91 escalation manager jobs at 59 companies in Newark, TX
2w
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Project Manager Telecom
Plano, Texas, United States
$90k-$110k/yr OnsiteFull Time
10+ YOEResponsible for planning, executing, monitoring, and delivering projects within scope, schedule, budget, and quality standards; manages stakeholders, requirements, risks, reporting, and escalations.
1w
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Executive Services Delivery Manager
Texas or Dallas
OnsiteFull Time
5+ YOERequires 5+ years in service delivery, customer success, or operations leadership; restaurant technology expertise; executive stakeholder management; cross-functional influence; analytical, communication, and escalation-management skills.
Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft Outlook
1mo
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Senior Manager Global Travel Operations (United States)
Atlanta or Charlotte or Chicago or Dallas or Grand Rapids or Hermitage or Minneapolis
OnsiteFull Time
Experience with large travel agency operations, travel category procurement and negotiation, GDS (Amadeus/Sabre), online booking tools, strong Excel/PowerPoint skills, customer service and escalation management, and stakeholder influence.
GDS, Amadeus, Sabre, Online Booking Tools, Microsoft Excel, Microsoft PowerPoint
3w
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Treasury Manager
Dallas or Raleigh
HybridFull Time
7+ YOE7+ years in financial services with derivatives, repo, collateral and dispute management; strong Excel, client escalation, and communication skills.
Microsoft Excel, SWIFT
2mo
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Manager, Customer Support
Chicago or Dallas or Atlanta
$75k-$105k/yr RemoteFull Time
5+ Mgmt5+ years leading contact center or customer support escalation teams; strong data analysis; experience with Jira, Confluence, Salesforce Service Cloud; ability to manage escalations, drive processes, and coach teams. Bachelor’s degree preferred.
Jira, Confluence, Salesforce Service Cloud
2mo
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Customer Relations Manager-Stonebriar
Frisco, Texas, United States
OnsiteFull Time
Customer relations management experience, strong follow-up, ability to handle multiple requests, resolve escalations, teamwork.
2d
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Enterprise Account Manager
Dallas, Texas, United States
$110k/yr HybridFull Time
7+ YOERequires 7+ years in account management, customer success, or revenue ownership, ideally in enterprise logistics accounts, with revenue growth, margin, pricing, QBR, KPI, communication, and escalation-management experience.
EDI, API, TMS, NPS, CSAT
2w
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Regional Quality Manager
DeSoto or Plano or Dallas
FieldFull Time
5+ YOE5+ years quality management in manufacturing, ISO 9001 knowledge, internal auditor experience, structured root cause and CAPA expertise, customer-facing escalation and audit experience, strong coaching and interpersonal skills.
2w
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Technical Account Manager
Dallas, Texas, United States
HybridFull Time
5+ YOE5+ years in technical account management or support engineering; strong experience with APIs, integrations, incident escalation, cross-functional partnership, and communicating technical concepts to executives and engineers.
APIs, PIM
4d
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Service Delivery Manager- Americas
Lewisville, Texas, United States
HybridFull Time
7+ YOEBachelor's degree or equivalent experience, 7+ years in IT service management or delivery, ITIL expertise, ITSM tools experience, escalation management, analytical skills, and strong cross-cultural communication.
ServiceNow, BMC Helix, ITSM, ISO 27001, PCI-DSS
1mo
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Reputation Manager
Plano, Texas, United States
$65k-$85k/yr HybridFull Time
2+ YOE2–4 years in customer support/community/reputation roles; strong written communication, problem-solving, and independent judgment; experience with review platforms and cross-functional escalation.
Zendesk, Intercom, Sprout Social, App Store, Google Play, Trustpilot, G2, BBB
3w
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Senior Director, Escalated Provider Issue Resolution
Dallas, Texas, United States
$197k-$258k/yr RemoteFull Time
12+ YOE7+ Mgmt12+ years in healthcare/payer operations with 7+ years leading managers; experience in escalation management, operating model design, analytics, and stakeholder communication.
Jira, Salesforce, ServiceNow, Zendesk, Microsoft Excel, SQL
2w
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AUTO INSURANCE DISTRICT MANAGER BILINGUAL AMTEX INSURANCE
Dallas, Texas, United States
$45k-$75k/yr FieldFull Time
Manages multiple locations and agents, including hiring, scheduling, performance evaluation, training, discipline, customer service escalation, and operational oversight. Insurance licenses preferred.
2w
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Customer Service Operations Manager
Plano, Texas, United States
OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree,8+ years operational leadership with 5+ years in customer service operations,experience with executive escalations,vendor management,process improvement,and analytics;MBA preferred.
Microsoft Excel, Microsoft PowerPoint, Sprinklr, Tableau, Jira
1d
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Senior Manager, Client Success
Dallas, Texas, United States
HybridFull Time
6+ YOE3+ MgmtRequires 6+ years in client success, account management, operations, or related work and 3+ years leading people. Experience with complex client relationships, KPIs, SLAs, escalations, and cross-functional operations required.
1mo
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Customer Service Manager
Arlington, Texas, United States
$20/hr OnsiteFull Time
Prior retail manager experience preferred, bilingual English/Spanish, high school diploma/GED or relevant experience, ability to work varied shifts including evenings, weekends and holidays, lifting up to 60 lbs, coaching and de-escalation skills.
2mo
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Technical Account Manager- APAC
Sydney or Melbourne or Tel Aviv or Dallas or Australia
OnsiteFull Time
5+ YOE5+ years in technical account management/solutions engineering/post-sales roles in software or cybersecurity; strong technical foundation supporting enterprise IT/SaaS/security; experience with escalations, tickets, and technical project management; excellent communication; familiarity with Salesforce, Jira, Confluence; bachelor's preferred.
Salesforce, Jira, Confluence
3d
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, process compliance, cross-functional collaboration, KPI experience, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
2mo
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Operations Manager - Insurance - Midland
Overland Park or Birmingham or Atlanta or Dallas or Little Rock or Charlotte or McLean
OnsiteFull Time
5+ YOE2+ MgmtManagerial experience with servicing and insurance knowledge, quality control, escalations, problem solving, critical thinking, and ability to work in a fast-paced environment; supervisory experience preferred.
1mo
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Sr. Manager, Next Level Help, Intuit Enterprise Suite
Atlanta or Frisco or Mountain View or San Diego
HybridFull Time
8+ YOE3+ Mgmt8+ years in customer support/customer success/technical services leadership with 3+ years managing managers; Bachelor's required; experience building Tier 3/escalation functions; domain experience with mid-market SaaS accounting/payroll/payments; data-fluent and strong executive communication; up to 15% travel.
Intuit Enterprise Suite, QuickBooks, NetSuite, Sage Intacct
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