65 escalation manager jobs at 37 companies in Katy, TX
2mo
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Customer Experience & Escalation Specialist
Houston, Texas, United States
OnsiteFull Time
1+ YOE1–2 years in customer service; de-escalation skills; strong communication; multi-tasking; experience with order management or CRM; PrintSmith a plus.
CRM systems, PrintSmith
3w
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Bellaire, Texas - District Manager
Bellaire, Texas, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to recruit/train managers, budgeting, scheduling, inventory purchasing, customer escalation resolution, and proficiency with MS Office.
Microsoft Office
3w
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Manager-Client Onboarding Specialist
The Woodlands, Texas, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years in SaaS implementation or HR tech, 3+ years people management, capacity planning, CRM/KPI-driven process improvement, and ability to de-escalate high-risk projects.
UKG, Ceridian Dayforce, Workday, isolved
1w
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Strategic Account Manager 3
Houston, Texas, United States
HybridFull Time
Ownership of strategic global financial accounts, experience with enterprise compliance technology, commercial lifecycle management, escalation handling, and executive relationship management.
1mo
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Senior Vendor Manager
Houston, Texas, United States
OnsiteFull Time
5+ YOERequires 5+ years vendor/partner operations experience in contact center or financial services, BPO/sub-servicer management, vendor performance reporting, escalation handling, prior people management, and familiarity with billing/invoice reconciliation.
Salesforce CRM
4w
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IT Support Manager
Dillon or Houston or Texas or Ohio or Pennsylvania or Massachusetts or South Carolina or New Jersey
OnsiteFull Time
2+ MgmtLead and manage regional IT support teams, handle escalations, support endpoints and shop-floor systems, document requirements, and collaborate with security/infrastructure; 2+ years IT management experience and bachelor\u0002s preferred.
Active Directory, Windows, Window Server, SCCM, ServiceNow, SQL
1mo
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IT Manager
The Woodlands, Texas, United States
OnsiteFull Time
3+ YOE3-5 years technical support experience, associate degree in IT or higher (BS preferred), CompTIA A+/Network+/Security+ and Microsoft certs preferred, proactive with user training and incident escalation.
Microsoft Copilot
4d
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Houston, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations, hires and trains agents, sets goals and schedules, evaluates performance, handles escalated customer issues, and monitors service and attendance.
4w
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Sr. Manager, Gateway Clearance (LCB)
Houston, Texas, United States
OnsiteFull Time
8+ YOE8+ MgmtLead clearance operations, ensure customs and agency compliance, manage large teams, drive process improvements, and handle high-impact escalations; customs brokerage license and bachelor's degree required.
2w
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Assistant Attorney Manager - Case Development Intake
San Antonio or Austin or Dallas or Houston or Corpus Christi or Irving
$100k/yr OnsiteFull Time
JD and Texas bar required; litigation experience preferred. Must manage attorneys, oversee case intake/development, ensure compliance with deadlines and SOLs, and handle escalated client issues.
Advologix, Microsoft PowerPoint
2mo
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Support Manager
Hyderabad or Houston or United States or India or Australia or New Zealand
OnsiteFull Time
4+ YOE1+ Mgmt4+ years technical support (including 1+ year lead), enterprise SaaS support, troubleshooting (logs, reproduction, RCA), process design for triage/SLA/escalation, strong customer communication, and team building/mentoring.
Jira Service Desk, Sentry, Mixpanel, CloudWatch, Grafana, mWorkOrder, mInventory, mRounds, iMaintenance, Node.js, MongoDB, RabbitMQ, AWS, SAP S/4HANA, Maximo, React Native, iOS, Android
4w
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Customer Experience Manager
Houston, Texas, United States
$90k-$100k/yr OnsiteFull Time
7+ YOE4+ Mgmt7+ years in customer service/operations with 4+ years leading teams; experience with escalations, SOPs, reporting and cross-functional coordination; bachelor’s degree preferred.
Microsoft Excel, Microsoft Office, ERP systems, SAP, Power BI, Smartsheet, CRM systems, customer portals
1w
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Clinic Manager CCTB
Tomball, Texas, United States
OnsiteFull Time
Master's in nursing, social work, or clinical mental health (or equivalent), current clinical license (LPC/LPC-A/LMSW/LCSW/LMFT/RN), BLS, de-escalation training, strong English communication, knowledge of regulatory standards.
2mo
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8554 - Assistant Store Manager PT
Rosenberg, Texas, United States
OnsitePart Time
Supervising store associates, driving sales and KPIs, managing inventory and cash handling, operating MPOS/POS systems, scheduling, training, and handling customer escalations; ability to lift up to 50 lbs and stand throughout shift.
MPOS, Lids Custom, mobile Point-of-Sale
4w
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Nurse Manager -Registered Nurse (Full-Time) - Behavioral Health - $7,500 Sign-On Bonus
Houston, Texas, United States
OnsiteFull Time
5+ YOE2+ MgmtBSN required, current Texas RN licensure, CPR and hospital de-escalation certifications, 5 years psychiatric experience and 2 years management experience.
1w
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Project Logistics Customer Excellence Supervisor
The Woodlands, Texas, United States
OnsiteFull Time
7+ YOE3+ Mgmt7+ years in project logistics or freight forwarding, 3+ years leading customer service/operations teams, strong commercial/P&L experience, CRM and escalation management, authorized to work in the U.S.
Artificial Intelligence (AI)
1mo
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Cost Analyst II
Baton Rouge or Houston
OnsiteFull Time
5+ YOEPrepare and coordinate project cost reports, ensure accuracy and timeliness, liaise with project management, perform cost escalation evaluations, and make site visits; typically requires a university degree or equivalent and 5+ years' experience.
2mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
1w
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Vice President Joint Venture Partnerships
Fort Lauderdale or Houston
OnsiteFull Time
10+ YOE10+ years in partnership or JV management with executive relationship building, governance, commercial acumen, escalation management, and cross-functional leadership.
3mo
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Dietary Aide
Houston, Texas, United States
OnsiteAll Commitments Available
1+ YOEHigh school diploma or equivalent; 1 year institutional or commercial food service preferred; Food Handlers Certification; training in behavioral management and de-escalation; certification in behavior management.
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