47 escalation manager jobs at 37 companies in Coon Rapids, MN
1w
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Director – Identity Escalation Support- Remote
Eden Prairie or United States
$135k-$231k/yr RemoteFull Time
8+ YOE8+ MgmtBachelor's degree or equivalent experience and 8+ years of progressive leadership in technology support, customer service operations, or contact centers, with expertise in identity support, compliance, analytics, and operational strategy.
HIPAA, FLSA, FCR, AHT, CSAT, NPS
5d
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Service Delivery Manager - GOV
Edina, Minnesota, United States
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and cross-functional deployments, plus 2–4 years in risk management, escalations, and customer communications.
1w
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Service Delivery Manager - GOV
Edina, Minnesota, United States
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required, 4–7 years managing regulated service delivery and cross-functional telecommunications deployments, and 2–4 years handling risks, escalations, customer contacts, and transitions.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2w
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Large Venue Account Manager
Minneapolis, Minnesota, United States
OnsiteFull Time
3+ YOE3+ years account management or client-facing technology experience; strong client relationship, communication, and coordination skills; experience with managed services, onboarding, ticketing, and escalation processes.
HubSpot, Autotask, Microsoft Dynamics
1w
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Technical Support Manager
Heathrow or Roseville
$112k-$140k/yr HybridFull Time
7+ YOEBachelor's degree,7–10 years support experience,leadership managing large technical teams,customer-facing escalation experience,cross-functional partnership,strong communication and presentation skills.
2w
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Assistant Security Manager, Emergency Services
Saint Paul, Minnesota, United States
$27-$29/hr OnsiteFull Time
1+ YOEBachelor's in emergency management/criminal justice or equivalent, NIMS certification, CPR/First Aid/De-escalation, able to pass background and MVR checks, 1+ year emergency management experience, leadership and communication skills.
5d
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Retail Assistant Store Manager-ROSEDALE CENTER
Roseville, Minnesota, United States
$22-$27/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills. High school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
3w
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Manager, LSC Casino Operations
Prior Lake, Minnesota, United States
OnsiteFull Time
7+ YOEBachelor's in business or related field and 7+ years casino operations leadership (or 12+ years without degree). Strong leadership, budgeting, compliance, guest escalation, and coaching skills.
1mo
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Retail Sales Manager - Minneapolis, MN
Minneapolis, Minnesota, United States
$95k-$107k/yr OnsiteFull Time
3+ YOELeadership and coaching for retail teams, customer service and escalations, Microsoft Excel and CRM proficiency, routine travel, BS/BA or MS/MA with 3+ years experience preferred.
Microsoft Excel, CRM
3w
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Team Lead (assistant store manager)
Bloomington, Minnesota, United States
$21/hr OnsiteFull Time
1+ YOE1–2 years supervisory or store experience preferred; ability to lift 50 lbs; proficiency with hand and power tools; customer service and escalation handling; Microsoft Office proficiency preferred.
Microsoft Office
2mo
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Supply Chain Component Site Manager (Shoreview, US)
Shoreview, Minnesota, United States
$147k-$163k/yr OnsiteFull Time
8+ YOEBachelor's in supply chain/engineering/operations, 8+ years supply chain/procurement experience in engineered products, leadership of supplier quality/sourcing/planning, ERP/MRP (SAP) proficiency, supplier development and escalation management.
ERP, MRP, SAP
2w
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TECHNICAL LEAD L1(CONTRACT)
Minneapolis, Minnesota, United States
$60k-$135k/yr OnsiteContract
5+ YOE5+ years experience, expertise with Playwright, ability to manage production specialists, resolve technical escalations, and develop team capability.
Playwright
2w
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Senior CCaaS Production Support Engineer
Minnetonka Mills, Minnesota, United States
OnsiteContract
Provide L2/L3 production support for CCaaS platforms, incident management, RCA, vendor escalation, integrations, on-call outage management, and runbook documentation.
Genesys Cloud, Amazon Connect, NICE CXone, Pindrop, ServiceNow, Jira, Remedy, SIP, VoIP, WebRTC, REST, JSON, AWS
2mo
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Incident Management Consultant (Hybrid)
Saint Paul, Minnesota, United States
$89k-$164k/yr HybridFull Time
3+ YOE3+ years incident and major incident management experience, strong ServiceNow ITSM expertise, problem management and trend analysis skills, SLA/escallation knowledge, executive communication, and 24/7 incident leadership.
ServiceNow, ServiceNow ITSM, ServiceNow Performance Analytics
1mo
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Customer Resolution Coordinator
Minneapolis or Lake Forest or Omaha
OnsiteFull Time
2+ YOE2+ years experience in customer success, technical support, account management, project management or operations; strong communication, cross-functional coordination, and escalation management; bachelor's degree or equivalent preferred.
Salesforce, Jira, Azure DevOps, Asana
2mo
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District Field Trainer - Great Plains
Kansas City or Omaha or St Louis or Minneapolis or Quad Cities
$127k-$166k/yr OnsiteFull Time
5+ YOEFive+ years in elevator/escalator industry with management/training experience; willingness to travel up to 75% (domestic and occasional international); bachelor’s degree or equivalent experience.
2w
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Supervisor, Technical Assistance Center
Arden Hills, Minnesota, United States
$72k-$136k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's or equivalent,5+ years people leadership in technical support/contact center,experience with CRM and workforce metrics,escalation management,coaching and talent development.
Salesforce, Dynamics, ServiceNow
3d
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Sr. Operations Consultant, Business Excellence
Atlanta or La Vista or Oakdale or Scottsdale or St. Petersburg
$85k-$105k/yr HybridFull Time
7+ YOERequires 7+ years of financial services experience, complex escalation resolution, root cause analysis, process improvement, advanced communication, analytical, organizational, and stakeholder management skills.
Lean, Six Sigma
1mo
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
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