42 escalation manager jobs at 28 companies in Centerville, UT
3w
Save
Mark Applied
Hide
Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
2w
Save
Mark Applied
Hide
Project Manager
Orem, Utah, United States
$70k-$80k/yr RemoteFull Time
1+ YOEHigh school diploma required (Bachelor's preferred), 1-3+ years in sales operations/account management or escalation/support, strong Salesforce/Enerflo/Enzy/Merdeka knowledge, problem solving, organization, and communication skills.
Salesforce, Enerflo, Enzy, Merdeka
1mo
Save
Mark Applied
Hide
General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
6d
Save
Mark Applied
Hide
Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
1mo
Save
Mark Applied
Hide
Case Manager | Residential | Adult Services
Salt Lake City, Utah, United States
$18-$20/hr OnsiteFull Time
Provide psychosocial rehabilitative services, complete documentation, meet productivity expectations, obtain Case Manager certification within 120 days, CPR and de-escalation training as required.
2mo
Save
Mark Applied
Hide
Senior Manager, Customer Success
Lindon, Utah, United States
$95k-$115k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading people leaders in large-scale support organizations, expert escalation management, operational excellence, data-driven decision making, stakeholder communication, and building specialized support workflows.
Greenhouse
1mo
Save
Mark Applied
Hide
Assistant Manager: Freight Flow
Farmington, Utah, United States
OnsiteFull Time
2+ YOE2+ years retail leadership preferred; ability to coach, de-escalate, plan priorities, stand for long periods, lift up to 40 lbs, and follow loss-prevention and inventory processes.
3w
Save
Mark Applied
Hide
Consultant, Technical Account Manager
Draper or Utah
$138k-$189k/yr FieldFull Time
12+ YOEUS citizen with active TS/SCI (full-scope polygraph),12+ years technical experience, deep PowerEdge and datacenter networking knowledge, Linux (RHEL/Ubuntu) expertise, customer-facing escalation skills.
Dell PowerEdge, RHEL, Ubuntu
5d
Save
Mark Applied
Hide
Case Manager - Adult Mental Health (FAST/AOT)
Layton or Davis County
$19-$26/hr FieldFull Time
1+ YOEBachelor's degree in social work or another social science field, Utah SSW license or eligibility, First Aid and CPR, valid driver's license, clean record, strong communication and crisis de-escalation skills; 1–2 years preferred.
Email, Microsoft Teams, Text
1mo
Save
Mark Applied
Hide
Director, Presales Engineering
Texas or Florida or Pittsburgh or Colorado or Illinois or Draper or Sunnyvale or Massachusetts
OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
10+ YOE5+ Mgmt10+ years in presales/technical consulting, 5+ years leading technical teams; experience with escalations, AI workflows, governance, and cross-functional coordination.
Salesforce, Jira, Confluence, GitHub, Slack, Microsoft Teams, Google Workspace, Workday, CyberArk, SailPoint, vector databases, MCP servers, enterprise AI platforms
3w
Save
Mark Applied
Hide
Classroom Assistant I PT
West Jordan, Utah, United States
$18-$20/hr OnsitePart Time
Provide student supervision, de-escalation, and classroom support; 17 hours/week positions available; patient and able to manage student behavior.
2mo
Save
Mark Applied
Hide
Marcus by Goldman Sachs, Tier II Specialist| Draper, UT
Richardson or Draper
HybridFull Time
2+ YOE2+ years in a customer-facing or contact center role; escalation experience; strong analytical and communication skills; ability to manage multiple priorities; HS diploma.
1mo
Save
Mark Applied
Hide
Call Center Team Lead
Lehi, Utah, United States
$25/hr OnsiteFull Time
Previous call center or customer service leadership experience, strong coaching/communication skills, ability to analyze performance metrics and manage escalations, comfortable with new software systems.
3w
Save
Mark Applied
Hide
Funding Team Lead
West Valley City, Utah, United States
OnsiteFull Time
Understanding of loan origination policies, funding audits, process improvement, strong communication, training ability, proficiency with Microsoft Excel and PowerPoint, and ability to de-escalate and manage funding operations.
Microsoft Excel, Microsoft PowerPoint
1w
Save
Mark Applied
Hide
Platform Integration Specialist - Onboarding PM
Omaha or Lehi or Philadelphia or Cincinnati or Kentucky
$31-$46/hr HybridFull Time
6+ YOEBachelor's degree and 6+ years in onboarding, platform integration, or technical operations. Requires API, data integration, workflow optimization, project management, client escalation, and team leadership expertise.
API, AI, automation tools, Cloud Platform, Database Management, Middleware, Software Development
1mo
Save
Mark Applied
Hide
Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
4d
Save
Mark Applied
Hide
Patient Equipment Care Specialist
Murray, Utah, United States
$21-$31/hr FieldFull Time
Requires customer service or patient care experience, HME/DME experience, computer proficiency, ICD-9/ICD-10 knowledge, documentation and reporting accuracy, and mentoring or escalation-management experience.
Microsoft Word, Microsoft Excel, ICD-9, ICD-10, EMR, HME, DME
1w
Save
Mark Applied
Hide
HR Service Center Representatives
Salt Lake City, Utah, United States
$19/hr HybridFull Time
Little to no related experience required; higher education may substitute for related experience. Requires strong communication, active listening, multitasking, time management, and conflict de-escalation skills.
Internet
2mo
Save
Mark Applied
Hide
Customer Success Associate
San Francisco or Salt Lake City or Chicago or Nashville or Philadelphia or United States
$47k-$60k/yr RemoteFull Time
2+ YOEBachelor's degree or equivalent experience, 2-3 years in implementation/account management or related field, prior healthcare experience, strong customer service and escalation handling, excellent communication and analytical skills.
Salesforce
1mo
Save
Mark Applied
Hide
Hourly YouthCity Program Instructor III
Salt Lake City, Utah, United States
$21/hr OnsitePart Time
High school diploma or equivalent, age 21+, valid driver’s license (or obtainable within 3 months), experience with school-age youth or teens, strong communication, group management and de-escalation skills.
Explore Jobs