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123 escalation manager jobs at 85 companies in Euless, TX

2w
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Manager, Program Management
Edmond or Frisco
$100k-$120k/yr HybridFull Time
American Health Staffing Group
American Health Staffing Group: Provides healthcare staffing and workforce management technology solutions.
5+ YOE5+ years in staffing/workforce solutions or client services; high school diploma required; bachelor\u0002s coursework preferred; strong client relationship, KPI management, escalation, and governance experience.
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3w
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Customer Support Technician - Escalation (General/IT)
Chicago or Dallas or Atlanta or United States or Canada
$45k-$60k/yr RemoteFull Time
Applied Systems
Applied Systems: Provides cloud-based management software for insurance agencies and brokerages.
1+ YOE1+ year customer support experience (SaaS preferred); strong troubleshooting, problem-solving, documentation, and communication skills; ability to resolve complex software and product issues and contribute to knowledge management.
Applied Epic
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1mo
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Onboarding Manager (Client Services)
Dallas or Atlanta or United States or Canada
HybridFull Time
CINC
CINC: Lead generation and CRM software for real estate teams.
3+ Mgmt3+ years people management experience leading onboarding/customer-facing teams; strong operational and data skills; ability to de-escalate clients; experience with HubSpot, Arrows, Metabase a plus.
HubSpot, Arrows, Metabase
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1w
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Sustainment Project Manager (R5302)
Dallas, Texas, United States
$150k-$220k/yr OnsiteFull Time
Shield AI
Shield AI: Develops autonomous flight software and unmanned aircraft for defense.
6+ YOE6+ years technical project/program management or sustainment experience; cross-functional execution with engineering, manufacturing, supply chain; strong technical fluency, risk escalation, and leadership reporting skills.
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1mo
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Manager, Pharmacy Solutions Operations
Dallas, Texas, United States
$80k-$110k/yr OnsiteFull Time
XiFin
XiFin: Providing cloud-based revenue cycle management for healthcare organizations.
4+ YOE2+ MgmtBachelor's preferred; 4+ years in healthcare technology or pharmacy operations, 2+ years leading projects or teams; experience with SaaS implementations, EHR integrations, Salesforce, Jira, and Microsoft Excel; strong operational leadership and client escalation management; US work authorization required.
Salesforce, Jira, Microsoft Excel, EHR, AI, ML, User Acceptance Testing (UAT)
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1mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
Applied Systems
Applied Systems: Cloud-based software for insurance agency and brokerage management.
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
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1mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Berkshire Hathaway Automotive
Berkshire Hathaway AutomotiveNYSE: BRK.B: Operates a national network of franchised automotive dealerships.
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
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1w
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Office Manager - Addison, TX
Addison, Texas, United States
$55k-$60k/yr OnsiteFull Time
Mindful Support Services
Mindful Support Services: Provides administrative support services for mental health practitioners.
2+ YOE2+ MgmtBachelor's or equivalent, 2+ years fast-paced management experience, supervisory and coaching experience, strong communication, ability to handle escalations, background check required.
CRM
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2w
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Store Manager - Southlake Town Square
Southlake, Texas, United States
OnsiteFull Time
BYLT Basics
BYLT Basics: Premium transitional apparel for active and professional lifestyles.
Retail supervisory experience preferred; ability to lead a store team, manage inventory, create schedules, handle customer escalations, and meet sales goals.
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2mo
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District Manager - Amtex Auto Insurance
Fort Worth, Texas, United States
$60k-$75k/yr FieldFull Time
Amtex Insurance
Amtex Insurance: Provides personal and commercial insurance products to Texas residents.
Manage multiple locations and agents, recruit and hire agents, provide training and performance management, handle escalated customer service issues. Preferred insurance producer and life insurance licenses; commission pay available.
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3w
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Guest Services Manager
The Colony, Texas, United States
$55k-$65k/yr OnsiteFull Time
WorldSprings
WorldSprings: Outdoor mineral hot springs and wellness experience provider.
2+ YOESupervise and train guest services staff, manage retail operations, handle guest escalations, scheduling, inventory and POS; bachelor\u0002s preferred; 2+ years relevant experience; strong communication and organizational skills.
POS, inventory management system
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1w
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
Tapcheck
Tapcheck: Access earned wages early through a digital mobile platform.
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
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23h
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Case Manager (51636)
Dallas, Texas, United States
OnsiteFull Time
The Family Place
The Family Place: Provides emergency shelter and support for family violence survivors.
2+ YOEMaster's in social work/psychology with 2+ years crisis/domestic-violence experience or Bachelor's with 4+ years; valid Texas driver\u0019s license; trauma-informed care, de-escalation, case management, group facilitation, and data entry skills.
Microsoft Word, Microsoft Outlook, Client First
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1mo
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Resident Experience Manager
Atlanta or Dallas or Charlotte or Tampa
$24-$27/hr RemoteFull Time
Roofstock
Roofstock: Online marketplace for investing in single-family rental homes.
3+ YOE3+ years property or real estate experience; strong communication, de-escalation, leasing and property management knowledge; spreadsheet/financial reporting skills; Google apps and workflow tool proficiency; ability to travel quarterly.
Google applications, Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, Propertyware
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2w
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Store Manager
Fort Worth, Texas, United States
$18-$22/hr OnsiteFull Time
Confie
Confie: Provides personal and commercial insurance through nationwide retail offices.
Lead and coach sales teams, meet sales and operational targets, resolve escalated customer issues; preferred Personal Lines or Property & Casualty license, bilingual English/Spanish, prior experience leading sales teams, college degree or equivalent.
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1mo
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9224 - Assistant Store Manager PT
Mesquite, Texas, United States
$12-$15/yr OnsitePart Time
Lids
Lids: Retailer of licensed sports apparel, headwear, and accessories.
Retail management experience with ability to lead and train staff, drive sales, manage cash and inventory, execute visual merchandising, operate MPOS/Lids Custom systems, handle customer escalations, and occasionally lift up to 50 lbs.
MPOS, Lids Custom
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6d
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Customer Service Department Manager
Irving or Dallas
$85k-$100k/yr OnsiteFull Time
Uline
Uline: Distributes shipping, industrial, and packaging materials across North America.
3+ YOEBachelor's degree,3+ years customer service management experience,ability to coach and develop teams,experience managing customer service departments,and ability to resolve escalated customer issues. On-site work and pre-employment drug screening required.
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1mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
Island
Island: Secure enterprise browser for managed, protected work environments.
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
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1w
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Senior Specialist, Social Media Community Manager
Irving or Boca Raton
HybridFull Time
ADT
ADTNYSE: ADT: Provides residential and commercial security and smart home services.
5+ YOE5+ years community management experience, managing high-volume interactions and escalations, strong writing and judgment, data fluency with social metrics, and ability to coordinate cross-functional responses.
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1mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
PNC Financial Services
PNC Financial ServicesNYSE: PNC: Provides banking, lending, and investment services to customers.
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
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