and bloodborne pathogen training.
Microsoft Office 365, HMIS/Clarity
1d
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Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
1mo
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Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
1w
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
2w
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Site Operations Manager
Seattle or Bellevue
$88k-$99k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's degree or equivalent, 4+ years property management/building operations experience, 2+ years supervisory experience, knowledge of landlord-tenant law and Fair Housing, crisis de-escalation, and proficiency with Microsoft Office and property management software.
Microsoft Office, Yardi
1mo
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Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
2mo
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Youth Housing Case Manager
Everett, Washington, United States
$23-$25/hr OnsiteFull Time
0.5+ YOEProvide case management for youth in transitional living: develop individualized plans, supervise and de-escalate, coordinate referrals, maintain records, pass DCYF clearance, valid driver's license and 6+ months youth experience required.
3w
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Nurse Manager
Bremerton, Washington, United States
$98k-$125k/yr OnsiteFull Time
5+ YOE2+ MgmtActive Washington RN license, Associate degree in Nursing, 5+ years nursing experience with ≥2 years behavioral health, prior supervisory experience, ability to lift 50 lbs, knowledge of de-escalation and regulatory compliance.
Electronic Medical Records (EMR)
3w
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Housing Case Manager I at Cascade
Seattle, Washington, United States
$30/hr OnsiteFull Time
2+ YOEMinimum 2 years social/human services experience; trauma-informed case management, de-escalation, data entry in HMIS, community referrals, and ability to manage caseloads; fluent English; driving qualifications may be required.
Clarity Homeless Management Information System (HMIS), Microsoft
1mo
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Shift Manager on Duty
Bellevue, Washington, United States
$29/hr OnsiteFull Time
Operational leadership during shifts, guest service escalation resolution, emergency response (CPR/First Aid/AED), staff training, and administrative support after hours.
3w
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Supportive Services Case Manager
Renton, Washington, United States
$29-$35/hr OnsitePart Time
2+ YOEBachelor's in social work or related (or Associate +3 yrs), 2+ years working with diverse populations, strong documentation, de-escalation, and knowledge of community resources; intermediate MS Office/Google Docs skills.
Microsoft Excel, Microsoft Word, Google Docs, Google Sheets
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