75 escalation manager jobs at 49 companies in Morrow, GA
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
HybridFull Time
5+ YOE1+ MgmtManage escalation queue, coach live escalations, document cases, ensure risk standards and documentation; leadership experience in call center or banking operations.
2mo
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Escalation Manager - Customer Care Centers
Little Rock or Alpharetta
OnsiteFull Time
5+ YOE1+ MgmtHigh school diploma required (BA preferred). 5+ years in call center/customer service/banking ops,2+ years in contact center risk/fraud/escalations,1+ year leading frontline teams; strong judgment, documentation, and communication skills.
3w
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Manager, PMO
Atlanta, Georgia, United States
HybridFull Time
People-management experience, ability to validate project health and financials against evidence, coach project managers, apply PMO governance proportionately, lead customer escalations, strong analytical and communication skills, bachelor’s degree or equivalent experience.
1w
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Release Manager - Client Implementations
Lincoln or Alpharetta or Berkeley Heights
$68k-$120k/yr OnsiteFull Time
8+ YOERequires 8+ years in release or implementation management, deployment coordination, technology operations, or related work; strong change governance, stakeholder coordination, communication, analytical, and escalation skills.
3w
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CS Program Manager
Atlanta or Newport News
HybridFull Time
5+ YOE3+ Mgmt5+ years project management experience, 3+ years leading cross-functional teams, BS/BA in engineering, knowledge of warehouse & distribution, client relationship and escalation management; PMP/Scrum certifications desirable.
1d
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Staff Technical Escalations Manager
Seattle or Atlanta
$95k-$145k/yr HybridFull Time
7+ YOERequires 7+ years in technical escalation, incident management, technical account management, or similar customer-facing work, with complex incident leadership, executive communication, process improvement, and cross-functional influence.
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
3w
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Store Manager
Lawrenceville, Georgia, United States
OnsiteFull Time
3+ YOE3+ years retail management experience, P&L and inventory management, team leadership, customer service and escalation handling, local to Lawrenceville or willing to relocate.
3d
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Account Manager
Atlanta, Georgia, United States
HybridFull Time
3+ YOERequires 3+ years in sales, implementation, partner management, customer success, or account management; portfolio growth, retention, expansion, escalation management, data analysis, and executive communication skills.
AI, automation
2w
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Manager I - Clinical Solutions Manager
Las Vegas or Atlanta or Tampa or Indianapolis or Mason or Roanoke or Denver or Colorado Springs or Norfolk
$94k-$162k/yr HybridFull Time
5+ YOEActive unrestricted RN license, minimum 5 years acute care clinical experience, management and escalation resolution experience, knowledge of medical policy and utilization management.
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2w
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Operations Manager
Alpharetta or Atlanta or Milton
OnsiteFull Time
5+ YOE2+ MgmtManage operations and teams to achieve business results, resolve escalations, ensure compliance, coach staff, and drive process improvements; typically requires 5+ years related experience and 2+ years supervisory experience.
5d
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Software Engineering Manager
Wauwatosa or Bellevue or Henrietta or Grand Rapids or Atlanta or Salt Lake City
OnsiteFull Time
8+ YOE3+ MgmtBachelor's degree in a technical discipline, 8+ years of software engineering experience, 3+ years of people management or technical leadership, project delivery, customer leadership, staffing, forecasting, and escalation management.
Warehouse Control System (WCS), Warehouse Execution System (WES), Warehouse Management System (WMS), Enterprise Management System (EMS), Agile
1w
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Call Center Manager
Woodstock, Georgia, United States
OnsiteFull Time
3+ YOERequires 3–5 years of call center management experience, team leadership, KPI reporting, data analysis, customer escalation management, process improvement, advanced Microsoft Office and Excel skills.
Microsoft Office, Microsoft Excel
2w
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Critical Account Manager
Atlanta, Georgia, United States
OnsiteFull Time
3+ YOE3+ years in customer success or account management in B2B SaaS; experience managing complex cross-functional escalations; strong written/verbal communication and organization; familiarity with enterprise accounting or integrations preferred.
Jira, Salesforce, Gainsight
1mo
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Fayetteville, Georgia - District Manager
Fayetteville, Georgia, United States
OnsiteFull Time
2+ YOE2+ MgmtMulti-unit retail management experience, ability to drive sales via metrics, schedule and inventory management, hiring/terminations, customer escalation resolution, valid driver\u0002s license, pass background/drug screening.
Microsoft Office
3w
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Sr Technical Account Manager
Omaha or Norcross
HybridFull Time
5+ YOE5+ years in technical account management or similar, experience with enterprise SaaS/cloud/payments, bachelor\u0019s in CS/Engineering/Info Systems or equivalent, strong communication and escalation management skills.
2d
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Incident Response Senior Manager
Alpharetta or United States
$135k-$145k/yr RemoteFull Time
7+ YOE3+ MgmtRequires 7+ years in incident management or cybersecurity operations, including 3+ years leading incident response; expertise in cyber operations, crisis communication, escalation, and cross-functional response coordination.
SIEM, DLP
3w
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Property Support Manager - Bilingual
Atlanta, Georgia, United States
OnsiteFull Time
5+ YOE5+ years property management experience, financial and budget literacy, strong communication, de-escalation, organizational and leadership skills, proficiency with Microsoft Word/Excel/Outlook and Yardi; valid driver's license and reliable transportation required.
Microsoft Word, Microsoft Excel, Microsoft Outlook, YARDI
3w
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Retail Assistant Store Manager-CUMBERLAND MALL
Atlanta, Georgia, United States
$22-$28/hr OnsiteFull Time
Proven retail management or supervisory experience preferred, strong sales and customer service skills, effective communication, ability to coach and de-escalate, high school diploma or equivalent.
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