155 escalation manager jobs at 124 companies in Cold Spring, NY
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
1mo
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Service Manager 2
New York City, New York, United States
OnsiteFull Time
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
1mo
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Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
3w
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Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
2d
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Senior Program Manager
Pittsburgh or New York City
OnsiteFull Time
6+ YOEBachelor's degree or equivalent experience and 6+ years in program, project, operations, or product operations roles. Requires complex cross-functional leadership, systems thinking, risk management, escalation resolution, and executive communication.
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
2mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
1mo
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Manager, Vendor Management
Secaucus, New Jersey, United States
$150k-$160k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years related experience in IT/finance/procurement/vendor management,advanced Microsoft desktop skills,strong leadership,negotiation,technical writing,and escalation management.
Clarity, BeeLine, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1mo
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Account Manager, Technical
New York, New York, United States
$63k-$113k/yr OnsiteFull Time
High school diploma/GED required; preferred 2-4 years managing technical projects; skills in escalation management, root cause analysis, technical account management, communication and customer service.
1mo
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Client Success Manager
Hackensack, New Jersey, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE5+ years in healthcare account management or RCM, strong healthcare operations knowledge, client relationship and escalation management, reporting literacy, and excellent communication and organizational skills.
PowerBI, Microsoft Office, EMR
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
6d
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Manager, Regional Technology
New York, New York, United States
$81k-$135k/yr FieldFull Time
3+ YOEBachelor's degree in IT, business, or related field; 3–5 years in technology operations, IT project management, or retail systems support; project management, QA, escalation, retail systems, and communication skills required.
POS, Mobile Device Management (MDM)
2w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2w
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Residential Case Manager
Bronx, New York, United States
$30/hr OnsiteFull Time
2+ YOEBachelor's degree in a human service discipline and two years of counseling experience in residential, mental health, or related settings. Requires communication, crisis response, de-escalation, organization, and time management skills.
Microsoft Office, Foothold AWARDS, TMS Maven
2w
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Case Manager (ROP)
Bronx, New York, United States
$22/hr OnsiteFull Time
1+ YOEBachelor's degree preferred; alternatively, high school diploma or GED with relevant residential experience. Requires youth services experience, case management skills, crisis de-escalation, documentation, collaboration, and flexible availability.
1mo
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Technical Account Manager
Jersey City, New Jersey, United States
$42-$45/wk OnsiteMultiple Commitments Available
5+ YOE5+ years customer-facing technical experience; strong server (x86) and troubleshooting skills; Linux and virtualization familiarity; bachelor’s preferred; ability to manage multiple accounts and escalations.
Linux
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