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161 escalations manager jobs at 108 companies in Florida

14h
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AML Escalations Manager - Vice President
Chicago or Tampa
$96k-$153k/yr OnsiteFull Time
JPMorgan Chase
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
7+ YOE7+ years in banking/AML/financial crimes investigations or related fields, people leadership, strong AML/KYC expertise, operational management, and stakeholder influence.
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3w
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Supervisor of Resolutions / Escalations
Sunrise, Florida, United States
$60k/yr OnsiteFull Time
Choice Home Warranty
Choice Home Warranty: Provider of residential home warranty and service contract plans.
3+ Mgmt3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred.
Microsoft Office, Microsoft Excel
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10h
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Property Manager
Destin, Florida, United States
$55k-$65k/yr FieldFull Time
Awayday
Awayday: A national vacation rental management platform serving property owners.
Experienced manager to lead a small regional team, oversee vendor schedules, maintain property standards, handle guest escalations, and manage budgets to retain owners.
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1mo
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Product Manager - ServiceTrade Inspections
Durham or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Delaware or Florida or Georgia or Illinois or Indiana or Kentucky or Maryland or Michigan or Minnesota or Missouri or North Carolina or New Hampshire or New Jersey or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Vermont or Washington
RemoteFull Time
ServiceTrade
ServiceTrade: Software platform for commercial mechanical and fire contractors.
5+ YOE5+ years product management in B2B SaaS with 2+ years in a senior PM role; roadmap ownership, stakeholder communication, escalation/crisis management, technical integrations/APIs knowledge; mobile app and field service experience preferred.
APIs, iOS SDK, Android SDK, Joyfill
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1d
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Manager of Managed Services
Gainesville or United States
$90k/yr RemoteFull Time
Feathr
Feathr: Marketing and fundraising platform for nonprofit organizations.
2+ YOE4+ Mgmt4+ years managing direct reports, 2+ years customer-facing service delivery, MarTech/SaaS or agency background, proven systems-building and escalation ownership, hiring and performance management experience.
Feathr
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2w
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District Installation Manager - Ft. Myers, FL
Fort Myers, Florida, United States
FieldFull Time
The Home Depot
The Home DepotNYSE: HD: Retailer of home improvement products, building materials, and tools.
10+ YOELead field install teams to manage post-sale job flow, perform pre-installation and job site inspections, handle escalations, use data and reporting to meet cycle time and satisfaction targets.
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5d
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Scan Data Programs Manager
New Hartford or Colorado or Georgia or North Carolina or Minnesota or Pennsylvania or New York or Illinois or Texas or Florida
$90k-$110k/yr RemoteFull Time
PAR Technology
PAR TechnologyNYSE: PAR: Provides unified software and hardware for restaurant operations.
3+ YOE3+ years program or operations experience; strong stakeholder communication; ticketing/tool experience; detail-oriented with reporting and escalation skills.
Jira, Zendesk, Salesforce, Microsoft Teams
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1mo
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Technical Account Manager
Needham or California or Connecticut or Florida or Georgia or Illinois or Massachusetts or Maryland or Maine or Michigan or New Hampshire or New Jersey or New York or North Carolina or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Washington or Virginia
$124k-$143k/yr RemoteFull Time
Advisor360°
Advisor360°: Provides an integrated SaaS platform for wealth management firms.
5+ YOE5+ years in TAM/Solutions Engineer/Technical Consultant roles; experience with SaaS/FinTech, API and SSO integrations, platform architecture, onboarding, escalations, and client-facing technical strategy.
APIs, SSO
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5d
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Case Manager
Navarre Beach, Florida, United States
OnsiteFull Time
Acadia Healthcare
Acadia HealthcareNasdaq: ACHC: Provider of inpatient and outpatient behavioral health services.
1+ YOEBachelor's in social work/counseling or related field required; CPR and de-escalation/restraint certification required; 1+ years behavioral health or case management experience preferred.
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6h
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Telecare Team Manager
Miramar, Florida, United States
OnsiteFull Time
VITAS Healthcare
VITAS Healthcare: Provides hospice and palliative care for end-of-life patients.
2+ YOE2+ MgmtActive RN license, ADN required, 2+ years hospice nursing, 2+ years leadership/management in call center or clinical operations, proficiency with Microsoft Office, experience managing clinical escalations and root cause analysis.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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1mo
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Principal Delivery Executive - Service Delivery Manager (Tampa, FL, US)
Miami or Tampa
$118k-$270k/yr OnsiteFull Time
Capgemini
CapgeminiEuronext Paris: CAP: Provides global IT consulting and digital transformation services.
Lead end-to-end IT infrastructure service delivery, ensure SLA and contractual compliance, own account financials, drive service governance and continuous improvement, and act as executive escalation for client issues; ITIL V3 Foundation required.
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1d
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Kissimmee, Florida - District Manager
Kissimmee, Florida, United States
OnsiteFull Time
Cellairis
Cellairis: Retailer of mobile device accessories and electronics repair services.
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/coach managers, schedule and budget, inventory control, customer escalation resolution, valid driver\u0002s license, pass background/drug checks.
Microsoft Office
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2w
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Store Manager - Aventura Mall
Aventura, Florida, United States
OnsiteFull Time
BYLT Basics
BYLT Basics: Premium transitional apparel for active and professional lifestyles.
Manage daily store operations, lead and schedule staff, handle inventory and cash procedures, enforce SOPs, resolve customer escalations, and maintain store appearance and safety.
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1mo
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Software Engineering Manager
Tampa, Florida, United States
RemoteFull Time
Spectrio
Spectrio: Provider of technology-enabled customer engagement and digital signage solutions.
5+ YOE2+ MgmtManage and mentor an agile software engineering team; 2+ years people management, 5+ years software engineering, OOP and architectural design experience, cloud (AWS), Docker, CI/CD, Agile, cross-functional collaboration, production escalation management.
.NET, Java, Python, JavaScript/Node.js, AWS, Docker, CI/CD, Zendesk, Jira
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1d
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Customer Success Manager
Coppell or Waltham or Lewis Center or Lithia Springs or Tampa or Irvine or Santa Clara or Tukwila
HybridFull Time
Centersquare
Centersquare: Provides secure colocation and data center connectivity services.
5+ YOE5+ years customer-facing experience in data center colocation or managed hosting; bachelor\u0002s degree required; strong executive communication, account retention and escalation management skills; ability to travel up to 50%.
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5d
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Quality Assurance Manager
Bradenton, Florida, United States
$50k-$60k/yr OnsiteFull Time
American Residential Services
American Residential Services: Provides residential and commercial heating, cooling, and plumbing services.
3+ YOE3+ years customer service experience required; QA/customer satisfaction experience preferred. Must handle escalations, de-escalate conflicts, be highly organized, and pass drug screen, MVR, and background check.
Customer Satisfaction Tool (CST), Microsoft Excel, Microsoft Outlook, Microsoft Word, CRM
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1mo
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Manager, Client Operations
Jacksonville, Florida, United States
OnsiteFull Time
Intercontinental Exchange
Intercontinental ExchangeNYSE: ICE: Operates global financial exchanges, clearing houses, and mortgage platforms.
5+ YOE2+ MgmtBachelor's degree, 5+ years in technical support/project management/client services with 2+ years in a lead/management role; experience in SaaS operations, incident management, escalation workflows, network troubleshooting, Windows environments, CRM/ticketing, strong communication and leadership skills.
Windows Desktop, CRM systems, ticketing platforms, support analytics tools
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5d
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Operational Account Manager - NAM
Orlando or Argentina
RemoteFull Time
WebBeds
WebBedsASX: WEB: Global B2B marketplace connecting travel suppliers and buyers.
3+ YOE3-5 years travel/customer service experience, account management, escalation handling, stakeholder management, project skills, advanced Microsoft Office, fluent English and Spanish, availability to travel.
Microsoft Office
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1w
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Xfinity Retail Assistant Store Manager
Estero, Florida, United States
OnsiteFull Time
Comcast
ComcastNASDAQ: CMCSA: Provides global telecommunications, media content, and entertainment services.
5+ YOE5-7 years retail management experience, coaching and sales leadership, bachelor’s degree preferred, ability to manage store operations, staff development, inventory and customer escalations.
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1d
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HVAC B2B Business Partner
Longwood, Florida, United States
RemoteFull Time
Sears Home Services
Sears Home Services: Residential appliance repair, HVAC maintenance, and home improvement services.
5+ YOEBachelors degree and 5+ years in service operations or escalations; HVAC/appliance experience preferred; strong analytical, policy, and partner management skills.
Microsoft Excel
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