76 escalation manager jobs at 45 companies in Utah
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Canada- Escalation Manager (Customer Support)
Mississauga or Salt Lake City or Canada
$100k-$110k/yr RemoteFull Time
8+ YOE8+ years in customer support escalation management in a SaaS environment; build escalation function; cross-functional collaboration; executive communication and strong writing skills; bachelor's degree preferred.
2mo
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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
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Project Manager
Orem, Utah, United States
$70k-$80k/yr RemoteFull Time
1+ YOEHigh school diploma required (Bachelor's preferred), 1-3+ years in sales operations/account management or escalation/support, strong Salesforce/Enerflo/Enzy/Merdeka knowledge, problem solving, organization, and communication skills.
Salesforce, Enerflo, Enzy, Merdeka
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
1mo
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
3w
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
1mo
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Store Manager
Draper, Utah, United States
OnsiteFull Time
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
3w
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Customer Success Manager
Utah or Idaho
OnsiteFull Time
2+ YOE2+ years in sales or customer relationship management; strong communication, organization, and multitasking; patience in escalations; experience with CRMs and Microsoft/Google tools preferred.
Salesforce, Microsoft Office, Google Workspace
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Partner Success Manager
Lehi, Utah, United States
HybridFull Time
2+ YOERequires 2+ years in customer success, account management, or partner support; escalation management; cross-functional coordination; strong communication; Salesforce or similar CRM; and Zoom proficiency. Bachelor's degree preferred.
Salesforce, Zoom, Artificial Intelligence (AI)
3w
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National Accounts Program Manager
Springville, Utah, United States
OnsiteFull Time
3+ YOE3+ years account or program management experience, proven client relationship and escalation handling, strong communication and presentation skills, proficiency with HubSpot CRM, analytical and organized.
HubSpot CRM
3mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
1mo
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3+ years banking customer service or digital banking support, prior supervisory experience required, high school diploma required, bachelor’s in business/finance preferred; strong coaching, SLA and escalation management skills.
1mo
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
3+ YOE3–5 years banking customer service or digital banking experience, prior supervisory experience, high school diploma required; bachelor’s in business/finance preferred; strong communication, coaching, SLA and escalation management skills.
1mo
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Senior Manager, Customer Success
Lindon, Utah, United States
$95k-$115k/yr HybridFull Time
5+ YOE5+ Mgmt5+ years leading people leaders in large-scale support organizations, expert escalation management, operational excellence, data-driven decision making, stakeholder communication, and building specialized support workflows.
Greenhouse
1mo
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Customer Experience Manager, Payroll and Benefits
New York City or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or United States
$140k-$170k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leadership in payroll/benefits/managed services; deep US payroll and benefits expertise; SLA/KPI governance, case/escalation management, compliance, stakeholder communication, and operational leadership.
1mo
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Customer Experience Manager, Payroll and Benefits
New York City or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$140k-$170k/yr RemoteFull Time
10+ Mgmt10+ years leadership in payroll/benefits or customer operations; deep US payroll and benefits knowledge; SLA, escalation and quality management; strong stakeholder communication and people leadership.
3w
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Assistant Manager: Freight Flow
Farmington, Utah, United States
OnsiteFull Time
2+ YOE2+ years retail leadership preferred; ability to coach, de-escalate, plan priorities, stand for long periods, lift up to 40 lbs, and follow loss-prevention and inventory processes.
1mo
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Customer Experience Manager, Payroll and Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$140k-$170k/yr RemoteFull Time
10+ Mgmt10+ years leadership in payroll/benefits/managed services, deep US payroll and benefits knowledge, SLA/KPI governance, escalation and compliance experience, stakeholder management and people leadership.
1w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
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