31 escalation manager jobs at 23 companies in Helotes, TX
2mo
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Client Escalation Manager
San Antonio, Texas, United States
RemoteFull Time
3+ YOE3+ years in client escalations or client-facing operations, experience with Medicaid/Medicare/commercial health plans, demonstrated people leadership, strong analytical and communication skills, and experience with CRM/ticketing/reporting tools (Zendesk preferred).
Zendesk
12h
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Customer Outreach Escalation Specialist (In-Office)
San Antonio, Texas, United States
$20/hr OnsiteFull Time
2+ YOERequires 2+ years of white-glove customer service and customer service, account management, or customer success experience, CRM familiarity, strong communication, empathy, analytical skills, and attention to detail.
Salesforce, Workflow Manager (WFM), Microsoft Office, Compass, Mysolutions, CRM
4w
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Multinational Network Manager
Alexandria or Alpharetta or Brea or Charlotte or Chicago or Cincinnati or Clinton or Columbus or Frisco or Greenwood Village or Hartford or Houston or King of Prussia or Lake Mary or Los Angeles or Naperville or New York or United States or San Antonio or San Francisco or Scottsdale
$68k-$130k/yr HybridFull Time
2+ YOE2+ years insurance experience preferred, multinational experience preferred; strong communication, analytical and organizational skills; ability to manage network partners, portals, billing, and escalations.
Global Online
1w
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Business Insurance Manager
Tempe or Columbus or San Antonio
OnsiteFull Time
Experience building insurance servicing operations, designing workflows and escalation paths, driving cross-functional initiatives, stakeholder management, process improvement, and working knowledge of AI/ML concepts.
3w
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5495 - Assistant Store Manager PT
San Marcos, Texas, United States
OnsitePart Time
Retail management experience with ability to drive sales, manage staff, execute visual merchandising, operate MPOS/Lids Custom, handle cash, and resolve customer escalations.
MPOS, Lids Custom
2w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
San Antonio, Texas, United States
$50k-$75k/yr FieldFull Time
Manage multiple locations and agents, recruit and hire agents, set schedules, monitor performance, handle escalations, provide training and evaluations.
1w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
1w
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Senior Advisor, Technical Account Manager
San Antonio or Colorado or Omaha or Washington or Texas or Nebraska
$123k-$169k/yr FieldFull Time
8+ YOEUS citizen with active TS/SCI+CI polygraph, 8+ years' related experience, deep datacenter hardware/networking and VMware knowledge, customer-facing escalation skills, ability to work onsite five days/week.
VMware, Dell PowerEdge
4d
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Lead Service Desk Supervisor
San Antonio or Phoenix
$114k-$218k/yr HybridFull Time
Proven experience leading IT service desk teams, expertise with ITSM (ServiceNow), incident/escalation management, stakeholder engagement, process improvement, and strong analytical and communication skills.
ServiceNow
1mo
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Plant Purchasing Professional
Seguin, Texas, United States
OnsiteFull Time
1+ YOEMaintain SAP raw-material data, support change and escalation management, negotiate with suppliers, manage tooling and supplier payments; 1+ years purchasing/supply chain experience and university degree or equivalent.
SAP
2w
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Client Services Team Leader
San Antonio, Texas, United States
OnsiteFull Time
2+ MgmtLead and coach call center staff, manage daily team operations, handle escalations, build client relationships, improve processes; 2+ years leading teams, strong communication, analytical and project management skills.
1mo
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Case Management Assistant
Center Point, Texas, United States
OnsiteFull Time
1+ YOEHigh school diploma required (associate preferred). 1+ year behavioral health experience preferred. CPR and de-escalation/restraint certification required (training provided). Experience in case management/utilization review preferred.
3w
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Director, Customer Technical Support
Waterloo or Pleasant Grove or San Antonio or Eden Prairie
$164k-$246k/yr OnsiteFull Time
12+ YOE5+ MgmtSenior leader with extensive IT/ networking experience to lead global customer technical support, scale infrastructure and service capabilities, work with cloud/AWS, ITSM tools, and manage escalations and incident communications.
AWS, Jira, ServiceNow, BMC, IBM Tivoli, Zendesk
6d
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Special Education Behavior 1 to 1- Paraprofessional
Seguin, Texas, United States
OnsiteFull Time
Assist instruction and behavior interventions for students with behavioral challenges; implement de-escalation and behavior management techniques; monitor and document student progress; high school diploma or GED required.
1mo
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Special Education Self Contained Behavior Teacher
New Braunfels, Texas, United States
OnsiteFull Time
Bachelor's degree and valid Texas teaching certificate with special education endorsement; ESL certification required or to be obtained; crisis intervention training preferred; experience with FBAs, BIPs, behavior management and de-escalation.
1mo
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Director
New Braunfels, Texas, United States
$23/hr OnsiteFull Time
Chick-fil-A: Operates a chain of quick-service restaurants specializing in chicken.
Manage daily restaurant operations, mentor leaders, handle guest and staffing escalations, ensure food safety, create schedules and performance reviews; available 32–40 hrs/wk including weekends and opening/closing shifts.
3d
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IT Systems Administrator
San Antonio, Texas, United States
OnsiteFull Time
3+ YOE3+ years administering Microsoft 365 and Azure/Entra ID, experience with conditional access/MFA, endpoint security, Citrix VDI, PowerShell scripting, and vendor management; willingness for after-hours escalation and travel for site buildouts.
Microsoft 365, Exchange Online, SharePoint, Microsoft Teams, OneDrive, Azure, Entra ID, CrowdStrike, Qualys, Citrix, Intune, Windows Autopilot, PowerShell, Microsoft Graph API, Copilot, Claude
1w
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Customer Service Representative
Bulverde, Texas, United States
$19-$25/hr OnsiteFull Time
Handle inbound calls, book appointments, provide tech ETAs, de-escalate concerns, manage texts/chats, update customer profiles; prior call center experience preferred; clear background and drug screen; ServiceTitan preferred.
ServiceTitan
1mo
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Behavior Support Specialist
Canyon Lake, Texas, United States
OnsiteFull Time
1+ YOEMust be 21+, completion of two years higher education or associate degree, 1 year child-welfare/education experience, trauma-informed/de-escalation skills, Microsoft Word/Excel/Outlook proficiency, strong communication and time-management.
Microsoft Word, Microsoft Excel, Microsoft Outlook
1mo
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Beneficiary Support Center (BSC) Team Leader
San Antonio, Texas, United States
OnsiteFull Time
Lead and develop call center customer service staff, ensure KPI/service standards, coach and mentor agents, handle escalations, and support operations for TRICARE beneficiary services.
CRM, SAP, Salesforce
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