87 escalation manager jobs at 60 companies in Cotati, CA
2mo
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Incident and Escalation Manager
San Francisco, California, United States
$180k-$250k/yr HybridFull Time
8+ YOE8+ years in incident/escalation/technical support or TPM at scale; experience building incident programs, running incident commander rotations, customer RCA, and working with incident tooling; strong written and verbal communication.
PagerDuty, incident.io, Opsgenie, Slack
1w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
6d
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Events Manager
San Francisco, California, United States
$105k-$115k/yr OnsiteFull Time
4+ YOE4+ years managing full-cycle event operations or hospitality environments; proven operational standards, budgeting, staffing, escalation handling; tech-savvy with Google Workspace and Slack.
Google Workspace, Slack
4d
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Implementation Manager (Sydney)
Sydney or San Francisco
HybridFull Time
Experience leading customer implementations, managing multiple projects, translating technical features into solutions, resolving escalations, and communicating with stakeholders; HRIS and Australian payroll experience is desirable.
JIRA, Salesforce, Google Workspace, Microsoft 365, Slack, HRIS
1mo
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Manager, PMO
Raleigh or Los Angeles or San Francisco or Toronto or United States or Canada
HybridFull Time
5+ YOE5+ years in Professional Services/Customer Success/Implementation leadership at B2B SaaS; experience building/owning a PMO or delivery methodology; managing complex ERP integrations; strong analytics, escalation design, and communication skills; Salesforce proficiency.
Salesforce, Gainsight, GUIDEcx, GCX, Certinia, Asana, ClickUp, Jira, Confluence, NetSuite, QuickBooks, Sage
2w
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APSC In-Prison Program Manager
Oakland, California, United States
$75k-$80k/yr HybridFull Time
2+ YOE2+ Mgmt2+ years program management and supervisory experience,2+ years working with system-impacted individuals,high school diploma or GED,skills in mediation,de-escalation,project management,Google Workspace and database use.
Google Workspace, EDOVO
1w
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Technical Program Manager, Infrastructure
San Francisco, California, United States
$160k-$200k/yr OnsiteFull Time
5+ YOE5+ years in infrastructure vendor management or related functions; experience with hyperscalers, GPU providers, SLAs, invoice reconciliation, and vendor escalations; strong analytical and communication skills.
1mo
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Night Manager
San Francisco, California, United States
$16-$17/hr OnsitePart Time
On-site after-hours presence responding to emergencies nights/weekends, ability to climb stairs, lift 25 lbs, write incident reports, de-escalate situations; property management experience preferred.
1mo
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Engineering Manager
San Francisco, California, United States
$250k-$300k/yr OnsiteFull Time
Proven engineering manager with experience shipping through teams, metrics-driven reliability/process design, incident/RCAs, hiring and scaling, customer-facing escalation handling, and familiarity with Rust migrations and startup/open-source environments.
Rust, Python
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
2mo
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Property Manager
Antioch or Pittsburg
$29-$36/hr OnsiteFull Time
1+ MgmtMinimum 1 year supervisory experience; affordable housing/property management experience and knowledge of Tax Credit, HUD, or Section 8 preferred. Strong MS Office skills (Excel, Word, Outlook); Yardi desirable. Ability to manage budgets, de-escalate conflict, and travel between properties.
Microsoft Excel, Microsoft Word, Microsoft Outlook, Yardi
1mo
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Assistant Manager/Supervising Case Manager
San Francisco, California, United States
$45k-$49k/yr OnsitePart Time
2+ YOESupervising experience, 2+ years outreach/case management or a relevant bachelor\u0002s degree; de-escalation, motivational interviewing, overdose reversal, data collection, valid CA driver\u0002s license, and ability to obtain Peer-to-Peer Support Specialist certification.
2mo
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6376 - Assistant Store Manager FT
Daly City or Indianapolis or United States or Canada
$20/hr OnsiteFull Time
Retail management experience with ability to lead staff, achieve sales KPIs, manage inventory and store operations, handle customer escalations, perform cash management, and operate POS systems.
MPOS, Lids Custom
5d
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
4d
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Case Manager Level III
San Francisco, California, United States
$31/hr OnsiteFull Time
Bachelor's degree in social services, psychology, or related field, or equivalent experience; case management experience; counseling and advocacy skills; English proficiency; crisis de-escalation and data-entry skills.
ONE database, Salesforce, Microsoft Office, Microsoft Word, Microsoft Outlook, Microsoft Excel
1mo
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Field Supervisor/Service Manager
Vacaville, California, United States
$80k-$125k/yr FieldFull Time
5+ YOE3+ Mgmt5+ years service-industry experience, 3+ years leadership, experience managing field technicians, strong KPI and customer escalation skills; ServiceTitan experience a plus; background, drug, and motor-vehicle checks required.
ServiceTitan
1mo
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Enterprise Customer Success Manager
San Francisco, California, United States
$175k-$200k/yr OnsiteFull Time
6+ YOE6+ years in customer success or account management for technical software; experience with enterprise SaaS customers (800+ employees); ability to manage up to 30 enterprise customers, escalate/resolution skills, and operate autonomously.
Merge Unified, Merge Agent Handler, Merge Gateway, API, LLMs
1mo
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Senior Technical Account Manager
San Francisco or New York City or Austin
$163k-$204k/yr HybridFull Time
5+ YOE5+ years in customer-facing technical roles at platform or infrastructure companies; deep production experience with Next.js and the Vercel platform; strong written and verbal communication; executive presence; incident and escalation management.
Next.js, Vercel, AI SDK, MCP, AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub
1mo
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SFO - Customer Program Manager (CHRIS_157738-30201)
San Francisco or Brisbane
$106k-$141k/yr OnsiteFull Time
5+ YOE5+ years freight forwarding/logistics experience, strong customer management and stakeholder engagement, knowledge of end-to-end forwarding operations, escalation management, analytical skills, and proficiency with CargoWise or similar systems.
CargoWise
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