98 escalation manager jobs at 80 companies in Forest Park, IL
2mo
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Escalation Engineer (Ref#IM0426)
Chicago, Illinois, United States
HybridFull Time
Bachelor's degree in CS or related; experience/coursework in advanced troubleshooting, debugging, deployment, incident management; backend C#, .NET Core/MVC, Python; frontend React, JavaScript; SQL Server/T-SQL/JSON; Azure/AWS; Docker/Kubernetes; API design (RESTful, Webhooks).
C#, .NET Core/MVC, Python, React, JavaScript, SQL Server, T-SQL, JSON, Azure, AWS, Docker, Kubernetes, RESTful, Webhooks
3w
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
2mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
2mo
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Manager of Drug & Alcohol Testing Programs
Overland Park or Griffith
OnsiteFull Time
Enterprise account leadership and subject-matter expertise in DOT and non-DOT drug and alcohol testing programs, regulatory interpretation, MIS/regulatory reporting, multi-state program support, client advisory and escalation management.
3w
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District Manager - Chicagoland Area
Batavia or Chicago or Chicago
$95k/yr FieldFull Time
Bachelor's degree in business or related field; ability to lead and develop store managers, evaluate financial performance, resolve escalations, and travel frequently across district.
1mo
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
1mo
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BDC Assistant Manager / Buying Center Assistant Manager
Naperville, Illinois, United States
OnsiteFull Time
Lead BDC/Buying Center operations, coach staff, manage CRM-driven follow-up and appointment generation, handle escalations, valid driver's license, strong communication and organizational skills; automotive or BDC experience preferred.
CRM
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
2mo
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Field Manager
Elmhurst, Illinois, United States
$55k/yr FieldFull Time
Manage and support supervisory staff, ensure quality janitorial operations, handle escalations, perform payroll via ADP, train and evaluate staff, knowledge of floor care, pass background and drug screenings, HS/GED or Associate acceptable, able to lift 40 lbs.
ADP
1w
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MANAGER - STAFF DEVELOPMENT
Streamwood, Illinois, United States
$75k-$95k/yr OnsiteFull Time
2+ YOEHigh school diploma or equivalent required; bachelor's preferred. Requires 2+ years in behavioral healthcare, crisis intervention and mentoring experience, plus verbal de-escalation and milieu management training.
CPI
5d
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Senior Field Service Manager
Bloomingdale, Illinois, United States
$95k-$125k/yr FieldFull Time
Proven technical leadership experience managing field service engineers, troubleshooting complex X-ray systems, improving service operations, and traveling nationally for installations and escalations.
3w
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Customer Service Account Manager I
Merrillville, Indiana, United States
$42k-$58k/yr OnsiteFull Time
High school diploma required; strong Microsoft Office and CRM skills; excellent communication, planning, and problem-solving abilities; able to manage orders, escalations, and meet KPIs.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Salesforce.com, JDE, EDI
4w
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Sales and Marketing Manager
Schaumburg, Illinois, United States
$115k-$140k/yr HybridFull Time
8+ YOEBachelor's degree or 8+ years experience, experience managing and mentoring cross-functional sales and marketing teams, CRM proficiency (Salesforce, HubSpot), KPI monitoring, strong communication and escalation management.
Salesforce, HubSpot
2w
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Service Manager
Tinley Park or Plainfield
$80k-$90k/yr OnsiteFull Time
2+ MgmtRequires 2–3+ years of leadership experience, service-metric knowledge, customer de-escalation and team leadership skills, a valid driver's license with a clean record, and comfort with field ride-alongs.
ServiceTitan
2mo
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Senior Customer Success Manager
Chicago or Mountain View
$140k-$165k/yr HybridFull Time
5+ YOE5+ years in customer-facing roles with account management experience; strong BI/analytics knowledge (data warehouses, ETL, SQL); consultative approach, escalation and project management skills; presentation and relationship-building; AI literacy.
ThoughtSpot, Looker, Sigma Computing, Microstrategy, Tableau, Qlik, Microsoft Power BI, SQL, FiveTran, Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle, AWS, Azure, Google Cloud, Spotter, SpotterViz, LLMs
1w
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Manager, Global Business Operations
Chicago, Illinois, United States
$110k-$150k/yr OnsiteFull Time
8+ YOEBachelor’s degree required; 8+ years in account management, operations, client success, or similar multi-market roles. Requires business review, escalation management, analytics, standardization, and stakeholder influence experience.
Google Workspace, Microsoft Office, CRM
3mo
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Sr Customer Service Manager, Airports (81301)
Chicago, Illinois, United States
OnsiteFull Time
4+ YOELead and develop front-line customer service team in airport operations; ensure safety, performance, and exceptional customer experience; manage escalations; knowledge of JCBA.
Microsoft Office
2mo
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Branch Manager - Bloomingdale, IL
Bloomingdale, Illinois, United States
$65k-$95k/yr OnsiteFull Time
Manage daily branch operations, hire/train/schedule staff, coach sales performance, resolve escalated customer matters, and drive local business development; bachelor's degree or equivalent retail banking experience; previous retail banking and managerial experience; NMLS may be required.
2w
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Technical Account Manager, Google Cloud Consulting
New York or Chicago or Austin
$114k-$163k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent practical experience, 5 years in customer-facing technical implementation or transformation roles, and experience with cloud operations, technical support, escalation management, or consulting.
Google Cloud
2mo
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8139 - Assistant Store Manager PT
Merrillville, Indiana, United States
$15-$17/hr OnsitePart Time
Retail management experience with ability to lead staff, drive sales, handle cash, perform merchandising, inventory, scheduling, and customer escalations; ability to lift up to 50 lbs and stand for entire shift; strong verbal communication.
MPOS, Lids Custom, mobile Point-of-Sale
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