86 escalation manager jobs at 44 companies in Moosup, CT
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Accounts Receivable Escalation Specialist
Framingham, Massachusetts, United States
$55k-$75k/yrOnsiteFull Time
Staples: Office supplies, technology products, and business solutions retailer.
1+ YOEBachelor's degree or equivalent experience, 1+ year in accounts receivable, order-to-cash, or escalation management, and knowledge of AR processes and ERP systems.
The Home DepotNYSE: HD: World's largest home improvement specialty retailer.
10+ YOEOversee installation lifecycle, lead field teams, manage scheduling, inspections, customer escalations, and job financials; 10 years experience and bachelor's degree preferred; must be 18 and legally authorized to work.
SS&C TechnologiesNASDAQ: SSNC: Global provider of financial services and healthcare technology solutions.
5+ YOE2+ MgmtBachelor’s degree in a business-related field, 5+ years in investor services or fund administration, and 2+ years managing people. Requires client escalation, process improvement, compliance, and fund operations experience.
East Hartford Public Schools: Government-run Connecticut public school district providing prekindergarten-through-grade-12 education to East Hartford students.
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
Aspen Aerogels Rhode Island, LLC: U.S. manufacturing subsidiary producing aerogel insulation and thermal-barrier materials for energy, building, and electric-vehicle customers.
8+ YOE3+ Mgmt8+ years quality experience in automotive manufacturing, 3+ years people leadership, strong knowledge of IATF 16949/ISO 9001, APQP/PPAP, PFMEA, SPC, MSA, 8D, supplier quality and customer escalation management.
Voya FinancialNYSE: VOYA: Financial, retirement, investment, and insurance.
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
First Tech Federal Credit Union: Member-owned, not-for-profit federal credit union serving technology companies, employees, and families with banking and lending services.
6+ YOERequires 6–8 years in vendor governance, SLA management, and escalation frameworks; vendor scorecards, QBRs, TPRM, executive communication, and stakeholder management experience; bachelor’s degree or four additional relevant years.
Service Level Agreement (SLA), Third-Party Risk Management (TPRM), Governance, Risk, and Compliance (GRC)
Bath & Body WorksNYSE: BBWI: Specialty retailer of home fragrances and personal care products.
2+ MgmtRequires 2+ years of management experience, preferably in retail, with sales, customer experience, operational results, communication, coaching, and conflict de-escalation skills.
Chrysalis Center: Connecticut nonprofit providing housing, food, recovery, community support, and employment services to people and families facing poverty.
1+ YOEBachelor's degree plus 1–2 years in mental health or substance abuse, or a master's degree in lieu of general experience. Requires driver's license, reliable vehicle, computer proficiency, crisis de-escalation, and case management experience.
High Point Treatment Center: Nonprofit Massachusetts behavioral health provider treating substance use and mental health disorders for individuals, families, and communities.
1+ YOERequires high school diploma/GED, one year of substance use treatment experience preferred, valid driver's license, CPR, de-escalation certification, computer skills, and knowledge of substance use and mental health.
Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
Barnes Aerospace: Private aerospace component manufacturer and repair provider serving commercial aviation, defense, industrial, and space customers.
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
Compugen: Canadian privately-owned IT services provider and technology integrator helping organizations with infrastructure, cloud, security, and managed services.
Lead associate providing frontline technical leadership, escalation, and deployment governance during cutovers and revisits; on-call coverage and coordination with technicians.
Southbridge Public Schools: Public school district serving Southbridge students from pre-kindergarten through grade 12 in six schools.
Associate degree required; support teachers in classroom instruction, behavior management, student monitoring, documentation, and use of district training in physical management and de-escalation.
Behavior Technician - Global Communications Academy - (N140-2627)
Hartford, Connecticut, United States
$58k-$70k/yrOnsiteFull Time
Hartford Public Schools: Public PreK–12 school district serving students from Hartford and nearly 70 surrounding Connecticut towns.
Bachelor's degree required. Requires behavior management, de-escalation, crisis management, data analysis, documentation, and professional communication skills; CPI completion is required after hire.
Raymour & Flanigan: Furniture and mattress retailer based in the Northeastern US.
Requires friendly professional service, strong communication, interpersonal, organizational, listening, multitasking, problem-solving, and escalation-management skills in a fast-paced retail environment.
TD Bank GroupTSX, NYSE: TD: Diversified Canadian multinational banking and financial services.
Supervise daily store operations, ensure policy compliance, mitigate risk, support teller and platform functions, manage customer escalations, and drive customer and sales objectives.
House of Hope CDC: Rhode Island nonprofit community development providing affordable housing and homelessness services to individuals and families.
Requires compassion, crisis recognition, de-escalation, communication, confidentiality, problem-solving, teamwork, time management, and knowledge of health, benefits, addiction, and housing resources.
Norwich Public Schools: Public Connecticut school district serving Norwich students from early learning through adult education.
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
Encore Fire Protection: Private U.S. fire-protection serving commercial facility owners and contractors with testing, installation, maintenance, and repairs.
4+ YOE2+ Mgmt4+ years AR/collections experience in high-volume B2B, 2+ years supervisory experience, hands-on Esker experience, ERP integrations knowledge, ability to improve processes and manage escalations.
Esker, HighRadius, Sidetrade, Billtrust, Sage 300 CRE, Oracle, NetSuite