Lighthouse Point • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Lighthouse Point • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Lighthouse Point • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Lighthouse Point • 50 milesRemote · Hybrid · Onsite · Field · All Environments
57 escalation manager jobs at 31 companies in Lighthouse Point, FL
2mo
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Field Manager
Tamarac, Florida, United States
FieldFull Time
5+ YOEBachelor's preferred; 5+ years in field operations or deployment management; experience with multi-site deployments and managing field technicians; strong leadership, scheduling, KPI and escalation management skills.
2mo
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Principal Delivery Executive - Service Delivery Manager (Tampa, FL, US)
Miami or Tampa
$118k-$270k/yr OnsiteFull Time
Lead end-to-end IT infrastructure service delivery, ensure SLA and contractual compliance, own account financials, drive service governance and continuous improvement, and act as executive escalation for client issues; ITIL V3 Foundation required.
1mo
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Telecare Team Manager
Miramar, Florida, United States
OnsiteFull Time
2+ YOE2+ MgmtActive RN license, ADN required, 2+ years hospice nursing, 2+ years leadership/management in call center or clinical operations, proficiency with Microsoft Office, experience managing clinical escalations and root cause analysis.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
1mo
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Store Manager - Aventura Mall
Aventura, Florida, United States
OnsiteFull Time
Manage daily store operations, lead and schedule staff, handle inventory and cash procedures, enforce SOPs, resolve customer escalations, and maintain store appearance and safety.
3mo
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Assistant General Manager
Pinecrest, Florida, United States
$45k-$50k/yr OnsiteFull Time
1+ MgmtEducation: High School Diploma or equivalent. 1+ year management experience. 4+ years customer-facing experience preferred. Strong communication, de-escalation, and leadership skills. Flexible evenings/weekends/holidays.
5d
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Retail Assistant Store Manager-Centro City
Miami, Florida, United States
$20-$25/hr OnsiteFull Time
Prior management experience, preferably in retail; proven sales, customer experience, and operational results; communication, coaching, adaptability, de-escalation, and customer-focused selling skills.
DailyPay, Employee Assistance Program (EAP), Care.com, Guild
3w
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Technical Support Team Manager - Drone Operations
Riviera Beach, Florida, United States
HybridFull Time
Experienced people manager with deep hands-on hardware and software technical skills, networking and remote troubleshooting, scripting (Python), automation and generative AI experience; able to lead escalations and manage KPIs, SLAs, and outsourced vendors.
Windows, Linux, Python, Zapier, Make, Torq, ChatGPT, Claude, Gemini
3w
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ServiceNow Queue Manager
Fort Lauderdale, Florida, United States
OnsiteFull Time
3+ YOE3+ years ServiceNow experience, familiarity with ERP and asset tracking, SLA monitoring and escalation, intermediate Excel, strong communication and attention to detail; U.S. citizenship required.
ServiceNow, ERP, CMDB, Microsoft Excel
3w
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Manager, Guest Experience
Fort Lauderdale, Florida, United States
OnsiteFull Time
2+ YOE2+ years guest services experience required; managerial experience preferred. Bachelor's degree preferred. Strong leadership, customer service, de-escalation, training, organizational skills, Microsoft Office and scheduling/payroll software experience, availability nights/weekends/holidays.
Microsoft Office, scheduling and payroll software
2mo
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Customer Service & Account Manager
Miami, Florida, United States
HybridFull Time
5+ YOE2+ MgmtBachelor's preferred; 5+ years customer service or sales support experience; 2–4 years leadership preferred; strong escalation, QA, coaching, and KPI experience; ERP/CRM (Great Plains, Zendesk, 4Voice) preferred.
Great Plains, Zendesk, 4Voice
2mo
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Risk Management/ Medical record
Boca Raton, Florida, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical healthcare, risk management, business or related; supervisory experience; certifications in CPR and de-escalation/restraint; knowledge of clinical risk, incident reporting, and compliance.
2d
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Product Support Specialist
Miami or New York City or Denver or Dallas
$20-$31/hr RemoteFull Time
Technical support, client onboarding, or healthcare/technology operations experience preferred. Requires organized problem-solving, accurate configuration, documentation, clear communication, and ability to work independently and escalate issues appropriately.
Single Sign-On (SSO), Client Implementation Hub (CIH), H1, ClearCost, Iterable
1mo
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Supervisor of Resolutions / Escalations
Sunrise, Florida, United States
$60k/yr OnsiteFull Time
3+ Mgmt3+ years supervisory experience in escalations or customer service, strong coaching and analytical skills, proficiency with Microsoft Office/Excel, experience managing KPIs and process improvements; bachelor's degree preferred.
Microsoft Office, Microsoft Excel
1mo
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Construction Cost Estimator
Miami, Florida, United States
OnsiteFull Time
Prior cost estimating experience on large or complex building/infrastructure projects; ability to prepare multi-phase estimates, perform material takeoffs, read drawings/specs, obtain vendor quotes, apply cost escalations, and use MS Office and cost estimating software.
Microsoft Office, cost estimating software
3mo
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FINRA Supervisory Specialist - PNC Wealth Management
Pittsburgh or Bellaire or Bridgewater or Raleigh or Birmingham or Dallas or Cleveland or Ann Arbor or Orlando or Phoenix or Charlotte or Cherry Hill or Jacksonville or Columbus or Miami
$45k-$142k/yr OnsiteFull Time
2+ YOESupervise and review trades, ensure regulatory compliance, coach staff, and manage escalations across regions.
3w
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Vice President Joint Venture Partnerships
Fort Lauderdale or Houston
OnsiteFull Time
10+ YOE10+ years in partnership or JV management with executive relationship building, governance, commercial acumen, escalation management, and cross-functional leadership.
3w
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Client Success Representative (Remote, Contract)
Poland or Boca Raton
RemoteContract
Proven client-relationship experience, strong communication and interpersonal skills, ability to manage priorities, handle escalations, and perform administrative tasks.
3w
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Compliance Lead
Plantation, Florida, United States
OnsiteFull Time
5+ YOE5+ years regulatory compliance or municipal permitting experience; supervisory/lead experience; strong statutory research, professional writing, escalation, and stakeholder-management skills.
Microsoft Office, Google Workspace, CRM systems, Permit Hub, document-management systems
1mo
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Office Support Supervisor Florida
Jupiter, Florida, United States
$47k-$71k/yr OnsiteFull Time
Supervise front desk, clinical support and administrative staff; manage schedules, patient flow, inventory, audits, and service recovery; provide operational troubleshooting and escalation.
1w
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Treasury Management Implementation Quality Control Specialist
Coral Gables, Florida, United States
HybridFull Time
2+ YOERequires 2–4 years in treasury management operations, financial services quality control, or banking; knowledge of treasury products, documentation review, workflow analysis, risk mitigation, and discrepancy escalation.
Automated Clearing House (ACH), Positive Pay
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