31 escalation manager jobs at 22 companies in Oklahoma
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Service Delivery Manager - Tulsa, Oklahoma
Tulsa, Oklahoma, United States
OnsiteFull Time
5+ YOE5+ years in service delivery, customer success, IT operations or MSP roles; bachelor\u0002s degree required; strong ITSM/ITIL knowledge, executive communication, incident/escalation management, and cross-functional coordination skills.
IT Service Management (ITSM), ITIL
3w
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District Sales Manager
Oklahoma, United States
$332k-$457k/yr RemoteFull Time
Proven sales leader with experience in SaaS architectures and networking/security, channel/partner sales, pipeline and forecast management, team building, recruiting, and escalation management.
3w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services or account management; experience leading or mentoring; strong performance management, escalation resolution, and cross-functional coordination skills.
1mo
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Shift Manager
Oklahoma City, Oklahoma, United States
OnsiteFull Time
Supervise shift staff, maintain customer service standards, ensure regulatory compliance, coordinate with departments, and handle escalations.
3w
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Manager, Account Management
Frisco or Edmond
OnsiteFull Time
7+ YOE7+ years in staffing, workforce solutions, client services, or account management; prior leadership or mentoring experience; strong metrics-driven performance management, escalation resolution, and cross-functional coordination skills; HS/GED required; bachelor coursework preferred.
2mo
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Bank Manager
Chickasha, Oklahoma, United States
OnsiteFull Time
2+ MgmtLead and develop staff, manage branch operations and expenses, ensure regulatory readiness, grow deposits and loans, resolve escalations; bachelor's preferred and minimum 2 years supervisory experience; must reside in Oklahoma and pass background and credit checks.
3mo
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Worker's Compensation Manager
Tulsa, Oklahoma, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years workers' compensation/claims experience, bachelor's degree or equivalent, experience with multi-site operations, ability to manage escalated claims and lead claims administration.
4w
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Branch Manager (Vinita, OK)
Vinita, Oklahoma, United States
OnsiteFull Time
Manage day-to-day branch operations, supervise and train staff, drive branch production and account growth, maintain audits and delinquent work, handle escalated customer issues; occasional travel.
3w
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Manager, Operations
Tulsa, Oklahoma, United States
HybridFull Time
4+ YOEMinimum 4 years leading teams in operations, strong leadership, client escalation experience, KPI monitoring, process improvement, HS diploma required, bachelor\u0002s preferred.
1mo
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Clinical Education Manager
Tulsa, Oklahoma, United States
OnsiteFull Time
5+ YOECurrent Oklahoma RN license, BSN required (MS preferred), 5+ years clinical nursing experience, clinical education/staff development experience, 1+ year behavioral health experience, CPR/First Aid, aggression management and trauma-informed de-escalation training.
2w
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Customer Success Manager, Payroll - Emerging Accounts
Austin or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Idaho or Illinois or Indiana or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Mississippi or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
RemoteFull Time
1+ YOE1–3+ years customer success/account management experience with payroll/PEO/HCM accounts, working knowledge of payroll/PEO fundamentals, compliance escalation comfort, Salesforce proficiency, Zendesk/NetSuite familiarity.
Salesforce, Zendesk, NetSuite
1mo
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PRN Mobile Crisis Case Manager
Oklahoma City, Oklahoma, United States
FieldPart Time
Must meet ODMHSAS/HOPE requirements, obtain/maintain DMHSAS CM II certification, complete safety/therapeutic training, may need First Aid/CPR, valid Oklahoma driver license for client transport, strong documentation and de-escalation skills.
6d
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Senior Customer Experience Specialist - Benefits
California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Massachusetts or Maryland or Minnesota or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$106k-$135k/yr RemoteFull Time
Requires strong Benefits product or administration experience in HRIS, payroll, or SaaS; complex escalation management; cross-functional collaboration; QA, coaching, training, problem-solving, and stakeholder management skills.
HRIS, SaaS, User Acceptance Testing (UAT)
1mo
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VP, Global Support & Technical Success
Missouri or Texas or Tennessee or South Carolina or Rhode Island or Pennsylvania or Oregon or Oklahoma or Ohio or New York or New York City or Nevada or New Jersey or Parsippany-Troy Hills or New Hampshire or North Carolina or Montana or Mississippi or Minnesota or Michigan or Maine or Maryland or Massachusetts or Louisiana or Kansas or Indiana or Illinois or Idaho or Iowa or Hawaii or Georgia or Florida or District of Columbia or Connecticut or Colorado or California or Arizona or Arkansas or Alabama or Nebraska or Wisconsin or Washington or Virginia or New Mexico or Utah
$225k-$255k/yr RemoteFull Time
10+ YOE10+ Mgmt10+ years leading global support or technical services, experience scaling AI-powered support operations, strong data and escalation management skills, bachelor’s degree or equivalent required.
Zendesk, Forethought, Gainsight, Gainsight CustomerOS, Salesforce, Staircase AI, Gainsight Health Scores
1w
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Information Technology - Application Support Lead 130-2064
Tulsa, Oklahoma, United States
OnsiteFull Time
4+ YOERequires 4+ years supporting enterprise business applications in healthcare or a regulated environment, with troubleshooting, escalation management, documentation, and training experience. Health plan systems experience preferred.
Amisys, QNXT
3mo
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Special Education Teacher - Behavioral Health Hospital
Oklahoma City, Oklahoma, United States
OnsiteFull Time
Bachelor's in education or related, Oklahoma special education teaching certification, ability to develop/implement IEPs, case manage assigned students, collaborate with hospital staff, apply trauma-informed/de-escalation practices, complete documentation on timely basis.
2mo
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ROADSIDE ASSISTANCE SUPERVISOR
Tulsa, Oklahoma, United States
OnsiteFull Time
Supervising roadside call center operations, coaching agents, handling escalations, ensuring policy compliance, monitoring productivity, and supporting training and development.
1d
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PRN House Supervisor (RN) Behavioral Health
Oklahoma City, Oklahoma, United States
OnsitePart Time
Associate's degree in nursing, current unencumbered RN license, CPR and de-escalation certification within 30 days, plus psychiatric healthcare experience preferred.
1w
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Registered Nurse Days
Norman, Oklahoma, United States
OnsiteFull Time
Active RN license; compact licenses accepted. Associate degree in nursing required, inpatient hospital experience preferred, CPR and approved behavioral health de-escalation training required.
Joint Commission
2mo
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Sales Lead
Shawnee, Oklahoma, United States
$20/hr OnsiteFull Time
Drive sales and KPIs, coach and train sales associates, resolve escalated customer issues, valid driver’s license and reliable transportation, able to lift 20 lbs, background check, 18+.
POS, CRM
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