188 escalation manager jobs at 145 companies in Maspeth, NY
1mo
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Escalation Manager
Austin or New York City
$105k-$143k/yr OnsiteFull Time
5+ YOE5+ years in TAM/enterprise support/incident or technical program management in B2B SaaS; technical literacy, exceptional communication, crisis leadership, cross-functional influence, and root-cause orientation.
2w
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3mo
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Principal Escalation Engineer
Charlotte or Jacksonville or New York City
$147k-$238k/yr RemoteFull Time
Senior escalation role requiring networking, troubleshooting, and customer management.
BGP, OSPF, Wireshark, VPNs, IPSec, SSL, TCP/IP
1w
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CPC Denials Escalation Analyst
West Long Branch, New Jersey, United States
$35-$38/hr OnsiteFull Time
5+ YOERequires CPC, CPB, or AHIMA associate degree; 5+ years of revenue cycle management experience; CPT, HCPCS, and charge capture knowledge; and Athena, Epic, or comparable PM/EHR experience.
Athena, Epic, PM/EHR, CPT, HCPCS
3mo
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Community & Executive Escalations Program Manager
San Francisco or New York City
$210k-$260k/yr HybridFull Time
6+ YOE6+ years in community/trust & safety/escalations or related roles; hands-on incident/escalation management; strong written communication and judgment; cross-functional coordination; familiarity with social listening; bachelor’s degree or equivalent.
1mo
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Service Manager 2
New York City, New York, United States
OnsiteFull Time
Experience managing P&L, SLAs, KPIs, and performance metrics; ability to manage projects, escalate issues, and influence multi-tier management; US work authorization required.
ServiceNow
1mo
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Engagement Manager
New York City or Israel
$110k-$140k/yr HybridFull Time
3+ YOE3+ years managing enterprise implementations or client-facing project delivery; strong relationship and escalation management; experience with SaaS and project tools (Jira, Monday.com); able to coordinate technical teams and manage account health.
Jira, Monday.com
3w
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Partner Operations Manager
New York, New York, United States
$110k-$140k/yr OnsiteFull Time
3+ YOE3+ years in partner/partner operations, program or business operations; strong project management, cross-functional coordination, escalation management; advanced Excel/Google Sheets and Looker experience.
Microsoft Excel, Google Sheets, Looker
2mo
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General Manager, Site Operations
Charlotte or Los Angeles or New York City or London or Abu Dhabi or Amsterdam or Hong Kong or Madrid or Mexico City or Toronto or Paris or Sydney
OnsiteFull Time
5+ YOE5+ years operations or project delivery experience; strong operational leadership, cross-functional coordination, scheduling, reporting, escalation management, and matrix influence in production or live-event environments.
1w
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Release Manager - Client Implementations
Lincoln or Alpharetta or Berkeley Heights
$68k-$120k/yr OnsiteFull Time
8+ YOERequires 8+ years in release or implementation management, deployment coordination, technology operations, or related work; strong change governance, stakeholder coordination, communication, analytical, and escalation skills.
1mo
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Technical Account Manager
Hauppauge, New York, United States
OnsiteFull Time
5+ YOE5+ years in MSP/IT services with client-facing account management or vCIO experience; proven team leadership; experience with managed services, SLAs, escalations; strong communication and organizational skills; experience with legal/professional services preferred.
iManage, NetDocuments
1mo
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Assistant Project Manager II
New York, New York, United States
$85k-$160k/yr OnsiteFull Time
1+ YOE1–3 years supporting technical/engineering projects; strong planning, communication, and time-management; proficiency with Microsoft Project, Smartsheet, and Microsoft Office; ability to read technical drawings and escalate risks.
Microsoft Project, Smartsheet, Microsoft Office
2mo
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Senior Manager, Student Success
New York City, New York, United States
OnsiteFull Time
5+ YOE5+ years leading and scaling operations or customer-success teams in high-growth marketplaces; experience managing small teams, handling escalations, building SOPs, and using CRMs (HubSpot, Salesforce, Airtable).
HubSpot, Salesforce, Airtable
1mo
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Service Management Consultant - Major Incident Manager
Bridgewater or Warren
$56k-$109k/yr OnsiteFull Time
Lead onshore/offshore incident teams, declare and manage major incidents, ensure SLA adherence, coordinate service restoration, escalate operational issues, ITIL knowledge and 24x7 shift experience required.
4w
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Manager, Vendor Management
Secaucus, New Jersey, United States
$150k-$160k/yr HybridFull Time
5+ YOEBS or equivalent,5+ years related experience in IT/finance/procurement/vendor management,advanced Microsoft desktop skills,strong leadership,negotiation,technical writing,and escalation management.
Clarity, BeeLine, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1mo
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Account Manager, Technical
New York, New York, United States
$63k-$113k/yr OnsiteFull Time
High school diploma/GED required; preferred 2-4 years managing technical projects; skills in escalation management, root cause analysis, technical account management, communication and customer service.
3w
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Customer Service Manager
Hauppauge, New York, United States
HybridFull Time
Proven customer service leadership with coaching, KPI and SLA management, escalation resolution, CRM proficiency, and cross-functional collaboration.
Salesforce, ERP, CRM
1mo
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Client Success Manager
Hackensack, New Jersey, United States
$100k-$125k/yr OnsiteFull Time
5+ YOE5+ years in healthcare account management or RCM, strong healthcare operations knowledge, client relationship and escalation management, reporting literacy, and excellent communication and organizational skills.
PowerBI, Microsoft Office, EMR
1mo
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Manager, Investor Services
United States or New York City or Columbus or Austin or San Francisco
$147k-$203k/yr RemoteFull Time
5+ YOE5+ years in operations or program management; experience leading complex cross-functional initiatives, operational execution, escalation management, governance, stakeholder influence, and strong written/verbal communication.
ChatGPT, Glean, Claude, Delphina
1w
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STORE FRONT MANAGER
Brooklyn, New York, United States
OnsiteFull Time
Requires strong English communication, customer service, de-escalation, multitasking, prioritization, inventory management, electronics repair, and ability to work in structured and unstructured environments.
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