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16 escalation manager jobs at 13 companies in Paradise, NV

2w
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Manager, Customer Service
Temecula or Southern California or Desert Mountain or Las Vegas or Arizona or Utah or Colorado or New Mexico
$96k-$120k/yr OnsiteFull Time
Milgard Windows and Doors
Milgard Windows and Doors: Western U.S. residential window and patio-door manufacturer serving builders, dealers, and homeowners.
5+ YOE5+ MgmtRequires 5+ years of customer service leadership and people management experience, leadership of 50+ employees, budget management, escalated issue resolution, communication, coaching, Microsoft Office, and CRM proficiency.
Microsoft Office, CRM, Salesforce, Oracle
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2d
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regional distribution manager, Northern California/Nevada
United States or Sacramento or Las Vegas or Fresno or Stockton or Reno
$100k-$170k/yr HybridFull Time
Starbucks
StarbucksNASDAQ: SBUX: Global roaster and retailer of specialty coffee.
10+ YOERequires 10+ years of retail distribution center management, logistics service provider experience, leadership, cross-functional collaboration, problem-solving, escalation management, and nationwide travel up to 75%.
SOPs, 3PL
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3d
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Store Manager (Sales, Customer Service)
North Las Vegas, Nevada, United States
$70k-$90k/yr OnsiteFull Time
Freeway Insurance
Freeway Insurance: Freeway Insurance is a privately held insurance agency providing low-cost auto and other coverage for high-risk drivers.
Lead and coach sales teams, build customer relationships, manage performance and operations, and resolve escalated service issues. Sales leadership experience required; insurance license and degree preferred.
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1w
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Culligan Quench
Culligan Quench: The workplace water authority delivering bottleless water, sparkling, ice, and coffee solutions to businesses of every industry.
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, process compliance, cross-functional collaboration, KPI experience, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
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1w
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Account Manager - Hybrid
King of Prussia or Las Vegas or Grapevine
$44k/yr HybridFull Time
Culligan Quench
Culligan Quench: The workplace water authority delivering bottleless water, sparkling, ice, and coffee solutions to businesses of every industry.
Requires customer issue resolution and de-escalation experience, strong written and verbal communication, multitasking, cross-functional collaboration, KPI experience, process compliance, and Microsoft Office Suite proficiency.
Microsoft Office Suite, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook
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3mo
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Covered Care Provider Support
Las Vegas, Nevada, United States
$15/hr OnsiteFull Time
CoveredCare
CoveredCare: Privately held automotive finance and lending.
Customer service/technical support experience; escalation management; strong problem-solving; excellent communication; collaborative; familiar with ticketing systems.
Ticketing system
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3mo
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Patient Support Lead - Obgyn
Las Vegas, Nevada, United States
$18-$21/hr OnsiteFull Time
UNLV Health
UNLV Health: Nonprofit academic multispecialty medical practice providing clinical care, education, and research for Southern Nevada communities.
3+ YOE1+ MgmtLead for call center; trains staff; handles escalations; schedules appointments; assists with referrals and pre-authorizations.
MS Word, MS Excel, Computers
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11h
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Resident Services Specialist - Solaire
Las Vegas, Nevada, United States
$22-$29/hr OnsiteFull Time
Westland Real Estate Group
Westland Real Estate Group: Real estate owner and operator managing multifamily housing, retail properties, and manufactured-home communities for residents and tenants.
2+ YOERequires 2+ years in property management, hospitality, or high-end customer service; high school diploma; Microsoft Office proficiency; strong communication, organization, and de-escalation skills. Property software experience preferred.
Microsoft Office Suite, Yardi, Entrata, RealPage
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1d
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Resident Operations Associate
Las Vegas, Nevada, United States
$26-$31/hr OnsiteFull Time
AMH
AMHNYSE: AMH: Public U.S. REIT that owns, develops, leases, and manages single-family rental homes for residents.
2+ YOEHigh school diploma/GED required; bachelor's preferred. Requires 2+ years in resident operations, HOA or utilities, plus Microsoft Dynamics CRM, Yardi, Microsoft Office, customer service, compliance, reconciliation, and escalated case management experience.
Microsoft Dynamics CRM, Yardi, Microsoft Word, Microsoft Outlook, Microsoft Excel
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2w
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Warehouse Lead
Las Vegas, Nevada, United States
$36k-$63k/yr OnsiteFull Time
eBay
eBayNASDAQ: EBAY: Global e-commerce leader connecting buyers and sellers worldwide.
Leads warehouse operations by allocating labor, enforcing SOPs, checking quality and inventory, conducting safety procedures, coaching associates, and escalating operational issues.
Warehouse Management System (WMS), RF scanners, PPE, MHE, forklift, pallet jack
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2w
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30-Day Collections Department Lead
Las Vegas, Nevada, United States
$18/hr OnsiteFull Time
Westlake Financial
Westlake Financial: Privately held automotive finance and lending.
Requires policy interpretation, sound judgment, organization, communication, training delivery, conflict de-escalation, confidentiality, and availability for overtime, weekends, and evening shifts. Spanish is a plus.
email
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1mo
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
Caesars Entertainment
Caesars EntertainmentNASDAQ: CZR: The largest casino and hotel entertainment in the U.S.
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
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3w
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Assistant Director of Admissions
Henderson, Nevada, United States
OnsiteFull Time
Seven Hills Behavioral Health Hospital
Seven Hills Behavioral Health HospitalNASDAQ: ACHC: Provider of behavioral healthcare and addiction treatment services.
2+ YOELead admissions operations, implement quality programs, train and supervise staff. Requires bachelor’s in social services, CPR and de-escalation/restraint certification; master’s or RN and 2+ years admissions experience preferred.
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1mo
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Retail Security Supervisor - Deer Springs
North Las Vegas, Nevada, United States
$18/hr OnsiteFull Time
Deep Roots Harvest
Deep Roots Harvest: A retail cannabis operator providing licensed store operations and security support to ensure safe customer and employee experiences.
Must be 21+, pass background/drug screens, maintain First Aid/CPR/AED certifications and Nevada Marijuana Agent Registration, perform security, reception, surveillance, incident reporting, and de-escalation duties.
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1mo
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Network Infrastructure Architect
Henderson, Nevada, United States
OnsiteFull Time
Stimulus Technologies
Stimulus Technologies: Privately held managed IT and internet service provider serving small and midsize businesses and residential customers.
10+ YOE10+ years ISP/network engineering experience, advanced knowledge of BGP/OSPF/MPLS/VLANs/IPv4/IPv6/QoS, experience designing fiber and multi-state networks, supervisory experience, and availability for after-hours escalations.
BGP, OSPF, MPLS, VLANs, IPv4, IPv6, QoS, multicast, Juniper, Nokia, Cisco, Arista, Calix, GPON/XGS-PON, GIS
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1mo
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Director of North America Operations
Lehi or Las Vegas or Hebron or Bethlehem
HybridFull Time
Reach Logistics
Reach LogisticsNasdaq Global Select Market: PTRN: Public ecommerce accelerator helping consumer brands sell products through global marketplaces with technology, expertise, and fulfillment.
8+ YOE8+ years operational leadership with multi-site scaling, P&L and large-scale labor planning experience; launching facilities; strong technical aptitude; SQL familiarity; proven people development and cross-functional escalation skills.
SQL
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