34 escalation manager jobs at 21 companies in Gainesville, TX
2w
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
2w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
6d
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Service Delivery Manager- Americas
Lewisville, Texas, United States
HybridFull Time
7+ YOEBachelor's degree or equivalent experience, 7+ years in IT service management or delivery, ITIL expertise, ITSM tools experience, escalation management, analytical skills, and strong cross-cultural communication.
ServiceNow, BMC Helix, ITSM, ISO 27001, PCI-DSS
1mo
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
3w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
5d
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, process compliance, cross-functional collaboration, KPI experience, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
1mo
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Sr. Manager, Next Level Help, Intuit Enterprise Suite
Atlanta or Frisco or Mountain View or San Diego
HybridFull Time
8+ YOE3+ Mgmt8+ years in customer support/customer success/technical services leadership with 3+ years managing managers; Bachelor's required; experience building Tier 3/escalation functions; domain experience with mid-market SaaS accounting/payroll/payments; data-fluent and strong executive communication; up to 15% travel.
Intuit Enterprise Suite, QuickBooks, NetSuite, Sage Intacct
2mo
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Technical Support Engineering Manager - SmartPay
Allen or United States
RemoteFull Time
7+ YOE7+ years technical support experience, prior manager/team lead experience, hands-on with escalations, fintech/payments experience preferred; SQL and Excel proficiency preferred; bachelor's degree desirable.
SmartPay, Microsoft SQL Server, SQL Command Languages, Microsoft Excel
1w
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Technical Account Manager, Google Cloud Consulting
Atlanta or Austin or Chicago or Addison
$114k-$163k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent practical experience, 5 years in customer-facing technical implementation or transformation roles, and experience with cloud operations, support, escalations, or consulting.
Google Cloud
2w
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QMHP-CS-Youth & Family Services
McKinney, Texas, United States
$25/hr FieldFull Time
Bachelor’s degree in psychology, social work, or related field; two years of community experience preferred; case management knowledge, crisis de-escalation skills, reliable transportation, and valid driver license.
Electronic Health Record (EHR)
1mo
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Delivery Executive - Lockheed Martin (Plano, TX, US, 75024)
Plano, Texas, United States
$243k-$572k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred); 10+ years SAP services sales and delivery experience; SAP implementation leadership with S/4, Ariba, Concur, SuccessFactors, and BTP desired; PMP highly desired; strong executive relationship, escalation, and program governance skills.
S/4, Ariba, Concur, SuccessFactors, BTP
2mo
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Managing Director, Managed Services Experience
Frisco or New York City or San Francisco or Los Angeles or Chicago or Boston or London or United States
$182k-$345k/yr OnsiteFull Time
12+ YOE12+ years in managed/professional services with experience in client delivery, governance, onboarding, KPIs/SLAs, escalation management, and stakeholder influence; executive presence and operational discipline required; experience with workflow/automation/AI preferred.
2mo
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Strategic Partnerships Director
Charlotte or Dallas
HybridFull Time
5+ YOE5+ years in online bill payment or digital payments with proven portfolio management, contract negotiation, financial modeling, client escalation management, Salesforce/CRM familiarity, and strong communication skills.
Salesforce
3mo
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Behavior Therapist - Early Childhood/Elementary (On the job Certification!)
Mckinney, Texas, United States
$17/hr OnsiteFull Time, Part Time
HS diploma or higher; 18+; strong communication; able to manage interruptions and de-escalation; enthusiasm to learn; availability for opening/closing shifts; ABA experience preferred but not required.
2mo
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Client Relationship Specialist
Plano, Texas, United States
$48k-$54k/yr OnsiteFull Time
5+ YOE5 years escalation/customer service experience in financial services preferred; high school diploma required; Microsoft Office proficiency; strong communication, organization, and account-management skills.
Microsoft Office
2mo
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Client Success Officer
Chicago or Charlotte or Tempe or Plano
$105k-$165k/yr OnsiteFull Time
5+ YOEBachelor's degree or 5+ years experience in Business Operations/Client Services/Sales Support; knowledge of treasury products; client escalation management; project coordination; proficiency with Microsoft Project/PowerPoint/Excel and collaboration tools.
Microsoft Office, Microsoft Project, Microsoft PowerPoint, Microsoft Excel, WebEx, Zoom
1mo
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Partial Hospitalization Program Therapist (PHP) - Behavioral Health
Carrollton or Plano
OnsiteFull Time
Master's in Social Work/Counseling required, current clinical or social work license, CPR and de-escalation certification (or obtain within 30 days), experience with psychiatric/chemical dependency preferred, strong documentation and crisis management skills.
1w
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Director of Customer Operations
Grapevine, Texas, United States
OnsiteFull Time
7+ YOE3+ MgmtRequires 7+ years in customer or service operations and 3+ years leading customer-facing teams, with experience in workflows, metrics, escalations, operational improvement, and cross-functional leadership.
HSA, FSA
2w
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Retail Supervisor-STONEBRIAR CENTRE
Frisco, Texas, United States
$18/hr OnsiteFull Time
Retail supervisory experience preferred, sales and customer experience results, communication, coaching, adaptability, de-escalation skills, and a high school diploma, GED, or relevant work experience.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
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