44 escalation manager jobs at 33 companies in Lutz, FL
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Human Performance Operations Manager
Tampa or United States or North America
$111k-$150k/yrOnsiteFull Time
General Dynamics Information TechnologyNew York Stock Exchange: GD: Provider of enterprise IT services and defense solutions.
7+ YOEBachelor’s degree and 7+ years in operations, program management, or military support; staffing, data tracking, communication, escalation, credentialing, and clearance-process experience required.
Amerit Fleet Solutions: Provider of customized fleet maintenance and management solutions.
Experience with electric and/or autonomous vehicles required; proven team leadership, HR management, technician development, KPI-driven problem solving, and customer-facing escalation skills.
Principal Delivery Executive - Service Delivery Manager (Tampa, FL, US)
Miami or Tampa
$118k-$270k/yrOnsiteFull Time
CapgeminiEuronext Paris: CAP: Global leader in consulting, digital transformation, and engineering services.
Lead end-to-end IT infrastructure service delivery, ensure SLA and contractual compliance, own account financials, drive service governance and continuous improvement, and act as executive escalation for client issues; ITIL V3 Foundation required.
Metrea: Private defense contractor providing commercial effects-as-a-service aviation, surveillance, refueling, cyber, and simulation solutions to national-security partners.
7+ YOEFAA A&P required and IA preferred, with 7+ years in aircraft maintenance or airworthiness. Requires FAA regulatory knowledge, maintenance planning, configuration control, records management, technical escalation, and U.S. work authorization.
Lids: The largest licensed sports retailer in North America.
Manage store operations and associates, drive sales and merchandising, enforce policies, and handle customer escalations; ability to lift up to 50 lbs and work standing shifts.
B&B Theatres: Family-owned cinema chain operating movie theatres and entertainment venues.
Requires experience managing diverse teams and daily operations, including hiring, training, facility maintenance, vendors, safety, equipment issues, and guest escalations. Driver license, vehicle insurance, and regular opening or closing availability required.
Tampa or Hillsborough County or Pinellas County or Pasco County or Polk County or Hernando County
$48k-$50k/yrOnsiteFull Time
Metropolitan Ministries: Faith-based nonprofit providing food, shelter, education, counseling, and employment services to homeless and at-risk Tampa Bay families.
3+ YOERequires 3-5 years of case management experience, computer literacy, strong communication skills, crisis de-escalation ability, a valid driver's license, clean driving record, and English proficiency; bachelor's degree preferred.
B&B Theatres: Family-owned cinema chain operating movie theatres and entertainment venues.
Experience managing large diverse teams, daily business operations, facility maintenance, vendors, safety compliance, guest escalations, and equipment issues; driver license, vehicle insurance, and opening or closing availability required.
LifeCare Home Health & Hospice Family: Privately held home health, hospice, and in-home care network serving patients and families across five U.S. states.
2+ YOEActive unencumbered RN or LPN/LVN license, 2–3 years clinical nursing experience, strong triage and clinical decision-making skills, de-escalation ability, and EVV or care management software experience preferred.
Plasma-Therm: U.S. semiconductor equipment manufacturer providing plasma etch, deposition, thermal-processing, and plasma-dicing systems for microelectronics manufacturers and researchers.
5+ YOE3+ MgmtBachelor's in engineering or equivalent experience, 5–7 years semiconductor field engineering, 3+ years supervisory experience, strong electro-mechanical and vacuum knowledge, crisis escalation and customer communication skills, ability to travel 25–30%.
Activated Insights: Private U.S. software providing recruitment, training, retention, and experience-management tools to long-term and post-acute care providers.
4+ YOERequires 4+ years in technical product ownership, solutions engineering, integration analysis, or escalated application support; REST API, data mapping, authentication, integration, agile, and backlog experience.
Ensemble Health Partners: Technology-enabled revenue cycle management solutions for health systems.
5+ YOESenior executive with 5+ years leading enterprise-level client partnerships and revenue cycle operations in healthcare; executive presence with C-suite stakeholders; experience with governance, escalations, and leading senior teams; comfortable with ~75% travel.
Raymond James Bank, N.A.: Florida-chartered commercial bank providing corporate, real-estate, lending, deposit, and personal banking services to individuals and businesses.
1+ YOEAdvanced knowledge of securities-based lending, loan structure, collateral and documentation; strong communication, escalation management, and coaching experience.
WiproNYSE: WIT: Global information technology, consulting, and business process services.
Provide technical support for client inquiries, manage transactions to meet SLAs, document interactions, follow processes, update RAVE, and escalate issues as needed.
Atlanta or La Vista or Oakdale or Scottsdale or St. Petersburg
$85k-$105k/yrHybridFull Time
Osaic: Private U.S. wealth-management firm supporting financial professionals and institutions with brokerage, advisory, technology, and back-office services.
7+ YOERequires 7+ years of financial services experience, complex escalation resolution, root cause analysis, process improvement, advanced communication, analytical, organizational, and stakeholder management skills.
Allied Universal: Global security and facility services.
High school diploma or equivalent, strong oral and written communication, conflict de-escalation, emergency response, traffic management, parking regulation knowledge, and sound judgment required.
Lifepoint Behavioral Health: Private Lifepoint Health behavioral healthcare division providing inpatient and outpatient treatment for children, adults, and seniors.
1+ YOEHigh school diploma/GED required; one year of health information management experience preferred. Requires de-escalation certification within 30 days and before patient contact, plus healthcare regulatory knowledge.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
GEICO: A leading provider of auto and property insurance.
Prior supervisory experience (call center or insurance preferred), coaching and communication skills, ability to manage 10-12 reps, handle escalations, audit performance, and stay current on insurance updates.