51 escalation manager jobs at 33 companies in Brookhaven, NY
1mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
1mo
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
19h
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Service Delivery Manager
Queens Village, New York, United States
$100k-$140k/yr OnsiteFull Time
8+ YOERequires infrastructure operations, vendor management, project delivery, root cause analysis, technical escalation, business continuity, disaster recovery, and stakeholder management expertise.
3w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2w
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Residential Case Manager
Bronx, New York, United States
$30/hr OnsiteFull Time
2+ YOEBachelor's degree in a human service discipline and two years of counseling experience in residential, mental health, or related settings. Requires communication, crisis response, de-escalation, organization, and time management skills.
Microsoft Office, Foothold AWARDS, TMS Maven
1d
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Assistant General Manager - Scarsdale
Scarsdale or Eastchester or Brooklyn or New York
$55k-$65k/yr OnsiteFull Time
1+ YOE1+ MgmtProven consultative sales experience, 1+ year of management or team leadership experience, and strong communication, de-escalation, coaching, multitasking, and computer skills.
3w
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Case Manager (ROP)
Bronx, New York, United States
$22/hr OnsiteFull Time
1+ YOEBachelor's degree preferred; alternatively, high school diploma or GED with relevant residential experience. Requires youth services experience, case management skills, crisis de-escalation, documentation, collaboration, and flexible availability.
1d
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Retail Store Manager-Clinton Crossing Premium Out
Clinton, Connecticut, United States
OnsiteFull Time
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
3w
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Case Managers
The Bronx, New York, United States
OnsiteFull Time
Manage complex caseloads, complete service plans and documentation, support resident independence, coordinate community services, and de-escalate crises. Bachelor\u0002s degree required.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2w
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Product Owner - AVP
Purchase or Harrison
$85k-$140k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years of relevant finance industry experience; strong Microsoft Office and Excel skills, communication, organization, problem-solving, and risk escalation abilities.
Microsoft Office, Microsoft Excel
3w
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Security Operations Manager
The Bronx or Manhattan
$35/hr FieldPart Time
Active or prior law enforcement experience, unrestricted concealed carry permit, and NYS armed guard license required or obtainable immediately. Strong judgment, communication, de-escalation, reliability, and flexible availability required.
Defense Travel System (DTS)
2mo
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IT Project Associate
White Plains, New York, United States
$65k-$85k/yr OnsiteFull Time
Operational ownership of IT intake and roadmap processes, strong communication and follow-through, familiarity with project/intake systems (Monday.com or ServiceNow), ability to identify risks and escalate with recommendations.
Monday.com, ServiceNow
1w
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Case Management Supervisor_ 5156
Bronx, New York, United States
$73k-$77k/yr HybridFull Time
3+ YOEMaster’s degree required; 3–5 years of case management experience preferred and supervisory social service experience preferred. Requires communication, assessment, organization, conflict de-escalation, and computer skills.
personal computers, electronic mail, voicemail, facsimile, copier equipment
1w
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Asset Protection Specialist
Bronx, New York, United States
$17-$29/hr OnsiteFull Time
Experience in theft apprehension and surveillance, knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation and de-escalation skills required.
body-worn cameras
1mo
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Customer Operations Team Lead
Stamford, Connecticut, United States
$75k-$110k/yr OnsiteFull Time
Experience leading customer operations teams, coaching and developing staff, managing escalated issues, strong communication and organizational skills; high school diploma required, college preferred.
1mo
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Part-Time Customer Service Representative starting at $17 Hourly
Garden City South, New York, United States
$17/hr OnsitePart Time
Provide friendly customer service, schedule deliveries, manage payments, resolve escalated issues, communicate effectively, and work retail schedules including nights/weekends/holidays.
2mo
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Full-Time Residential Support Staff - Stamford, CT
Stamford, Connecticut, United States
OnsiteFull Time
Previous experience in behavioral health residential settings, HS diploma or GED, crisis management training/experience, ability to document protocols, perform de-escalation and support recoverees.
2mo
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Director of Operations
Lawrence, New York, United States
OnsiteFull Time
5+ YOE5+ years progressive operations leadership experience in service or waste industry; proven ability to lead and mentor managers, manage vendor negotiations and proposals, direct customer service escalations, and provide executive oversight of legal/contract matters.
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
1w
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Asset Protection Specialist
New York City, New York, United States
OnsiteFull Time
Experience in theft apprehension and surveillance; knowledge of safety, legal protocols, business continuity, and risk management; body-camera operation, communication, de-escalation, and independent high-pressure work skills.
body-worn cameras
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