271 support operations manager jobs at 209 companies in Cotati, CA
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Support Operations Manager
San Francisco, California, United States
$279k-$310k/yrHybridFull Time
OpenAI: Develops artificial intelligence models and generative AI software services.
8+ YOE8+ years leading support operations with vendor management, automation, service governance, data-driven metrics, and partnering with engineering to operationalize AI across support.
Rippling: Unified platform managing workforce HR, IT, and finance operations
10+ YOE10+ years in operations/support ops leadership in fast-growing B2B software, experience managing program managers and global/BPO relationships, expert knowledge of customer support technologies and strong executive communication.
Salesforce, Fin, JIRA, Slack, Decagon, Sierra, IEX, NICE, Microsoft 365
GLIDE: Provides food, housing, and childcare services to marginalized communities.
5+ YOE5+ years nonprofit or church operations/administrative experience preferred; project management supporting multiple departments; strong organizational, communication, and relational skills; proficiency with Microsoft Office, Zoom/Teams; ability to lift up to 25 lbs.
Image Specialty Partners: Specialty dental support organization for clinical practice management.
Proven office operations and management experience in a dental setting; organized, process-oriented, able to support marketing and sales lead follow-up, track metrics, and communicate effectively.
ZooxNASDAQ: AMZN: Developing autonomous robotaxis for urban ride-hailing services.
8+ YOE5+ Mgmt8+ years transportation operations experience, 5+ years managing teams of 10+, strong leadership, analytical and problem-solving skills, EHS awareness, and clear communication with senior leadership.
Jira, Confluence, SAP ERP, Microsoft Office, Google Suites, Lucid Charts, Slack
Director, Patient Support Strategy & Operations (Hybrid)
South San Francisco, California, United States
$204k-$265k/yrHybridFull Time
Denali TherapeuticsNASDAQ: DNLI: Develops medicines for neurodegenerative diseases crossing the blood-brain barrier.
10+ YOE10+ years in pharmaceutical/biotech patient support, hub operations, access, or reimbursement; experience launching patient support programs, vendor management, and payer systems expertise.
Vancouver or New York or Salt Lake City or San Francisco or Seattle
$118k-$147k/yrHybridFull Time
Brex: Corporate cards and spend management software for businesses.
3+ YOE3+ years in revenue/sales operations or similar, experience with Salesforce and GTM systems, ability to support multiple GTM teams, strong analytical and stakeholder management skills, willing to work in-office three days/week.
5+ YOE5+ years branch office support experience; responsible for managing staff, training, budgeting, regulatory adherence; FINRA Series 7 and 63 required; 1–2 years college coursework in Business/Finance; proficient in Microsoft Office.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Jetty Extracts: Producer of premium cannabis extracts, vape products, and edibles.
4+ YOE4+ years commercial operations/customer success/sales support experience; project management, partner-facing communication, marketing execution, and familiarity with HubSpot/Salesforce/Asana; attention to detail.
HubSpot, Salesforce, Airtable, Notion, Asana, Google Workspace
MGT Insurance: AI-driven neo-insurer providing commercial insurance for small businesses.
8+ YOE8+ years in insurance product, underwriting, program management, or operations; experience launching products and supporting system migrations; familiarity with commercial P&C, regulatory processes, KPI tracking, and cross-functional coordination.
San Francisco or San Jose or New York City or Chicago or Austin or Denver or Boston or Washington, D.C. or Philadelphia or Portland or Seattle or Miami or Alaska or Delaware or Hawaii or Idaho or Iowa or Montana or Nebraska or North Dakota or Rhode Island or South Dakota or West Virginia
$163k-$247k/yrHybridFull Time
Calendly: Scheduling automation platform for managing meetings and appointments.
8+ YOERequires 8+ years in Product Operations, Program Management, or related software product development support; cross-functional leadership, process and governance design, metrics, facilitation, and Jira/Confluence experience.
StifelNYSE: SF: Provides wealth management and investment banking services to clients.
5+ YOEFINRA Series 7 and 63 required; 5+ years branch office support experience; 1–2 years college coursework in Business/Finance; proficient with Microsoft Office; knowledge of branch operations and regulatory rules.
Microsoft Excel, Microsoft Word, PowerPoint, Outlook
Hover: Creates 3D property models and measurements from smartphone photos.
6+ YOE2+ MgmtRequires 6+ years in customer experience or operations management, including 2+ years managing outsourced BPO teams, KPI ownership, budget management, knowledge management, support tooling, and AI tools.
Mercor: Connecting expert human intelligence with frontier AI model development.
3+ YOERequires 3+ years in product operations, technical program management, support, CX, implementation consulting, or similar operations; SQL proficiency, coding-agent familiarity, ownership, systems thinking, and cross-functional communication.
University of California, San Francisco: Public research university dedicated to health sciences and education.
3+ YOE2+ MgmtBachelor's degree and 3+ years relevant experience, 1+ year wet lab experience, 2+ years project management or events/logistics, strong communication, financial and HR knowledge, and proficiency with university software and administrative tools.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, EndNote, WebEx, Zoom, Jabber, Adobe Acrobat, Drupal, MyAccess, Bearbuy, Advance, MyExpense, Archibus
InstacartNasdaq: CART: Provides grocery delivery and retail technology solutions.
5+ YOE5+ years in IT operations or support management; experience leading logistics/onboarding/procurement teams; hands-on asset lifecycle management (Oomnitza or similar); Jira Service Management proficiency; strong written communication and project management.
Oomnitza, Jira Service Management, Jira, Slack, Confluence, ITAM
Chicago or Dallas or Salt Lake City or Detroit or Orlando or San Francisco or New York City or Houston or Washington or Denver
$181k-$361k/yrOnsiteFull Time
HNTB: Infrastructure design and engineering for transportation and public works
12+ YOEExtensive experience in airport operations, digital delivery, asset management, and project leadership; ability to advise clients, lead transformation programs, and support business development.