30 escalation manager jobs at 26 companies in Parker, CO
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Infrastructure Technical Program Manager, Global Connectivity Infrastructure Delivery - Fiber Deployment
Denver or Austin or North America or South America
$127k-$172k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOERequires 3+ years managing technical infrastructure and third-party construction or infrastructure vendors, auditing construction and fiber deliverables, coordinating regulated site access, and managing deployment risks and escalations.
Sylvester's Dock & Door: Provides installation and maintenance for commercial doors and docks.
5+ YOE5+ years in service, construction, trades or related industry; leadership, scheduling, parts management, customer escalation, and strong communication and organizational skills.
Spring View Hospital: Community hospital providing acute care and specialty medical services.
Master's degree required, current clinical/social work license, CPR and de-escalation certification within 30 days, clinical oversight and program management experience.
Mesa LabsNASDAQ: MLAB: Manufactures life science tools and critical quality control solutions.
5+ YOE2+ MgmtBachelor's degree required; 5+ years in customer support with 2+ years management experience. Expertise in complaint and escalation management, cross-functional collaboration, and data-driven continuous improvement.
Tilt: AI-powered platform automating leave management and compliance for companies.
Experience leading customer-facing operational or support teams, with strong coaching, communication, conflict resolution, organization, escalation management, and cross-functional collaboration skills.
JPMorgan ChaseNYSE: JPM: Global financial services firm providing banking and investment solutions.
1+ YOE1+ year business banking or lending experience; knowledge of business credit, products, and risk; strong communication; MS Office proficiency; ability to manage priorities and escalate appropriately.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
BiodesixNASDAQ: BDSX: Provides diagnostic tests for lung disease and cancer.
6+ YOE5+ Mgmt6+ years enterprise IT operations experience, 5+ years leading technical teams; hands-on with endpoints, Microsoft 365, incident/escalation management, IT service delivery, and compliance in regulated environments.
Rightway: Healthcare navigation and transparent pharmacy benefit management services.
Technical support, client onboarding, or healthcare/technology operations experience preferred. Requires organized problem-solving, accurate configuration, documentation, clear communication, and ability to work independently and escalate issues appropriately.
Single Sign-On (SSO), Client Implementation Hub (CIH), H1, ClearCost, Iterable
Jeppesen ForeFlight: Provides integrated software and data solutions for aviation flight planning.
5+ YOE5+ years in customer success or technical consulting in SaaS, EFB/aviation experience, strong consultative and communication skills, escalation management, and stakeholder engagement.
Jeppesen FliteDeck Pro, Ground Controls, Electronic Flight Bag (EFB)
Boise or Phoenix or Annapolis or Raleigh or Columbia or Nashville or Austin or Boulder or Tallahassee or Columbus or Lansing or Pennsylvania or Illinois
RemoteFull Time
Blue Cloud Pediatric Surgery Centers: Operates specialized ambulatory surgery centers for pediatric dental care.
Supervise payment posting team, ensure timely posting and reconciliation of insurance and patient payments within 48 hours, research posting discrepancies, and escalate trends to management.
Northwestern Mutual: Provides life insurance and financial planning services to individuals.
2+ YOE2+ years consulting experience with financial professionals, ability to support and train on sales-focused technology, strong relationship-building, project and escalation management, and vendor coordination.
Merchant Retention Specialist - Boulder, CO or El Paso, TX
Boulder or El Paso
$55k-$75k/yrOnsiteFull Time
SumUp: Provides payment and business financial services to small merchants.
1+ YOERequires 1–3 years in customer retention, account management, or sales; CRM proficiency, especially Salesforce; POS or payment processing familiarity; objection handling, de-escalation, communication, accuracy, and KPI management.
Argus Event Staffing: Provides security and staffing services for large-scale venues.
Supervise guest and employee security screening, coordinate staff briefings and training, communicate with venue management, document incidents, and demonstrate strong communication, de-escalation, and customer-service skills.
CRST: Nationwide provider of truckload freight transportation and logistics services.
High school diploma or GED, logistics customer service experience, strong verbal and written communication, data entry, and customer management systems proficiency; escalation handling preferred.
Lighthouse: Software providing commercial intelligence and pricing tools for hotels.
4+ YOERequires 4+ years in finance operations with escalation management, strong autonomy, organization, communication, decision-making, and process improvement skills. Salesforce, NetSuite, Upflow, Gainsight, and Google Suite experience required.
Salesforce, NetSuite, Upflow, Gainsight, Google Suite
Raleigh or Lexington or Greensburg or Indianapolis or Atlanta or Richmond or Tysons Corner or Fort Lauderdale or Aiken or Elgin or Denver or Orlando or Charlotte or Greenville or Coral Gables or Jeffersonville or Alpharetta or Tampa or Nashville or Cincinnati or Louisville or Augusta or Chicago
$18-$28/hrHybridFull Time
Cherry Bekaert: Provides accounting, tax, and business advisory services to organizations.
1+ YOEHigh school diploma, 1+ year collections/accounts receivable experience in professional services, ability to manage AR portfolio, document client interactions, send statements, research payments, and escalate issues.