49 escalation manager jobs at 30 companies in Connecticut
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Senior Manager, Escalation & Defect Management, Product Growth Enablement
Connecticut, United States
$83k-$183k/yr RemoteFull Time
7+ YOE7+ years experience (healthcare preferred), 3+ years cross-functional product/sales/enablement or operations experience, SharePoint and Power BI experience, strong communication and delivery skills; bachelor’s degree preferred.
SharePoint, Power BI
2w
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Program Manager
Hartford, Connecticut, United States
$65k-$67k/yr OnsiteFull Time
3+ YOE3+ MgmtBachelor’s degree, 3–5 years of administrative and supervisory experience in behavioral health or equivalent, valid driver’s license, vehicle, registration, insurance, crisis de-escalation, and Microsoft applications proficiency.
Microsoft Office, Electronic Health Record (EHR)
1mo
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Behavior Manager
East Hartford, Connecticut, United States
OnsiteFull Time
Provide classroom behavior management, de-escalation, supervision, implement treatment plans, complete behavior tracking, and collaborate with staff; some college coursework and experience with disruptive behavior preferred.
2w
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Case Manager - FT (59666)
Bridgeport, Connecticut, United States
OnsiteFull Time
1+ YOEProvide case management for adults in a residential recovery house: assessments, referrals, discharge planning, group facilitation, medication monitoring, documentation, and crisis de-escalation.
Accumedic
2mo
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Plan Management Manager
Hartford or Connecticut
$97k-$122k/yr HybridFull Time
6+ YOE2+ MgmtBachelor's degree in business or equivalent; 6+ years in plan management/retirement services with 2+ years supervisory experience; strong leadership, KPI monitoring, escalation handling, and operations/process improvement skills.
2w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
3w
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Customer Service Manager- Onsite in East Granby, CT
East Granby, Connecticut, United States
OnsiteFull Time
5+ YOE5+ years customer-facing experience in manufacturing or aerospace, bachelor preferred or equivalent experience, strong customer relationship and escalation skills, export compliance experience (DECA) and ERP/CRM familiarity, ability to interpret delivery and quality metrics.
SAP, SFDC, Salesforce, EDI
1mo
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Residential Coordinator Supervisor
Washington, Connecticut, United States
$23-$26/hr OnsiteFull Time
Must be 21+, valid driver’s license, experience in human services with children/adolescents, supervisory skills, ability to de-escalate, document incidents, and manage campus safety; bachelor’s preferred.
1w
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
3w
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Customer Service Lead starting at $19 hourly
Waterford, Connecticut, United States
$19/hr OnsiteFull Time
Provide friendly customer service, manage deliveries and payments, resolve escalated issues, support a small team, and work retail schedules including nights, weekends, and holidays.
CRM (Customer Relationship Management), Ticketing system
1mo
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Customer Operations Team Lead
Stamford, Connecticut, United States
$75k-$110k/yr OnsiteFull Time
Experience leading customer operations teams, coaching and developing staff, managing escalated issues, strong communication and organizational skills; high school diploma required, college preferred.
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
2w
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Registered Behavior Technician
Torrington, Connecticut, United States
$21-$25/hr OnsiteFull Time, Temporary
Behavior management knowledge, PMT training, crisis prevention and de-escalation skills; advanced degree preferred or ParaPathways exam. RBT credential required within 100 days.
2mo
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Full-Time Residential Support Staff - Stamford, CT
Stamford, Connecticut, United States
OnsiteFull Time
Previous experience in behavioral health residential settings, HS diploma or GED, crisis management training/experience, ability to document protocols, perform de-escalation and support recoverees.
4d
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Special Education Paraeducator
Norwich, Connecticut, United States
$24/hr OnsiteFull Time
Requires an associate degree, 60 college credits, or passing the Parapro Exam. Experience with children preferred; requires communication, behavior management, de-escalation, and student support skills.
1mo
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Guest Relations Specialist
Wilton, Connecticut, United States
OnsiteFull Time
3+ YOE3+ years customer-facing experience, strong written and verbal communication, ability to manage escalations, calm under pressure, customer-first mindset, available for after-hours support.
2d
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Behavior Technician
Manchester, Connecticut, United States
OnsiteFull Time
Experience with students displaying challenging behaviors; knowledge of de-escalation, behavior management, intensive interventions, safe school practices, documentation, communication, and emotionally charged situations. Bachelor's degree preferred.
3w
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Behavior Aide
Hartford, Connecticut, United States
$19-$21/hr OnsiteFull Time
Bachelor's degree required; preferred experience implementing behavioral interventions for students with intensive behavioral needs; ability to implement behavior plans, de-escalation, crisis management, data collection, and provide personal care.
1mo
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Analyst, Fraud Risk Management
Southington, Connecticut, United States
$60k-$70k/yr OnsiteFull Time
3+ YOEAnalyze transactions and accounts to identify anomalous activity, document findings, escalate risks, interact with clients and colleagues, and recommend fraud prevention updates.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
3w
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ABA TRAINER
North Haven, Connecticut, United States
$24/hr OnsiteFull Time
High school diploma required; work with students aged 3–22 using ABA methods; training toward RBT and de-escalation/physical management provided; able to work in fast-paced school setting.
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