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63 escalation manager jobs at 33 companies in Orem, UT

1w
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General Manager
South Jordan, Utah, United States
$19/hr OnsiteFull Time
Victra
Victra: Largest authorized Verizon retailer selling wireless devices and services.
1+ YOE2+ MgmtRetail management experience with sales leadership, ability to meet sales targets, staff development, budgeting, inventory, and customer escalation resolution.
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1d
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Sr. Critical Situation Manager
Draper, Utah, United States
$84k-$131k/yr OnsiteFull Time
Proofpoint: Provides cybersecurity solutions for email, cloud, and data protection.
7+ YOEBachelor's degree or equivalent, 7+ years customer-facing tech/escalation experience, familiarity with Linux CLI, Salesforce Service Cloud, database/SaaS concepts, on-call 24x7 rotation, strong written/verbal communication.
Linux, Salesforce Service Cloud
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2w
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Store Manager
Draper, Utah, United States
OnsiteFull Time
Ashley Furniture
Ashley Furniture: Manufactures and retails home furniture and decor worldwide.
2+ YOE4+ MgmtManage day-to-day retail store operations, drive sales KPIs, supervise staff, hire and coach employees, handle escalated customer issues, and manage budgets and reporting.
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1d
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Operations Program Managers
Salt Lake City, Utah, United States
$58k-$123k/yr OnsiteFull Time
University of Utah
University of Utah: Public research university providing higher education and clinical healthcare.
6+ YOERequires bachelor’s+8 years or master’s+6 years of related experience; advanced program management skills, risk and escalation management, cross-team liaison, and independent judgment.
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5d
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National Accounts Program Manager
Springville, Utah, United States
OnsiteFull Time
Five Star Franchising
Five Star Franchising: Operates a platform of home service franchise brands.
3+ YOE3+ years account or program management experience, proven client relationship and escalation handling, strong communication and presentation skills, proficiency with HubSpot CRM, analytical and organized.
HubSpot CRM
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2mo
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Manager, Client Success
Sandy, Utah, United States
OnsiteFull Time
Morgan Stanley
Morgan StanleyNYSE: MS: Global financial services firm providing investment and wealth management.
Experience managing a team, strong client relationship and escalation management, excellent communication and problem-solving, high school diploma required; bachelor’s preferred; CEP preferred; experience in financial/technology/equity compensation is an asset.
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1d
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Case Manager | Adult Services
Salt Lake City, Utah, United States
$18/hr OnsiteFull Time
Valley Behavioral Health
Valley Behavioral Health: Provides comprehensive mental health and substance abuse treatment services.
0+ YOEHigh school diploma, case manager certification (obtainable within 120 days), CPR and de-escalation certification, valid driver’s license for driving roles, no prior experience required.
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4w
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Lifetime Customer Success Manager
Murray or United States
RemoteFull Time
Inside Real Estate
Inside Real Estate: Software solutions for real estate agents and brokerages.
3+ YOE3+ years in customer success/account management or related SaaS role; experience managing SMB/MM/enterprise portfolios; strong communication, relationship-building, escalation management; experience with Salesforce and customer health dashboards.
Salesforce, BoldTrail
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1w
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
Capital Community Bank
Capital Community Bank: A community bank providing personal and business financial services.
3+ YOE3+ years banking customer service or digital banking support, prior supervisory experience required, high school diploma required, bachelor’s in business/finance preferred; strong coaching, SLA and escalation management skills.
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Digital Banking Manager
Pleasant Grove, Utah, United States
$82k-$122k/yr OnsiteFull Time
Capital Community Bank
Capital Community Bank: Community bank providing personal and business financial solutions.
3+ YOE3–5 years banking customer service or digital banking experience, prior supervisory experience, high school diploma required; bachelor’s in business/finance preferred; strong communication, coaching, SLA and escalation management skills.
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1mo
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Senior Manager, Customer Success
Lindon, Utah, United States
$95k-$115k/yr HybridFull Time
Human Interest
Human Interest: Provide automated retirement savings plans for small and mid-sized businesses.
5+ YOE5+ Mgmt5+ years leading people leaders in large-scale support organizations, expert escalation management, operational excellence, data-driven decision making, stakeholder communication, and building specialized support workflows.
Greenhouse
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1mo
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Sr. Support Technical Account Manager
Pleasant Grove or United States or Mexico or Brazil or Costa Rica
RemoteFull Time
Alianza
Alianza: Cloud-native communications platform for service providers.
5+ YOE5+ years in technical customer-facing roles, 3+ years account management; fluent Spanish; strong escalation management, problem-solving, project management, and customer communication skills; able to work core Americas time zones.
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1mo
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Assistant Security Account Manager - Retail
Salt Lake City, Utah, United States
$67k/yr OnsiteFull Time
Allied Universal
Allied Universal: Provides security personnel, technology, and facility management services.
3+ YOEHigh school diploma, 3+ years professional security/law enforcement/military experience, valid state guard license (must maintain active status), ability to supervise and train staff, write reports, de-escalate incidents, and be available for emergency response.
Microsoft Office, email
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1mo
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District Field Trainer - Central West
Denver or Salt Lake City or Phoenix or Albuquerque
$136k-$178k/yr HybridFull Time
KONE
KONENasdaq Helsinki: KNEBV: Manufactures and services elevators, escalators, and automatic building doors.
5+ YOE5+ years in elevator/escalator industry or management/training experience; Bachelor's degree or equivalent experience; willing to travel up to 75% domestically and occasionally internationally.
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1w
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Implementation & Escalations Engineer
Farmington, Utah, United States
HybridFull Time
LoanPro
LoanPro: SaaS platform for loan management and credit servicing.
3+ YOEBachelor's degree,3+ years in technical support/solutions engineering,expertise with LMS,Workato,APIs,and integrations;escalation management,advanced troubleshooting,and mentoring experience.
LMS, Footprint, Taktile, Workato, APIs
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1w
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JJYS Youth Development Associate/Specialist- Youth Services Plan Manager
Springville, Utah, United States
$19-$21/hr OnsiteFull Time
State of Utah
State of Utah: Providing public services and governance for the State of Utah.
2+ YOE2+ years working with at-risk youth (Associate) or 4+ years (Specialist); pass Integrated Crisis Response (ICR) within 90 days; background check and drug test required; HS/GED preferred; must be able to de-escalate and transport youth.
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1w
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Customer Service Supervisor
Provo, Utah, United States
OnsitePart Time
TaxHawk
TaxHawk: Provides online software for filing federal and state income taxes.
Experienced escalation agent preferred; strong problem-solving, coaching, Excel/PowerPoint/MS Office skills; comfortable teaching, providing feedback, performing weekly 1:1s, and handling escalations.
Microsoft Excel, Microsoft PowerPoint, Microsoft Office
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1mo
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Marcus by Goldman Sachs, Tier II Specialist| Draper, UT
Richardson or Draper
HybridFull Time
Goldman Sachs
Goldman SachsNYSE: GS: Provides investment banking, securities, and wealth management services globally.
2+ YOE2+ years in a customer-facing or contact center role; escalation experience; strong analytical and communication skills; ability to manage multiple priorities; HS diploma.
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2mo
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Lead Radiology Service Assistant
Salt Lake City or Murray
OnsiteFull Time
Summit Physician Specialists
Summit Physician Specialists: Provides diagnostic medical imaging and vascular specialty services.
Supportive leadership for RSA staff during assigned shifts and on-call weeks; mentor and train new RSAs; monitor workflows, escalate operational or staffing concerns to manager.
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2w
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Member Experience Supervisor
Lehi, Utah, United States
OnsiteFull Time
Serenity Mental Health Centers
Serenity Mental Health Centers: Providing advanced psychiatric treatments including TMS and ketamine therapy.
1+ YOE1+ Mgmt1+ year supervisory experience in customer service or call center; proven track record managing metrics; strong coaching, dashboard-reading, and escalation skills; no industry licensure required.
CRM
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