116 escalation manager jobs at 59 companies in Malvern, PA
1mo
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Service Delivery, Client Mgmt, Project Manager
Glassboro, New Jersey, United States
$82k-$130k/yr OnsiteFull Time
6+ YOEExperience in client relationship management, cybersecurity incident detection & response, SLA/SLO management, FedRAMP/DoD IL compliance, reporting and data analysis, escalation handling, and use of AI for service improvement.
Artificial Intelligence (AI)
16h
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Senior Account Manager
Blue Bell or Maple Shade
$55k-$65k/yr OnsiteFull Time
Oversee account managers, manage customer and vendor scopes of work, monitor service milestones, review margins, enforce compliance, resolve escalations, and complete management reports.
2d
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Help Desk Manager
Trenton, New Jersey, United States
$60-$64/hr HybridFull Time, Contract
5+ YOE5+ MgmtRequires 5+ years each in help desk management, incident management, ticketing systems, customer support, and escalation management, plus experience leading support teams, managing SLAs/KPIs, workflows, reporting, and Salesforce Service Cloud.
Salesforce Service Cloud, mouse, keyboard, monitor
2w
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CASE MANAGER CMIS
Philadelphia, Pennsylvania, United States
$22/hr FieldFull Time
2+ YOEBachelor’s degree in a human services field, two years of youth behavioral health experience, behavioral interventions, case management, crisis de-escalation, driver’s license, and personal vehicle.
Community Behavioral Health (CBH)
3w
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Manager - Risk Management
Kennett Square, Pennsylvania, United States
OnsiteFull Time
1+ MgmtBachelor's in clinical/risk/business required; Master’s preferred. 1+ years supervisory experience. Certifications in health care risk management/safety/process improvement preferred. CPR and de-escalation/restraint required.
2mo
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6313 - Store Manager
Wilmington, Delaware, United States
$17-$19/hr OnsiteFull Time
Proven supervisory and retail management skills including hiring, training, scheduling, cash handling, inventory control, visual merchandising, customer escalation resolution, and ability to occasionally lift 50 lbs and travel overnight.
MPOS, Lids Custom, mobile Point-of-Sale
2w
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District Sales Manager
Philadelphia or Pennsylvania
$332k-$457k/yr RemoteFull Time
Requires SaaS architecture knowledge, preferably in networking or security, channel sales experience, sales pipeline results, team leadership, client escalation management, and strong communication and consensus-building skills.
SaaS
2mo
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Shelter Safety Manager
Philadelphia, Pennsylvania, United States
$22-$24/hr OnsiteFull Time
3+ YOE3+ Mgmt3+ years supervisory/shift leadership in residential/shelter or 4+ years working with at-risk youth; trauma-informed care, crisis intervention, de-escalation, documentation, and electronic case management proficiency.
1mo
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Manager, Technical Support
Philadelphia, Pennsylvania, United States
HybridFull Time
5+ YOE2+ MgmtBachelor's degree,5+ years technical support experience,2+ years managing support teams,experience with payments and POS/PMS (Micros,Opera,Aloha,InfoGenesis),24/7 escalation management and after-hours availability,strong communication and leadership.
Micros, Opera, Aloha, InfoGenesis
4w
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Office Manager
Sinking Springs, Pennsylvania, United States
$17-$18/hr OnsiteFull Time
High school diploma, valid non-commercial driver's license, proficiency with Microsoft Office and EHR, ability to multi-task, strong interpersonal and analytical skills, and training in crisis de-escalation and restraint reporting.
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, EHR
1w
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Assistant Manager
Montgomeryville, Pennsylvania, United States
OnsiteFull Time
2+ MgmtProven leadership in fast-paced specialty retail preferred, with communication, coaching, de-escalation, planning, delegation, problem-solving, and decision-making skills; must be at least 21 and lift up to 40 lbs.
2mo
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HR Manager - Operations
Lehigh Valley, Pennsylvania, United States
$79k-$116k/yr OnsiteFull Time
7+ YOE3+ MgmtBachelor's degree preferred in HR/Business; 7+ years HR experience with 3+ years HR management; PHR/SPHR preferred; strong judgment, de-escalation, communication, Microsoft Office and HRIS knowledge; travel willingness; Spanish preferred.
Microsoft Office, HRIS
1w
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, cross-functional collaboration, KPI experience, process compliance, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
1mo
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
1w
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Retail Store Manager - Market Common Myrtle Beach
Myrtle Beach or United States or Los Angeles or Philadelphia or San Francisco or Washington
OnsiteFull Time
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, team development, communication, coaching, and conflict de-escalation skills.
2mo
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Assistant Store Manager
Trenton or Fairless Hills
$17-$17/hr OnsiteFull Time
Supervise retail sales staff, adjust schedules, train and evaluate employees, track results, resolve escalated customer complaints; prior retail or customer service experience and strong communication and leadership skills required.
1mo
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Nurse Manager (RN) - Days
Reading, Pennsylvania, United States
OnsiteFull Time
2+ YOE1+ MgmtCurrent state RN license, CPR and de-escalation/restraint certification, 2 years RN experience (1 year admin/charge RN preferred), BSN preferred, ability to oversee nursing operations and ensure regulatory compliance.
1mo
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Residential Counselor Manager
Camden, New Jersey, United States
$58k-$63k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree in social work, psychology or related field; valid driver's license; 4 years direct care with youth in behavioral health or institutional setting; 1 year supervisory experience; First Aid and CPR; ability to perform therapeutic holds and de-escalation.
1mo
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Newtown Square (Hybrid)
Newtown Square, Pennsylvania, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or consulting; ability to drive retention, manage escalations, understand AI fundamentals, strong business acumen, problem solving, and English proficiency.
S/4HANA, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud
1mo
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Client Service Manager, East
Mount Laurel Township, New Jersey, United States
$48k-$72k/yr OnsiteFull Time
4+ YOEHigh school diploma, AZ Health license, 4+ years client/customer service or benefits experience in healthcare or call-center setting; strong written/verbal communication; Microsoft Word/Excel proficiency; experience with databases and escalations.
Microsoft Word, Microsoft Excel, Salesforce, Box
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