56 escalation manager jobs at 40 companies in Orting, WA
1mo
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TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
6d
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
3w
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Sr. Escalation Manager, GFP, Global Fleet & Products
Bellevue, Washington, United States
$116k-$160k/yr OnsiteFull Time
5+ YOE5+ years program/project management, experience using data and metrics, ownership of program strategy and delivery, ability to influence leadership and communicate effectively; process-improvement and workforce-development experience preferred.
general AI tools
2w
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Support Escalation Manager (200044250)
Redmond, Washington, United States
OnsiteFull Time
Not specified in the posting.
2w
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Engagement Manager
Seattle, Washington, United States
$140k-$175k/yr OnsiteFull Time
16+ YOEManage client engagements, stakeholder relationships, engagement P&L, handle escalations, and coordinate cross-functional delivery; program management experience required.
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
4w
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Mediation Services Manager
Tacoma, Washington, United States
$28-$34/hr OnsiteFull Time
5+ YOEGED and 5+ years professional case management or escalated customer service experience; supervisory experience; mediator certification preferred; strong communication, database and Microsoft Office 365 proficiency.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, Microsoft Teams, Microsoft Outlook, Zoom
5d
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
1mo
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Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1w
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Manager, Technical Support
Seattle, Washington, United States
$90k-$160k/yr RemoteFull Time
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
1mo
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DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
3w
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Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
4d
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
1w
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Site Operations Manager
Seattle, Washington, United States
$88k-$99k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's or equivalent; 4+ years property management/supportive housing experience; 2+ years supervisory experience; knowledge of landlord-tenant law, Fair Housing, ADA; crisis de-escalation; proficiency with Microsoft Office and property management software.
Microsoft Office, Yardi
3w
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Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
2w
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Nurse Manager
Bremerton, Washington, United States
$98k-$125k/yr OnsiteFull Time
5+ YOE2+ MgmtActive Washington RN license, Associate degree in Nursing, 5+ years nursing experience with ≥2 years behavioral health, prior supervisory experience, ability to lift 50 lbs, knowledge of de-escalation and regulatory compliance.
Electronic Medical Records (EMR)
2w
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Housing Case Manager I at Cascade
Seattle, Washington, United States
$30/hr OnsiteFull Time
2+ YOEMinimum 2 years social/human services experience; trauma-informed case management, de-escalation, data entry in HMIS, community referrals, and ability to manage caseloads; fluent English; driving qualifications may be required.
Clarity Homeless Management Information System (HMIS), Microsoft
3w
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Shift Manager on Duty
Bellevue, Washington, United States
$29/hr OnsiteFull Time
Operational leadership during shifts, guest service escalation resolution, emergency response (CPR/First Aid/AED), staff training, and administrative support after hours.
1w
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Supportive Services Case Manager
Renton, Washington, United States
$29-$35/hr OnsitePart Time
2+ YOEBachelor's in social work or related (or Associate +3 yrs), 2+ years working with diverse populations, strong documentation, de-escalation, and knowledge of community resources; intermediate MS Office/Google Docs skills.
Microsoft Excel, Microsoft Word, Google Docs, Google Sheets
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