56 escalations manager jobs at 40 companies in Orting, WA
2w
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Engagement Manager
Seattle, Washington, United States
$140k-$175k/yr OnsiteFull Time
16+ YOEManage client engagements, stakeholder relationships, engagement P&L, handle escalations, and coordinate cross-functional delivery; program management experience required.
1mo
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TikTok Shop - Escalation Program Manager
Seattle, Washington, United States
$89k-$160k/yr OnsiteFull Time
3+ YOE3+ years customer service experience; experience creating/handling escalations, stakeholder management, process and tooling optimization, and using AI/automation to improve operations.
3mo
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Manager, Implementation (Global Payroll)
Seattle or New York City or San Francisco or Austin or United States
$94k-$171k/yr HybridFull Time
5+ YOE2+ Mgmt5+ years SaaS implementation/ professional services experience; 2+ years leading a team; experience coaching managers, resolving escalations, driving customer adoption, and improving processes.
Slack, Microsoft 365
4w
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Mediation Services Manager
Tacoma, Washington, United States
$28-$34/hr OnsiteFull Time
5+ YOEGED and 5+ years professional case management or escalated customer service experience; supervisory experience; mediator certification preferred; strong communication, database and Microsoft Office 365 proficiency.
Microsoft Office 365, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, Microsoft Teams, Microsoft Outlook, Zoom
5d
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Service Delivery Manager - GOV
Downers Grove or Livonia or Bellevue
$84k-$152k/yr OnsiteFull Time
4+ YOEBachelor's degree required; 4–7 years managing regulated B2B service delivery and deployment, plus risk management, escalation handling, cross-functional coordination, and customer communication experience.
Paylookup
1mo
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Area Manager - Vertical Transportation
Bothell, Washington, United States
$165k-$175k/yr FieldFull Time
5+ YOE5+ years in vertical transportation, elevator consulting, construction, or related industry; leadership experience; strong knowledge of elevators/escalators; bachelor's degree preferred; proficiency with Microsoft Office and CAD; ability to travel regionally.
Microsoft Office, CAD
6d
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Technical Customer Escalation Manager
San Francisco or New York City or Seattle or Little Rock
$107k-$141k/yr OnsiteFull Time
5+ YOEBachelor's degree in a technical field,5+ years in technical support/escalation/incident management,strong written and executive communication,project management and on-call availability.
Salesforce Service Cloud, Zendesk, JIRA, PagerDuty
1mo
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Senior Manager/Manager, Concierge (Contact Centre)
Vancouver or Toronto or New York City or Los Angeles or Seattle
$100k-$300k/yr OnsiteFull Time
Proven contact centre management experience (preferably retail), ability to lead high-performing teams, drive sales and service excellence, collaborate cross-functionally, and resolve client escalations.
1w
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Manager, Technical Support
Seattle, Washington, United States
$90k-$160k/yr RemoteFull Time
3+ YOE3+ Mgmt3+ years managing IT/support teams, BS in CS/Engineering, experience with enterprise SaaS, escalations, incident and KPI management, mentoring leaders, and applying AI best practices.
1mo
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DIETARY MANAGER
Kirkland, Washington, United States
$66k-$87k/yr OnsiteFull Time
3+ YOEBachelor's or Master's in Nutrition/Dietetics, RD and Washington dietitian required, 3+ years dietary experience in healthcare, CPR/First Aid/Handle with Care/Verbal De-Escalation required; leadership and menu management experience.
3w
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Sr. Escalation Manager, GFP, Global Fleet & Products
Bellevue, Washington, United States
$116k-$160k/yr OnsiteFull Time
5+ YOE5+ years program/project management, experience using data and metrics, ownership of program strategy and delivery, ability to influence leadership and communicate effectively; process-improvement and workforce-development experience preferred.
general AI tools
3w
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Customer Support Manager
Algona, Washington, United States
$87k-$120k/yr OnsiteFull Time
3+ YOE3+ years customer support leadership experience, hands-on Zendesk administration, people management, SOP/process design, data and KPI-driven decision making, strong communication and escalation management skills.
Zendesk
4d
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Regional Quality Manager
Mukilteo or Petaluma or Lake Oswego or Portland or Seattle
$115k-$140k/yr FieldFull Time
5+ YOERequires 5+ years of manufacturing quality management experience, site QMS ownership, ISO 9001:2015 knowledge, internal auditing, root cause analysis, corrective actions, coaching, and customer quality escalation experience.
QMS, CAPA, ISO 9001:2015, SQF, AIB, IFS PACsecure, ISO 13485, SGP, HACCP, RFID/NFC
1w
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Site Operations Manager
Seattle, Washington, United States
$88k-$99k/yr OnsiteFull Time
4+ YOE2+ MgmtBachelor's or equivalent; 4+ years property management/supportive housing experience; 2+ years supervisory experience; knowledge of landlord-tenant law, Fair Housing, ADA; crisis de-escalation; proficiency with Microsoft Office and property management software.
Microsoft Office, Yardi
3w
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Community Justice Case Manager - REACH
Burien, Washington, United States
$74k-$88k/yr FieldFull Time
High school diploma or equivalent; experience in outreach or case management preferred; knowledge of harm reduction, racial equity, and criminal-legal advocacy; strong communication, organizational, and de-escalation skills.
Microsoft Office, Microsoft Outlook, Microsoft Teams, Edge, Google Workspace
2w
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Nurse Manager
Bremerton, Washington, United States
$98k-$125k/yr OnsiteFull Time
5+ YOE2+ MgmtActive Washington RN license, Associate degree in Nursing, 5+ years nursing experience with ≥2 years behavioral health, prior supervisory experience, ability to lift 50 lbs, knowledge of de-escalation and regulatory compliance.
Electronic Medical Records (EMR)
2w
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Housing Case Manager I at Cascade
Seattle, Washington, United States
$30/hr OnsiteFull Time
2+ YOEMinimum 2 years social/human services experience; trauma-informed case management, de-escalation, data entry in HMIS, community referrals, and ability to manage caseloads; fluent English; driving qualifications may be required.
Clarity Homeless Management Information System (HMIS), Microsoft
3w
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Shift Manager on Duty
Bellevue, Washington, United States
$29/hr OnsiteFull Time
Operational leadership during shifts, guest service escalation resolution, emergency response (CPR/First Aid/AED), staff training, and administrative support after hours.
1w
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Supportive Services Case Manager
Renton, Washington, United States
$29-$35/hr OnsitePart Time
2+ YOEBachelor's in social work or related (or Associate +3 yrs), 2+ years working with diverse populations, strong documentation, de-escalation, and knowledge of community resources; intermediate MS Office/Google Docs skills.
Microsoft Excel, Microsoft Word, Google Docs, Google Sheets
1w
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Senior Manager (M2), Partner Resolution Management
Phoenix or Washington D.C. or Olympia or Richmond or Montpelier or Columbus or Albany or Trenton or Boston or Annapolis or Augusta or Springfield or Honolulu or Denver or Sacramento
RemoteFull Time
5+ YOE5+ MgmtBachelor's or equivalent,5+ years leading escalation/resolution or support teams,experience with high‑value/VIP partner issues,strong people leadership,data-driven problem solving and cross-functional collaboration.
QuickBooks Accountant, CRM
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