66 escalation manager jobs at 36 companies in Intercourse, PA
3w
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Production Manager
Mechanicsburg, Pennsylvania, United States
FieldFull Time
Lead installation and warehouse teams, ensure quality and safety, manage project lifecycle, coach staff, handle customer escalations, and coordinate with sales and operations.
Medallia
3w
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
2mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
6d
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Assistant Manager
Montgomeryville, Pennsylvania, United States
OnsiteFull Time
2+ MgmtProven leadership in fast-paced specialty retail preferred, with communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; must be at least 21 and lift up to 40 lbs.
3w
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Office Manager
Sinking Springs, Pennsylvania, United States
$17-$18/hr OnsiteFull Time
High school diploma, valid non-commercial driver's license, proficiency with Microsoft Office and EHR, ability to multi-task, strong interpersonal and analytical skills, and training in crisis de-escalation and restraint reporting.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, EHR
2mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
6d
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, process compliance, cross-functional collaboration, KPI experience, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
1mo
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
1w
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
2w
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Retail Assistant Store Manager-MONTGOMERY MALL
North Wales, Pennsylvania, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, de-escalation, and adaptability skills; high school diploma, GED, or relevant experience.
2w
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Customer Success Manager
Santa Clara or Yocumtown or Harrisburg or Nashua
HybridFull Time
10+ YOEBachelor's in engineering or related technical field and 10+ years in customer-facing technical roles; escalation leadership, RCA, QBRs, CRM tools, and domestic/international travel required.
Single Pane of Glass, Salesforce, Jira, Smartsheet, Microsoft Office
1mo
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Nurse Manager (RN) - Days
Reading, Pennsylvania, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent state RN license, CPR and de-escalation/restraint certification, 2 years RN experience (1 year admin/charge RN preferred), BSN preferred, ability to oversee nursing operations and ensure regulatory compliance.
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
1mo
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Bachelor's Degree in Human Services Crisis Manager/Paraprofessional
Morton, Pennsylvania, United States
$24-$25/hr OnsiteFull Time
Bachelor's in Human Services required; must monitor and respond to crises using de-escalation and approved restraints, document interventions, attend trainings (CPR/first aid), work with students and support IEP/behavior plans.
1mo
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PMG Controls Associate
Newark, Delaware, United States
OnsiteFull Time
Support governance, audit readiness, control documentation, oversight, and error/escalation management across product and wealth management platforms.
1mo
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EOC Team Lead
Saint Louis or Norristown
$54k-$84k/yr HybridFull Time
Leading and coaching EOC staff, handling incident management and escalations, ensuring SLA adherence, strong communication, prioritization, and MS Office proficiency.
Microsoft Office Suite, Microsoft Windows
1w
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Registered Nurse (RN) - PRN
Reading, Pennsylvania, United States
OnsitePart Time
Active RN license, associate degree in nursing, CPR and behavioral health de-escalation certification, with inpatient hospital experience preferred and ability to manage psychiatric patient care.
1mo
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Behavioral Technician - Center Based
Fogelsville, Pennsylvania, United States
OnsiteFull Time
High school diploma and experience working/volunteering with children; ability to provide guidance, de-escalation and behavior management, document progress, collaborate with teams, and communicate empathetically.
2w
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Teacher
Harrisburg or Middletown
OnsiteFull Time
Bachelor's-level academic coursework, valid Pennsylvania teaching certificate, effective individualized and group instruction, classroom management, crisis de-escalation, communication, and trauma-informed practices.
1mo
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Customer Service Representative $17 hourly
Hanover, Pennsylvania, United States
$17/hr OnsiteFull Time
Provide friendly customer service, manage payments and delivery scheduling, resolve escalated issues, strong communication and multitasking, flexible retail schedule, must be authorized to work in the U.S.
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