37 escalation manager jobs at 22 companies in Hanover, PA
2w
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Production Manager
Mechanicsburg, Pennsylvania, United States
FieldFull Time
Lead installation and warehouse teams, ensure quality and safety, manage project lifecycle, coach staff, handle customer escalations, and coordinate with sales and operations.
Medallia
1w
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Retail Assistant Store Manager-YORK GALLERIA
York, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail, with proven sales, customer experience, and operational results; communication, coaching, adaptability, and de-escalation skills required.
6d
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
1w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
2mo
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6784 - Assistant Store Manager PT
Lancaster, Pennsylvania, United States
OnsitePart Time
Experience supervising store staff, achieving sales targets, managing inventory, cash handling, visual merchandising, and customer escalation resolution. Must be able to lift up to 50 lbs, stand and walk entire shift, and communicate clearly.
MPOS, Lids Custom, mobile Point-of-Sale
1w
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Teacher
Harrisburg or Middletown
OnsiteFull Time
Bachelor's-level academic coursework, valid Pennsylvania teaching certificate, effective individualized and group instruction, classroom management, crisis de-escalation, communication, and trauma-informed practices.
1mo
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Customer Service Representative $17 hourly
Hanover, Pennsylvania, United States
$17/hr OnsiteFull Time
Provide friendly customer service, manage payments and delivery scheduling, resolve escalated issues, strong communication and multitasking, flexible retail schedule, must be authorized to work in the U.S.
1mo
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Production Support Specialist - Tier 1 (Remote)
Columbia, Maryland, United States
$18-$21/hr RemoteFull Time
Provide first-line customer and technical support for LTSS Maryland customers, document and manage incidents, escalate defects, create customer documentation; strong communication and analytical skills required.
2w
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Milieu Management Assistant - Adult Psych Inpatient - Days
York, Pennsylvania, United States
OnsiteFull Time
High school diploma or GED, less than one year of relevant experience, BLS upon hire, and milieu management/de-escalation training within 60 days. Requires strong communication skills and physical restraint ability.
Personal Protective Equipment (PPE)
3w
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Marketing Specialist
Hanover, Maryland, United States
$59k-$88k/yr OnsiteFull Time
1+ YOE1+ years marketing or talent-marketing support preferred; experience with paid media or digital advertising preferred; strong customer support/escalation, reporting, intake/process management, and stakeholder communication skills.
ReviewTrackers, Google My Business, Indeed
2w
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Behavior Aide
Harrisburg, Pennsylvania, United States
$18/hr OnsiteFull Time
Provide one-on-one behavior support per IEP, implement and document behavior plans, perform de-escalation/crisis management, supervise and assist with personal care; high school diploma required.
1mo
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Copy of Substance Use Counselor
Middle River, Maryland, United States
OnsiteFull Time
2+ YOEAssociate degree minimum in counseling/related field, active SUD counselor credential, 2+ years SUD treatment experience, crisis management and de-escalation skills, trauma-informed and ASAM assessment experience.
1mo
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Front Desk Associate (Part-time HD 9/1/2026) Laurel, MD
Laurel, Maryland, United States
$17-$28/hr OnsitePart Time
Provide welcoming front-desk service, register patients, manage patient flow, answer phones, coordinate escalations, and maintain HIPAA-compliant records. High school diploma/GED and strong customer service skills required.
Microsoft Office
2w
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1:1 Aide
Harrisburg, Pennsylvania, United States
$18/hr OnsiteFull Time
High school diploma required; experience implementing behavioral interventions preferred. Must support IEP goals, implement behavior plans, use de-escalation and crisis management, document data, lift students, and use a computer/tablet.
1mo
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Reimbursement Specialist (Hybrid), Day Shift, Patient Financial Services
Gaithersburg or United States
$21-$27/hr HybridFull Time
Adventist HealthCare: Provides integrated hospital, rehabilitation, and home health services.
3+ YOEHigh school diploma required; minimum 3 years healthcare experience; strong customer service, claim denial management, payer follow-up, troubleshooting, and PC-focused work. Ability to train others and escalate issues with supporting data.
5d
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Lead Behavioral Health Specialist (674723)
Baltimore, Maryland, United States
$28-$47/hr OnsiteFull Time
Bachelor’s degree in an allied health or related mental health field; strong pediatric behavioral health knowledge; developmental approaches and non-pharmacological de-escalation skills.
3w
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Contact Center Supervisor
Savage, Maryland, United States
$50k-$55k/yr OnsiteFull Time
Lead and coach contact center agents, oversee day-to-day operations, analyze performance reports, resolve escalated customer complaints, and ensure compliance with contact-tracking systems.
1w
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Registered Nurse (RN) Clinical Operations Coordinator – Physician Extender Service (PES)
Columbia, Maryland, United States
$70k-$90k/yr OnsiteFull Time
Registered nurse providing clinical oversight, validating AI-assisted documentation, reviewing moderate-risk encounters, coordinating physician escalation, and supporting quality assurance and continuous improvement.
3w
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Security Supervisor
Baltimore, Maryland, United States
OnsiteFull Time
3+ YOEHigh school diploma/GED, minimum 3 years security experience, completion of approved de-escalation course within 90 days, supervisory experience, incident reporting and investigation skills.
radios, alarms, access control systems, body-worn cameras, weapons detection technology
3w
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Police Officer - Part Time
Carlisle, Pennsylvania, United States
$26-$35/hr OnsitePart Time
Act 235 with firearms required prior to hire, Act 120 or equivalent accepted, BLS/CPR, drivers, physical fitness, background check, firearm qualification, ability to de-escalate and communicate effectively.
PA Justice Network
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